ZipRecruiter

Log In

1

Production Support Manager Jobs in Raleigh, NC (NOW HIRING)

JS Consulting

Prod Support

Raleigh, NC · On-site

Experience with application/production support and incident management in the banking domain * Experience with FIS applications such as IBS Insights is preferred * Certified in ITIL and Six Sigma ...

Almac Group

Product Support Specialist

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Support Specialist will be responsible for providing critical front-end support to ... Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be ...

Almac Group

Product Support Specialist

Durham, NC · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Support Specialist will be responsible for providing critical front-end support to ... Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

Manage technical issues by investigating and troubleshooting problems, escalating user issues ... our product and support offerings * Represent Lucid by growing and managing a Lucid product ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports stability program operations by managing sample inventory, maintaining compliance ... products. Responsibilities: * Manage stability sample inventory, documentation, labeling, storage ...

Liebherr-Great Britain Ltd.

Service Manager

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Manager has the overall responsibility for the product support operations of the retail branch. This includes overseeing the day-to-day internal/external service repairs; and management ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports stability program operations by managing sample inventory, maintaining compliance ... products. Responsibilities: * Manage stability sample inventory, documentation, labeling, storage ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Supports stability program operations by managing sample inventory, maintaining compliance ... products. Responsibilities: * Manage stability sample inventory, documentation, labeling, storage ...

Liebherr

Service Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Manager has the overall responsibility for the product support operations of the retail branch. This includes overseeing the day-to-day internal/external service repairs; and management ...

NIOX

Product Support Technician

Morrisville, NC · On-site

Manage US equipment calibration • Coordinate and perform procedural (support process) and technical product training (functionality & troubleshooting) • Perform testing of competitor devices

NIOX

Product Support Technician

Morrisville, NC · On-site

NIOX is a medical device company focused on point of care asthma diagnosis and management. Our ... The Product Support Technician role is part of the Global Technical Operations team and have two ...

previous pagenext page

Showing results 21-40

All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Raleigh, NC

Production Support Manager information

See Raleigh, NC salary details

$10

$33

$64

How much do production support manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for production support manager in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.

What cities near Raleigh, NC are hiring for Production Support Manager jobs?

Cities near Raleigh, NC with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.

Prod Support

JS Consulting

Raleigh, NC • On-site

Contractor

Re-posted 28 days ago

Job description

Job Title- Production Support

Project Location – Remote

Duration- 9-12+ months contract

Visa- USC/ H1B

Start march 2 due to contracting process. 

need two references with their email and LinkedIn. (I need to send the email to their references prior to the interview make sure candidates are fine with that)

Job Description-:This is a production support position and will be more 80% prod support with only approximately 20% dev work.

So this is a much different profile but they need to have some core dev skills. 

Need candidates with banking experience .

Preferred experience:

  • Experience with application/production support and incident management in the banking domain
  • Experience with FIS applications such as IBS Insights is preferred
  • Certified in ITIL and Six Sigma certifications
  • Experience working in a Prod support for Applications.

Required Skills:

  • Knowledge of application infrastructure and experience with requesting Open Shift, Rancher and Kubernetes
  • Knowledge of SQL databases, load balancers, DNS entries, certificates, firewall rules, etc.
  • Experience using monitoring tools such as Dynatrace and Splunk. Experience with building automated alerts.
  • Managing the remediation of reported server vulnerabilities.
  • SQL database skills including debugging and writing/running queries.
  • Banking operations knowledge and/or technical skills is a plus.
  • Experience supporting both in-house developed and SaaS hosted applications.
  • Experience with ServiceNow – add/update/resolving tickets. Familiar with CMDB inventory.
  • Experience with providing customer service for internal business and technical partners
  • Ability to work with cross-functional teams
  • High attention to detail
  • Proactive self-starter with proven ability to quickly learn new applications, processes, and procedures.