ZipRecruiter

Log In

1

Production Support Manager Jobs in California (NOW HIRING)

BTAS

Product Support

El Segundo, CA · On-site

$138K - $175K/yr

Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... Manage and oversee support functions to maintain operational readiness of weapons systems ...

BTAS

Product Support

El Segundo, CA

$87K - $160K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

BTAS

Product Support

El Segundo, CA · On-site

$87K - $160K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

BTAS

Product Support

El Segundo, CA · On-site

$138K - $175K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

previous page

Showing results 41-60

All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in California

Production Support Manager information

See California salary details

$10

$34

$65

How much do production support manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for production support manager in California is $34.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $53.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.
What are the most commonly searched types of Production Support jobs in California? The most popular types of Production Support jobs in California are:
What cities in California are hiring for Production Support Manager jobs? Cities in California with the most Production Support Manager job openings:
Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,775 per year, or $34.5 per hour.

Product Support Sales Manager

Quinn Company CAT

Riverside, CA • On-site

$106K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Quinn Company rating

6.8

Company rating: 6.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

125th of 171 rated vehicle equipment hire

Job description

The primary responsibility of this role is to support the Product Support Sales Representatives (PSSRs) across all branches in alignment with the organization’s strategic objectives, growth initiatives, customer loyalty expectations, and profitability targets within the Machine Division. This position is critical to sustaining and improving key PSSR performance metrics by providing consistent performance assessments, actionable insights, and strategic guidance to PSSR personnel, Branch Managers, and Regional Managers.

Success in this role requires effective collaboration across all levels of the organization. These efforts are essential to enhancing the overall customer experience, strengthening long-term customer relationships, and driving sustained product support sales performance.

This position is open and available across all Quinn Company locations.

Starting wage will depend on experience and education. $106,504 - $134,289

KEY PERFORMANCE INDICATORS

  • Machine and component rebuild targets
  • Product support revenue growth
  • Product Support Efficiency (PSE) win dollars and percentage
  • Customer Value Agreement (CVA) growth, including Services Commitment 2.0 sales and execution
  • Customer digital adoption rates
  • Successful execution of marketing initiatives and PSSR incentive programs
  • Inspection activity and compliance by PSSRs and Inspectors

ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to, the following:

  • Monitor overall product support performance against established targets for each sales representative, supporting Branch and Regional Managers in performance management and development.
  • Utilize data analytics to identify performance gaps and improvement opportunities, and present strategic recommendations to branch leadership and senior management.
  • Partner with the Data Analytics team to optimize reporting processes, tools, and overall value of performance insights.
  • Lead bi-weekly product support meetings, including the development of presentations that communicate current performance, future goals, and progress toward annual targets.
  • Provide input and recommendations to senior leadership on commission plan structure, incentive programs, and overall PSSR sales strategy.
  • Support the professional development of PSSRs and ISRs through structured training, coaching, and constructive feedback in collaboration with Branch Managers.
  • Oversee product support training initiatives and the rollout of Caterpillar programs, ensuring alignment with customer engagement and relationship strategies.
  • Monitor partner meeting schedules and participate as appropriate to reinforce customer engagement and business development.
  • Collaborate with Branch Managers to develop and refine territory coverage and sales execution strategies.
  • Maintain strong working relationships and effective communication with Product Support and Regional Managers to ensure consistent delivery of customer solutions.
  • Partner with Caterpillar representatives to support coverage studies, merchandising initiatives, dealer best practices, and targeted campaigns.
  • Build and maintain effective working relationships with Caterpillar field representatives.
  • Work with Branch Managers to establish clear expectations, individualized performance goals, and accountability measures for PSSRs.
  • Serve as a liaison between the Customer Response Center (CRC), branches, regions, and departmental leaders to ensure consistent and effective use of marketing programs.
  • Provide regular weekly performance and progress reports to the Vice President and Senior Vice President of Product Support.
  • Travel to branch locations to review performance results, conduct joint customer visits with PSSRs, and assess individual sales capabilities and development needs.

APPLY LINK: https://careers-quinngroup.icims.com/jobs/3985/job

EDUCATION AND/OR EXPERIENCE
Bachelor’s degree from an accredited four-year university in Business Administration, Sales, Marketing, or a related discipline preferred. A minimum of three years of related experience in Parts, Service, Product Support Sales, and/or Outside Sales is required, or an equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer

#LI-Onsite

Company Description

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

www.quinncompany.com

What Quinn Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom