ZipRecruiter

Log In

1

Product Support Jobs in Oregon (NOW HIRING)

Trilon

The Product Support Analyst plays a critical role in that mission by serving as the front line of feedback between operating company users and the product team. This is not a traditional helpdesk ...

EnableComp

OR

Position Summary The Product Support Specialist is responsible for owning and resolving product-related support requests, serving as a key liaison between Operations, Product, Implementation, and ...

Pigment

As we innovate and evolve our products, we're equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support ...

AcuityMD

OR · On-site

Product Support Engineer AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary ...

Mechanical Orchard

Head of Product Support

OR · On-site +1

About the Role We're hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization. This is a strategic leadership role responsible for the full support ...

Garmin

Product Support Specialist - Marine

Salem, OR · On-site

Product Support Specialist - Marine We are seeking a full-time Product Support Specialist - Marine at Garmin's location in Salem, OR. In this role, you will be responsible for getting people back to ...

Securly

Technical Product Support - EdTech

OR · Remote

$24 - $26.44/hr

Role Overview As a Technical Product Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users-primarily K-12 ...

Securly

Technical Product Support - EdTech

OR · Remote

$24 - $26.44/hr

Role Overview As a Technical Product Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users-primarily K-12 ...

Corvel

Product Support Specialist II

$22.17 - $35.66/hr

The Product Support Specialist II provides advanced application support for CorVel's proprietary systems. This role focuses on diagnosing, troubleshooting, and resolving complex application issues ...

next page

Showing results 1-20

All JobsProduct Support JobsProduct Support Jobs in Oregon

Product Support information

See Oregon salary details

$5

$21

$35

How much do product support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for product support in Oregon is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $28.99 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
What are the most commonly searched types of Product Support jobs in Oregon? The most popular types of Product Support jobs in Oregon are:
What are popular job titles related to Product Support jobs in Oregon? For Product Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Product Support jobs in Oregon look for? The top searched job categories for Product Support jobs in Oregon are:
What cities in Oregon are hiring for Product Support jobs? Cities in Oregon with the most Product Support job openings:
Product Support jobs near you
Infographic showing various Product Support job openings in Oregon as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,655 per year, or $21.5 per hour.
Product Support Analyst

Product Support Analyst

Trilon

Full-time

Posted 20 days ago

Job description

Trilon is building a supercharged, technology-enabled future for our people and partners. The Product Support Analyst plays a critical role in that mission by serving as the front line of feedback between operating company users and the product team. 
This is not a traditional helpdesk role. You are responsible for capturing, structuring, and translating real-world user feedback into actionable insight that improves the platform. You ensure that what engineers, project managers, and field staff experience day to day is clearly understood by the teams building and improving the tools. 
You receive and triage support requests across the platform, diagnosing whether issues stem from bugs, user error, training gaps, or product design gaps. You route issues to the appropriate teams with enough clarity and context to drive resolution, while also identifying patterns that should influence product priorities. 
You maintain a structured view of platform performance through issues, trends, and recurring themes. Your output is not just resolved tickets, but a continuous signal that helps Product Managers, engineers, and leadership understand how the platform is performing in real workflows. 
This role requires strong communication skills, structured thinking, and curiosity about how and why issues occur. You are organized, detail-oriented, and motivated by turning user friction into product improvement.

Issue Intake and Triage 
  • Receive and manage support requests from engineers, project managers, and field staff 
  • Diagnose issues and categorize them as bugs, user errors, training gaps, or product gaps 
  • Gather sufficient detail to ensure issues can be understood, reproduced, and resolved 
  • Route issues to the appropriate Product Manager, engineer, or enablement resource 
User Feedback and Signal Capture 
  • Capture qualitative and quantitative feedback from users across the platform 
  • Identify recurring issues, patterns, and areas of friction 
  • Distinguish between one-off issues and systemic product problems 
  • Ensure user signal is clearly communicated to the product and engineering teams 
Training Content Development 
  • Develop and maintain training materials for newly released tools and features 
  • Create clear, practical documentation, guides, and walkthroughs based on real user needs 
  • Translate common issues and questions into reusable training content 
  • Continuously update training materials based on product changes and user feedback 
Cross-Functional Collaboration 
  • Partner with Product Managers to ensure recurring issues inform backlog prioritization 
  • Work with Lead Engineers to communicate bugs with clear technical context 
  • Collaborate with the AI Enablement Manager to identify training or onboarding gaps 
  • Support alignment between support insights and product improvements 
Documentation and Tracking 
  • Maintain a structured record of issues, resolutions, and trends 
  • Track issue status, resolution timelines, and recurring themes 
  • Build and maintain documentation that provides visibility into platform performance 
  • Ensure consistency in how issues are logged, categorized, and reported 
Trend Analysis and Insight Generation 
  • Analyze support data to identify patterns and systemic issues 
  • Provide regular summaries of key insights to product and engineering leadership 
  • Highlight areas where product design, performance, or training needs improvement 
  • Contribute to a continuous feedback loop between users and builders 
Continuous Improvement 
  • Identify opportunities to improve support processes, tools, and workflows 
  • Help refine intake, triage, and escalation practices as the platform scales 
  • Contribute to building a more proactive and insight-driven support function 
  • 3+ years of experience in product support, technical support, or a related role 
  • Experience supporting software products in an enterprise or professional services environment 
  • Strong ability to diagnose and categorize issues across technical and non-technical domains 
  • Excellent communication skills, with the ability to work effectively with both technical and non-technical users 
  • Strong organizational and documentation skills, with attention to detail 
  • Ability to identify patterns and trends from user feedback and support data 
  • Experience working with ticketing or support management systems 
  • Ability to clearly communicate issues to engineering teams with sufficient technical context 
  • Experience collaborating with product managers and engineering teams 
  • Strong problem-solving skills and curiosity about root causes of issues 
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment 
  • Familiarity with AI-powered tools or enterprise platforms is a plus 
  • Experience in AEC, engineering, or project-based professional services environments is a strong advantage 

Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation's best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company's good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.

Apply