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Job Title: Product Manager, Digital Product & Experience

American Chemical Society | Washington, DC (Hybrid)

About the Role

The Digital Product and Experience team is seeking a strategic, execution-oriented Product Manager to lead a portfolio of digital product initiatives across ACS.org and adjacent digital experiences. This role is for a systems thinker who thrives at the intersection of strategy and delivery - someone who brings new thinking to hard problems, moves work forward without waiting for perfect conditions, and is as comfortable shaping what's next as executing what's now.

Key Responsibilities

Strategy & Roadmap

• Own a defined segment of the ACS digital experience, serving as the accountable product lead for its outcomes and direction
• Build and maintain roadmaps that reflect user needs and ecosystems, and organizational priorities, identifying pivot points and reprioritization needs as conditions evolve
• Recommend prioritization based on impact and ROI and translate tradeoffs into clear narratives for leadership and stakeholders
• Define product KPIs and post-launch milestones and translate outcomes into compelling narratives that connect product performance to member and business impact

Continuous Discovery

• Independently run research to identify friction points and opportunities to build a user and member experience that earns trust and keeps people coming back
• Strong discovery and requirements skills, with the ability to work from ambiguous inputs and produce clear, actionable outputs
• Understand loyalty drivers and align product enhancements to deepen member retention
• Track trends in digital membership experiences across comparable organizations
• Support emerging initiatives in personalization, experience architecture, and AI-enhanced products

Delivery & Execution

• Manage cross-functional product work from planning through release, including go/no go milestone communication to development and production
• Facilitate workshops and collaboration sessions to refine features and scope
• Design and conduct assumption and A/B testing to validate solutions
• Proactively identify issues - user flow, logistical, or technical - and bring forward solutions
• Mediate and resolve priority conflicts between stakeholders
• Monitor post-launch performance and iterate based on outcomes

Collaboration

• Partner with development, design, UX research, content strategy, and analytics across the full product lifecycle
• Act as a credible partner to internal stakeholders, translating organizational goals into digital product requirements
• Contribute to a team culture grounded in curiosity, honest inquiry, and learning from what doesn't work

Qualifications

• 3-5 years of digital product management experience with end-to-end ownership of web or digital products
• Proven continuous discovery practice - independently running research, using feedback to drive roadmap decisions, tracking the competitive landscape
• Experience with customer journey mapping and translating findings into prioritized product decisions
• Comfort with analytics, A/B testing, and behavioral data to validate solutions and drive prioritization
• Enough technical fluency to work productively with developers on integrations and platform tradeoffs
• Strong stakeholder management skills, including mediating priority conflicts across a complex organization
• Ability to build and present a clear business case - synthesizing data, tradeoffs, and strategic context into a story that drives alignment and decision-making
• Strong presentation skills with the ability to communicate complex ideas clearly and confidently to varied audiences

Preferred Skills

• Experience working with AI tools in a product context - evaluating AI-powered features, integrating LLM capabilities, or building product strategy around emerging AI use cases
• Familiarity with Adobe Experience Manager (AEM) or similar enterprise CMS platforms
• Background in or curiosity about chemistry, scientific publishing, or the scientific community
  

Preferred Behaviors:

• Curious: Asks questions and challenges assumptions
• Self-directed: Finds a path forward without a fully defined brief
• Resilient: Treats failure as data and keeps moving

This role is based in our Washington, DC office. A reasonable rate of compensation for this position is $125,000-$145,000 per year. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.