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Production Support Manager Jobs in Utah (NOW HIRING)

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

  • Medical

  • Retirement

  • PTO

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

SME Industries

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Production Control

West Jordan, UT · On-site

$1.0K - $1.0K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Utah

Production Support Manager information

See Utah salary details

$9

$31

$60

How much do production support manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for production support manager in Utah is $31.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $49.04 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities in Utah are hiring for Production Support Manager jobs?

Cities in Utah with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,209 per year, or $31.8 per hour.

Wholesale Support Coordinator

Village Capital & Investment

Draper, UT • On-site

Full-time

Retirement

Re-posted 12 days ago

Job description

Job Title: Wholesale Support CoordinatorLocation: Draper, UTJob Type: Full TimeCompany: Village Capital & Investment LLCIntroduction:Village Capital is a well-established mortgage company committed to delivering a quick,efficient, and quality mortgage loan process to our customers and business partners. We are anationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters arelocated in Henderson NV. We are a lender/servicer, who works with loan originators, brokers,and correspondents to offer our customers great rates and good terms.The Wholesale Support Coordinator serves as the first point of contact for brokers and internalpartners, providing exceptional customer service through phone and email support. This role isresponsible for troubleshooting technical issues, answering process questions, coordinating withinternal departments, and ensuring timely resolution of support requests. The position worksclosely with the Wholesale Support Manager, who oversees broker training and departmentstrategy.Key Responsibilities: Respond to support requests accurately and within established service levels. Create, manage, and follow up on support tickets until resolution. Coordinate with Account Executives, Operations, etc., and other departments to resolve broker issues. Assist with broker onboarding logistics, while referring all formal training requests to the Wholesale Support Manager. Maintain knowledge of company products, systems, and wholesale lending processes. Help create and update support documentation and knowledge base articles.Basic Qualifications: Strong troubleshooting and critical thinking ability Ability to multitask in a fast-paced environment Organized and detail-oriented Strong problem-solving skills and attention to detail Document recurring issues and identify opportunities for process improvements. Maintain knowledge of company products, systems, and wholesale lending processes.Specific Qualifications: Experience with Encompass, TPO portals, and/or LOS systems is a plus Document recurring issues and identify opportunities for process improvements. Escalate complex technical or policy questions to the Wholesale Support Manager when appropriate. Troubleshoot technical issues related to the TPO portal, loan submissions, pricing, and general system navigation. Respond to support requests accurately and within established service levels. Create, manage, and follow up on support tickets until resolution.Benefits:401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceIn summary:If you are looking for an opportunity to contribute to a growing organization that values yourskills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believein fostering a supportive and inclusive work environment that encourages professional growth.Apply today to take the next step in your career with us!