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Production Support Manager Jobs in Delaware (NOW HIRING)

RADGOV INC

Senior Full Stack Developer

Dover, DE · On-site

Experience with production support and issue resolution * Knowledge of SDLC, Agile/Scrum, and structured development processes * Experience with Git, TFS, or other source/configuration management ...

New

Northern Base

Database Administrator

New Castle, DE · On-site

... Production Support & Root Cause Analysis Data Lineage, Metadata & Operational Documentation ... Management Operational Runbook Development Strong Analytical & Problem-Solving Skills Bachelor ...

TecTammina

Tableau Admin

Newark, DE

Identify needs, goals, and business models by collaborating with the end users, stakeholders and support partners Work with Vendor product management to determine, validate and implement a long term ...

defi AUTO LLC

ITSM Specialist

Dover, DE · On-site

$60K - $80K/yr

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing ...

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Production Support Manager information

See Delaware salary details

$10

$34

$66

How much do production support manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for production support manager in Delaware is $35.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.89 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Delaware?

The most popular types of Production Support jobs in Delaware are:

What cities in Delaware are hiring for Production Support Manager jobs?

Cities in Delaware with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,790 per year, or $35 per hour.

Sr Manager, HR Technology

Wilmington, DE • On-site

Scorpion Therapeutics
51 - 200 employees
Learn more about Scorpion Therapeuticsexternal

Other

Posted 12 days ago

Job description

Responsibilities:
  • Serve as primary functional owner and steward of Workday Core HCM; manage Workday configuration, business processes, security roles, calculated fields, and data loads.
  • Ensure Workday stability, data integrity, and optimal user experience; lead ongoing enhancements and continuous improvement.
  • Lead Workday implementation activities (design, testing, deployment, adoption), partnering with vendors and stakeholders; translate requirements into scalable Workday solutions.
  • Facilitate Workday governance, release management (impact assessments, testing, deployment), and production support/issue resolution.
  • Maintain Workday security frameworks and role-based access controls; support HR data governance and data quality; support internal/external audits.
  • Develop and enhance Workday reporting, dashboards, and analytics; support integrations and data exchanges.
  • Partner cross-functionally (HR, IT, Finance, Payroll, Compliance) and lead a Workday Community of Practice across recruiting, performance, compensation, time tracking, absence, and benefits.
Required qualifications/skills:
  • 8+ years supporting a global HR system of record/ERP (HR or IT).
  • 4+ years supporting Workday within HR.
  • Experience configuring Workday Core HCM (processes, security roles, calculated fields, reporting, data loads, tenant administration).
  • Ability to translate HR/business requirements into scalable solutions; Workday implementation/optimization/testing/release/post-production support.
  • Strong HR data management, security, audit/privacy, and data governance knowledge.
  • Project management, analytical/problem-solving, and communication skills; work effectively across global organizations.
  • Bachelor’s degree in HR, IS, Business, Technology, or related field.
Preferred:
  • Global Workday implementation/transformation experience; regulated industry (biotech/pharma/healthcare).
  • Workday certifications; master’s degree.
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