Production Support Manager Jobs in Delaware (NOW HIRING)

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
As a Vice President of Tokenization on the Connected Commerce team, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You'll leverage critical thinking skills and data analytics to understand client usage patterns and triage issues. In the interest of providing superior customer support and developing solutions that best meet customer needs. You will work directly with various servicing and technical support teams, and provide product management leadership to agile teams.

Job responsibilities

• Manage product backlog, production support, issue & defect resolution and prioritization.
• Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed.
• Work with Technology and Design teams to lead product developments efforts.
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready.
• Collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Deep experience in online payments including card tokenization, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.

Preferred qualifications, capabilities, and skills

• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.
• Master's degree in Computer Science, Business Management or comparable field of study.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans