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Production Support L1 Jobs (NOW HIRING)

TEKsystems

Sap Support Specialist

Marshall, MI · On-site

$40 - $75/hr

Description SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across ...

TEKsystems

Sap Support Specialist

Marshall, MI · On-site

$40 - $75/hr

Description SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Description SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across ...

HappyCo

Level 2 Support Representative

$18.50 - $24.75/hr

The Position As a Level 2 Support Representative at HappyCo, you will play a critical role in ... Act as a product and workflow expert for L1 agents and internal teams * Host live troubleshooting ...

HAPPYCO INC

Level 2 Support Representative

$18.50 - $24.75/hr

The Position As a Level 2 Support Representative at HappyCo, you will play a critical role in ... Act as a product and workflow expert for L1 agents and internal teams * Host live troubleshooting ...

MIBA

Quality Assurance Technician

Mcconnelsville, OH · On-site

Your Responsibilities Perform L2 inspections in serial production Support L1 and L3 with regular quality inspections and special measurement methods Carry out product audits and incoming goods ...

Miba

Quality Assurance Technician

Mcconnelsville, OH · On-site

Your Responsibilities Perform L2 inspections in serial production Support L1 and L3 with regular quality inspections and special measurement methods Carry out product audits and incoming goods ...

CTS Cement Manufacturing Corp

Production Tech L1

Gardena, CA · On-site

$17.50 - $22/hr

This position is responsible for supporting production lines by performing routine maintenance ... The Production Tech L1 contributes to continuous improvement initiatives by providing feedback and ...

HappyCo

Level 2 Support Representative

$18.50 - $24.75/hr

The Position As a Level 2 Support Representative at HappyCo, you will play a critical role in ... Act as a product and workflow expert for L1 agents and internal teams * Host live troubleshooting ...

CTS Cement Manufacturing Corp

Production Tech L1

Mexico, MO · On-site

$14.25 - $17.75/hr

This position is responsible for supporting production lines by performing routine maintenance ... The Production Tech L1 contributes to continuous improvement initiatives by providing feedback and ...

CTS Cement Manufacturing Corp

Production Tech L1

Cordele, GA · On-site

$14.75 - $18.25/hr

This position is responsible for supporting production lines by performing routine maintenance ... The Production Tech L1 contributes to continuous improvement initiatives by providing feedback and ...

CTS Cement Manufacturing Corp

Production Tech L1

Bethlehem, PA · On-site

$15.75 - $19.75/hr

This position is responsible for supporting production lines by performing routine maintenance ... The Production Tech L1 contributes to continuous improvement initiatives by providing feedback and ...

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Production Support L1 information

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How much do production support l1 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for production support l1 in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Production Support L1?

Production Support L1 (Level 1) professionals are responsible for providing first-line technical support for software applications and IT systems. They handle initial incident reports, perform basic troubleshooting, and escalate complex issues to higher-level support teams. L1 support staff monitor systems for outages or errors, communicate with users to understand issues, and ensure that problems are documented and addressed promptly. Their goal is to maintain smooth operations and minimize downtime for end-users.

What are the key skills and qualifications needed to thrive as a Production Support L1?

To excel as a Production Support L1, you need a foundational understanding of IT systems, troubleshooting, and incident management, often supported by a relevant degree or technical diploma. Familiarity with ticketing tools like ServiceNow, basic scripting, and monitoring systems is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These competencies ensure quick resolution of technical issues, minimal disruption to business operations, and effective collaboration with both users and higher-level support teams.

What are some common challenges faced by Production Support L1 professionals, and how can they be effectively addressed?

Production Support L1 professionals often face challenges such as troubleshooting urgent system issues, managing high ticket volumes, and communicating technical problems to both technical and non-technical stakeholders. To address these, it's important to develop strong analytical skills, prioritize tasks efficiently, and maintain clear documentation of incidents and resolutions. Building good relationships with higher-level support teams and gaining familiarity with monitoring tools and escalation processes can also help in resolving issues more quickly and effectively.

What is the difference between Production Support L1 vs Application Support Engineer?

AspectProduction Support L1Application Support Engineer
CredentialsBasic IT certifications, relevant technical knowledgeSimilar certifications, often with additional application-specific training
Work EnvironmentMonitoring production systems, incident resolution, quick issue handlingSupporting applications, troubleshooting, user support
Industry UsageFinancial, telecom, IT services, and other sectors with live systemsSoftware companies, IT services, enterprise applications

Production Support L1 and Application Support Engineer roles share similar credentials and work environments, focusing on maintaining and troubleshooting live systems. While Production Support L1 primarily handles incident resolution in production environments, Application Support Engineers often support specific applications and assist users. Both roles are essential for ensuring system stability and performance in their respective industries.

What are popular job titles related to Production Support L1 jobs?

For Production Support L1 jobs, the most frequently searched job titles are:

Infographic showing various Production Support L1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Application Production Support Analyst

Manhattan, NY • On-site

Talan
See more jobs at Talanexternal

$13K/mo

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Location:NYC (Hybrid - at least 3 days onsite/week)

Visa Sponsorship:Talan does not sponsor U.S. work permits or employment visas.

The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications, including ION, JAG, NEXUS, QuartzC, Lynx, Omega, ONCA Risk, Focus, Client Clearing, and E-TRAD.

The team acts as a key bridge between traders, Technology, Developers, Business Analysts, Infrastructure, and vendors, ensuring production stability, minimizing downtime, and supporting the full trade lifecycle across fixed income and credit products.

Responsibilities
  • Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution.
  • Monitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents.
  • Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ lifecycle.
  • Manage Incident, Problem, and Change processes using ServiceNow and support releases and enhancements through JIRA.
  • Collaborate closely with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability.
  • Support platforms such as ION MarketView, Bloomberg, and MarketAxess while contributing to automation and operational efficiency initiatives.
Qualifications
  • 5+ years of Application/Production Support experience within investment banking or capital markets.
  • Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle.
  • Experience supporting trading and risk applications; exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred.
  • Strong troubleshooting skills with hands-on experience in production support, log analysis, and incident management.
  • Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos.
  • Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills.

At Talan, we invest in our employees' well-being and empower them with benefits, including:

  • Competitive salary betweenUSD $105,000- US$135,00
  • 401(k) retirement plan with company matching
  • 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
  • 8 paid holidays + 5 sick days + 2 personal days per year
  • Company health, dental, and vision insurance plans + FSA
  • Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

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