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Production Support Jobs in Rhode Island (NOW HIRING)

Apex Systems

Production Support Data Engineer

Woonsocket, RI · On-site

$40.25 - $52.50/hr

Job#: 3043552 Production Support Data Engineer Location: REMOTE in PST Role Overview We are seeking a Production Support Data Engineer to join our team. This role focuses on ensuring the stability ...

Gotham Greens

Production Supervisor

Providence, RI · On-site

$65K - $75K/yr

THE ROLE The Production Supervisor reports to the Assistant Plant Manager or designated site ... Support the efforts of the company to maintain our food safety system and quality programs.

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Production Support information

See Rhode Island salary details

$10

$34

$65

How much do production support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for production support in Rhode Island is $34.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $52.74 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are popular job titles related to Production Support jobs in Rhode Island?

For Production Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Rhode Island look for?

The top searched job categories for Production Support jobs in Rhode Island are:

Production Support jobs near you
Infographic showing various Production Support job openings in Rhode Island as of August 2026, with employment types broken down into 60% Full Time, and 40% Temporary. Highlights an 100% In-person job distribution, with an average salary of $71,223 per year, or $34.2 per hour.

Mail Production Support

Lincoln, RI • On-site

Financial Statement Services, Inc
51 - 200 employees
Learn more about Financial Statement Services, Incexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

FSSI East Inc. is looking for a full-time Operations (Production) Support to join our 1st shift team in Lincoln, Rhode Island. This position is responsible for general support to the production departments. This includes cross-training and filling in for various positions due to vacations, call outs or high-volume days, in addition to performing standard daily operational duties.

Schedule: Full-time, Monday-Friday, 7:30 am - 4:00 pm (1st shift)

Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist or provide coverage in Mailing and Quality Assurance. These departments will require successful and accurate operation of large mailing equipment.
  • Moving stock and materials from warehouse to assigned location on the Inserter.
  • Signing off on mail pieces throughout the Inserting cycle.
  • Learn to operate Mailroom Inserters well enough to fill in on as needed basis.
  • Copying and scanning documentation if required.
  • Follow company policies and safety regulations.
  • Report unsafe facility and vehicle issues to management.
  • Perform other duties assigned dependent on the changing needs of the organization.
  • Flexibility in work schedule, and frequently working 10 or more hours per day, is required on a recurring basis.

Requirements

QUALIFICATIONS

Effective written and oral communication, interpersonal, and organizational skills, strong attention to detail and multi-tasking skills, and PC literacy. Intermediate level knowledge of Word, Excel, and PowerPoint. Must possess strong customer service philosophy and attitude, work effectively and independently, and effectively work with all levels of employees. Must be flexible with shift and available overtime. Maintain a high level of confidentiality.

EDUCATION and/or RELEVANT EXPERIENCE

  • High School Diploma or GED preferred.
  • Must be well organized and have strong time management skills.
  • Must handle multiple tasks and prioritize accordingly.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to use hands and/or fingers to grasp, handle or feel; reach with hands and arms; and talk and hear; stand, walk, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift/move up to 40 pounds independently. Specific vision required by this job include close, distant, and peripheral vision, and focus adjustments.

Benefits

Why Join Us?

  • Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you're not just an employee-you become an employee-owner, sharing in the success of our company and shaping its future.
  • Strong company culture with a stable company and opportunity to grow and build a career.

Benefits include:

  • 401(k) & Roth + Employee Stock Ownership Plan
  • Medical, Dental, Vision & Life Insurance
  • Vacation, sick leave and paid holidays - including your birthday!
  • Employee Assistance Program
  • Additional perks & employee award programs

Hiring Rate (per hour): $20


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