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Product Support Jobs in Oregon (NOW HIRING)

Pigment

As we innovate and evolve our products, we're equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support ...

Mechanical Orchard

Head of Product Support

OR · On-site +1

About the Role We're hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization. This is a strategic leadership role responsible for the full support ...

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$5

$21

$35

How much do product support jobs pay per hour?

As of May 28, 2026, the average hourly pay for product support in Oregon is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What job makes $10,000 a month without a degree?

In product support roles, earning $10,000 a month is uncommon without significant experience, specialized skills, or certifications. High earnings in this field typically require advanced technical knowledge, problem-solving abilities, and often involve working for large companies or in senior positions. Most support roles offer lower starting salaries, but with expertise and career advancement, higher compensation is possible.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

What are the most commonly searched types of Product Support jobs in Oregon? The most popular types of Product Support jobs in Oregon are:
What are popular job titles related to Product Support jobs in Oregon? For Product Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Product Support jobs in Oregon look for? The top searched job categories for Product Support jobs in Oregon are:
What cities in Oregon are hiring for Product Support jobs? Cities in Oregon with the most Product Support job openings:
Product Support jobs near you
Infographic showing various Product Support job openings in Oregon as of May 2026, with employment types broken down into 80% Full Time, 10% Part Time, 2% Temporary, and 8% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $44,655 per year, or $21.5 per hour.
Product Support Specialist

Product Support Specialist

Pigment

On-site, Remote

Full-time

Posted 15 days ago

Job description

Join Pigment: The AI Platform Redefining Business Planning
 
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.
 
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
 
With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.
 
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.
What You'll Do
  • Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
  • Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
  • Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
  • Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
  • Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
  • Provide Outstanding Service: Customer Service is at the heart of our operation, you'll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
  • Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
  • Continuously Learn and Develop Yourself: As we innovate and evolve our products, we're equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organisation, allowing you to shape your career.
Who You Are
  • You have a "can-do" attitude: you're hands-on and a go-getter.
  • You have excellent written and interpersonal skills.
  • You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed.
  • You would describe yourself as independent, empathetic, and accountable.
  • You have strong project management skills and ability to deliver on time.
  • You prioritise and pride yourself on providing great customer service.
  • Comfortable working in a global, fast-paced environment as part of an international team.
  • You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
  • You speak English and French to a professional proficiency.
  • You are able to work from the London / Paris office at least 3 days a week.
Helpful
  • Knowing a thing or two about spreadsheets or business planning is beneficial.
  • You don't have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus.
  • Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc)
  • An additional language is also great.
What We Offer
  • Competitive package
  • Stock options to ensure you have a stake in Pigment's growth
  • Bike2work scheme - save on a new bike and gear while commuting the greener way
  • Trust and flexible working hours
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions
  • Remote-friendly environment
How We Work
  • Champion our customer: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
  • Thrive Together:  We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.  Delivering means building a passionate Pigment community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
 
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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