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Production Support Manager Jobs in Delaware (NOW HIRING)

CAI

Technical Support Analyst

Newark, DE · On-site

$73K - $85K/yr

Technical Support Analyst Req number: R8437 Employment type: Full time Worksite flexibility: Hybrid ... The selected candidate will manage the intake, triage, and resolution of production issues while ...

Agilent

Refurbishment Center Manager

Wilmington, DE · On-site

$111K - $174K/yr

Why This Role Matters The Refurbishment Production Manager directly contributes to Agilent's mission of advancing science while supporting the company's sustainability commitments. By leading the ...

Agilent

Refurbishment Center Manager

Wilmington, DE · On-site

$111K - $174K/yr

Why This Role Matters The Refurbishment Production Manager directly contributes to Agilent's mission of advancing science while supporting the company's sustainability commitments. By leading the ...

CAI

Product Support Specialist

Newark, DE · On-site

$18 - $20/hr

Product Support Specialist Req number: R7910 Employment type: Full time Worksite flexibility ... Perform additional case management tasks as required to support program goals What You'll Need ...

CAI

Product Support Specialist

Newark, DE

Product Support Specialist Req number: R7910 Employment type: Full time Worksite flexibility ... Perform additional case management tasks as required to support program goals What You'll Need ...

FUJIFILM Biotechnologies

It requires technical support & development, as well as data management and communication as it relates to the overall Production Support activities at the New Castle Site. Assessment and improvement ...

Kraft Heinz Company

Sr. Production Manager

Dover, DE · On-site

$120K - $151K/yr

Manages production operations for a Jumbo OR Large Size / High Complexity manufacturing facility ... Support Employee involvement in Safety, Analytical Problem Solving, Project Planning, Vendor and ...

Aerotek

Production Manager

Claymont, DE · On-site

$75K - $85K/yr

... support customer commitments and business goals. * Order paper, raw materials, and production ... Manage inventory, monitor material usage, and conduct regular inventory reviews to reduce waste and ...

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Delaware

Production Support Manager information

See Delaware salary details

$10

$34

$66

How much do production support manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for production support manager in Delaware is $35.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.89 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Delaware?

The most popular types of Production Support jobs in Delaware are:

What cities in Delaware are hiring for Production Support Manager jobs?

Cities in Delaware with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,790 per year, or $35 per hour.

Technical Support Analyst -Hybrid, Newark, DE 19702

Newark, DE • On-site

Sedna Consulting Group
1 - 10 employees
Learn more about Sedna Consulting Groupexternal

$40 - $42/hr

Contractor

Posted 20 days ago

Job description

Role: Technical Support Analyst
Location: Hybrid,  Newark, DE 19702
Duration: 12-month+
Client: State of Delaware 
 
 
Job Description
We are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.
•    Receive, log, and validate incoming production support requests, ensuring accuracy and completeness
•    Assign tickets to appropriate teams based on issue type, severity, and routing guidelines
•    Monitor ticket progress to ensure timely updates, escalations, and resolutions
•    Manage incidents throughout their lifecycle, from initial triage to closure
•    Communicate effectively with stakeholders and end users during high-impact incidents
•    Identify issues requiring backlog creation, enhancement requests, or defect logging
•    Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments
•    Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes
•    Document recurring issues, root cause findings, and workarounds.
•    Maintain an up-to-date and accessible Production Support Knowledge Base
•    Review incidents for patterns and escalate recurring issues for further analysis
•    Ensure all ticket-handling processes comply with SLA expectations and established procedures
•    Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks
 
Required
•    Proven experience in incident management, production support, or related fields
•    Strong analytical, problem-solving, and communication skills
•    Familiarity with UAT and regression testing best practices

Preferred:
•    Experience with incident management tools and workflows
Physical Demands
•    Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
•    Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
•    Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor