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Production Support L1 Jobs (NOW HIRING)

Spruce Infotech Inc

Production support

New York, NY · On-site

$18.75 - $23.50/hr

Experience of Mule AnyPointStudio runtime 3.6.1 ii. Experience of Mulesoft On-Premise/Cloudhub and deployments iii. L1/L2/L3 Production Support project experience iv. Need to run triage calls with ...

Apex Systems

Helpdesk Support - L1

Austin, TX · On-site

$19.75 - $26.75/hr

Job#: 3043520 Helpdesk Support - L1 Location: Austin, Texas Role Overview We are seeking a customer ... Solid understanding of collaboration products such as Office 365. * Basic knowledge of the Amazon ...

Spark Tek Inc

Production Support Engineer

Kennesaw, GA · On-site

$38.75 - $50.50/hr

Required : • Performing L1, L2 production support • Communicate to teams on Application status • Autosys job control, JIL, Autosys Command line/UI • Writing SQL Server TSQL queries like DDL ...

Spark Tek Inc

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Required : • Performing L1, L2 production support • Communicate to teams on Application status • Autosys job control, JIL, Autosys Command line/UI • Writing SQL Server TSQL queries like DDL ...

ITBMS Inc.

Production Support Engineer

Pittsburgh, PA · On-site

$39.25 - $51.25/hr

... production support management L1/L2 and on-call coordination ServiceNow, JIRA, Confluence ... SharePoint and xMatters Leadership reporting and stakeholder communication ITIL process knowledge.

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Production Support L1 information

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How much do production support l1 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for production support l1 in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Production Support L1?

Production Support L1 (Level 1) professionals are responsible for providing first-line technical support for software applications and IT systems. They handle initial incident reports, perform basic troubleshooting, and escalate complex issues to higher-level support teams. L1 support staff monitor systems for outages or errors, communicate with users to understand issues, and ensure that problems are documented and addressed promptly. Their goal is to maintain smooth operations and minimize downtime for end-users.

What are the key skills and qualifications needed to thrive as a Production Support L1?

To excel as a Production Support L1, you need a foundational understanding of IT systems, troubleshooting, and incident management, often supported by a relevant degree or technical diploma. Familiarity with ticketing tools like ServiceNow, basic scripting, and monitoring systems is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These competencies ensure quick resolution of technical issues, minimal disruption to business operations, and effective collaboration with both users and higher-level support teams.

What are some common challenges faced by Production Support L1 professionals, and how can they be effectively addressed?

Production Support L1 professionals often face challenges such as troubleshooting urgent system issues, managing high ticket volumes, and communicating technical problems to both technical and non-technical stakeholders. To address these, it's important to develop strong analytical skills, prioritize tasks efficiently, and maintain clear documentation of incidents and resolutions. Building good relationships with higher-level support teams and gaining familiarity with monitoring tools and escalation processes can also help in resolving issues more quickly and effectively.

What is the difference between Production Support L1 vs Application Support Engineer?

AspectProduction Support L1Application Support Engineer
CredentialsBasic IT certifications, relevant technical knowledgeSimilar certifications, often with additional application-specific training
Work EnvironmentMonitoring production systems, incident resolution, quick issue handlingSupporting applications, troubleshooting, user support
Industry UsageFinancial, telecom, IT services, and other sectors with live systemsSoftware companies, IT services, enterprise applications

Production Support L1 and Application Support Engineer roles share similar credentials and work environments, focusing on maintaining and troubleshooting live systems. While Production Support L1 primarily handles incident resolution in production environments, Application Support Engineers often support specific applications and assist users. Both roles are essential for ensuring system stability and performance in their respective industries.

What are popular job titles related to Production Support L1 jobs?

For Production Support L1 jobs, the most frequently searched job titles are:

Infographic showing various Production Support L1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Production support

New York, NY • On-site

Spruce Infotech Inc
IT Services • 1 - 10 employees
Learn more about Spruce Infotech Incexternal

$18.75 - $23.50/hr

Contractor

Re-posted yesterday

Job description

Company Description

Spruce InfoTech is the leading service provider in the fields of project management, architecture design, installation, implementation and administration of EPM and BI projects. Our team of experts provide with proven industry solutions that help our clients to have better understanding of the business and aides in decision making. We provide our clients with various services that help them to manage, control and transform their businesses by employing new age technology solutions that are cost effective and productive in nature. Our team members have huge experience in different types of enterprise solutions like that of Oracle Enterprise Performance Management (aka Hyperion), OBIEE and TIBCO.

Job Description

Technical Skills: 

Mulesoft cloudhub/ESB

Mule AnyPoint Studio runtime 3.6.1

Java/Spring Experience

 Details: 

                     i. Experience of Mule AnyPointStudio runtime 3.6.1

                   ii. Experience of Mulesoft On-Premise/Cloudhub and deployments

                  iii. L1/L2/L3 Production Support project experience

                 iv. Need to run triage calls with multiple teams and bring the production issues to a closure

                   v. Root cause analysis, fixes, changes and provide workarounds

                 vi. Coding in Mule involves Java/Spring, so experience in Java/Spring is needed

                vii. Data transformation knowledge using Datamapper, xslt, java code

              viii. Good problem solving and analysis skills

Project Activities:

Production support L1 and L2, admin activities, defect triaging, addressing service requests and incidents, fixes involving Coding, unit testing, Integration Testing and E2E testing.

Software:

AnyPoint Studio Mule runtime 3.6.1


Additional Information

Role : Production support

Location : NYC

Duration of Hiring 6 months

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