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Production Support Manager Jobs in Raleigh, NC (NOW HIRING)

KIOTI Tractor

Warranty Administrator

Wendell, NC · On-site

Product Support Manager, Pre-Production Location: Wendell, NC Position Status: Full-Time Status: Hourly, Non-Exempt Management Level: Non-Management JOB SUMMARY KIOTI Tractor, a leader in the design ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

Oversee ticket triage across Litera products (e.g., Litera One, Kira), ensuring balanced ... manage escalations or support-level breaches efficiently. * Team Performance & Coaching 1:1s ...

Litera

Manager, Technical Support

Raleigh, NC

Oversee ticket triage across Litera products (e.g., Litera One, Kira), ensuring balanced ... manage escalations or support-level breaches efficiently. * Team Performance & Coaching 1:1s ...

gpec

Product Support Rep

Raleigh, NC · On-site

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

gpec

Product Support Rep

Raleigh, NC

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

gpec

Product Support Rep

Raleigh, NC

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

Gregory Poole

Product Support Rep

Raleigh, NC

Maintain the Business (CRM) Customer Management Relationship System in accordance with Company ... Responsible for the sale of all product support offerings within an assigned geographical territory ...

Kasmo Global

Product Service Engineer 3

Clayton, NC

$70/hr

Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance. - Product Support Team: frequent interaction and discussions with support analysts ...

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Production Support Manager information

See Raleigh, NC salary details

$10

$33

$64

How much do production support manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for production support manager in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support Manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What are the most common challenges faced by a Production Support Manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What does a Production Support Manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What cities near Raleigh, NC are hiring for Production Support Manager jobs? Cities near Raleigh, NC with the most Production Support Manager job openings:
Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, and 6% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.

Warranty Administrator

KIOTI Tractor

Wendell, NC • On-site

Full-time

Posted yesterday

Job description

Warranty Administrator

Department:

Product Support – Pre-Production

Reports to:

Product Support Manager, Pre-Production

Location:

Wendell, NC

Position Status:

Full-Time

Status:

Hourly, Non-Exempt

Management Level:

Non-Management

JOB SUMMARY

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Warranty Administrator to join our team onsite in Wendell, NC.

This position is responsible for the oversight, data entry, and administration of the Product Warranty Registration Database.

The Warranty Administrator is also responsible for adjudication of warranty claims.

This individual will work closely with Product Support staff and the Product Support Manager.

KEY RESPONSIBILITIES OF JOB

  • Adjudicate Warranty Claims as required ensuring accuracy and totality of warranty claims, including supporting documentation
  • Review and process equipment registrations in a timely manner
  • Assist dealers with questions pertaining to the warranty process and warranty limitations
  • Assist dealers with questions pertaining to the warranty database, and registration process
  • Generate Vendor Warranty Cost Reports and maintain status of Warranty Recoveries
  • Upload new models into the Warranty Database
  • Prepare and upload new flat rate times for new models into the Warranty Database
  • Ensure dealer labor rate is current and within guidelines
  • Assist dealers with registration issues as needed
  • Make registration changes in the Warranty Database when warranty (ownership) has been transferred to a new customer
  • Contribute with improvements of the warranty process

EDUCATIONAL AND PHYSICAL REQUIREMENTS

  • High School Diploma and a minimum of 2 years working experience in a relevant field
  • Operational experience with Microsoft Office Suite products – Word, Excel, PowerPoint, Outlook, Presenter
  • CRM and D365 experience preferred
  • Working experience with database applications
  • Ability to perform fast and accurate high-volume data entry
  • Technical knowledge of diesel engines, transmission, and hydraulic systems is preferred