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Product Support Manager Jobs in Oregon (NOW HIRING)

Mechanical Orchard

Head of Product Support

OR · On-site +1

About the Role We're hiring a Head of Product Support to build, scale, and lead a world-class ... This role may be hired at the Senior Manager or Director level , depending on the candidate ...

Pigment

Work with our engineering and customer success teams to manage customer workspaces, and fix ... As we innovate and evolve our products, we're equally committed to supporting your growth. We offer ...

Imagine Pediatrics

OR · On-site

$130K - $160K/yr

What You'll Do As Manager, Product Help Center, you will lead and scale a high-impact support function serving both our internal care teams and, in time, our caregivers and patients, primarily with ...

Bejac

Product Support Sales Representative

Portland, OR

$500/wk

... management. Resolve customer product issues to ensure that all possible business is being conducted ... Provide support to sales group, assisting sales staff in making customer calls. Assist sales dept. ...

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Product Support Manager information

See Oregon salary details

$41.8K

$97.3K

$173.4K

How much do product support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for product support manager in Oregon is $97,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Oregon? The most popular types of Product Support jobs in Oregon are:
What are popular job titles related to Product Support Manager jobs in Oregon? For Product Support Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Oregon look for? The top searched job categories for Product Support Manager jobs in Oregon are:
What cities in Oregon are hiring for Product Support Manager jobs? Cities in Oregon with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Oregon as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,339 per year, or $46.8 per hour.

Head of Product Support

Mechanical Orchard

On-site, Remote

Full-time

Posted 24 days ago

Job description

Mechanical Orchard is reinventing how the world's most critical software gets modernized. We're an applied AI company focused on one of the hardest problems in enterprise technology: rewriting complex legacy systems in a way that is provably correct, low risk, and fast enough to matter. By focusing on system behavior rather than code alone, we turn modernization from a high-stakes, failure-prone effort into a repeatable, confidence-building process that unlocks ongoing innovation.

Joining Mechanical Orchard means working on problems that truly matter-to our customers, their businesses, and the people who rely on these systems every day. We're building technology and methodology that challenge long-standing industry assumptions, prioritizing proof over promises and progress over theatrics. If you care deeply about quality, rigor, and doing the right thing-even when it's hard-you'll find your people here.

About the Role
We're hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization.

This is a strategic leadership role responsible for the full support experience across our product offering. You will define our support vision, build the systems and teams that deliver it, and partner closely with Product, Engineering, Delivery, and Sales to ensure customers experience Mechanical Orchard as reliable, responsive, and deeply technical.

You will operate at the intersection of customer experience, product excellence, and operational rigor - shaping how customers interact with our technology and influencing what we build next.

This role may be hired at the Senior Manager or Director level, depending on the candidate's experience, leadership scope, and demonstrated ability to operate at scale. We are open to calibrating title and level for the right person.

What You'll Do

Lead and Define the Support Strategy
- Own the end-to-end Product Support vision aligned to company and product strategy
- Build and mentor a high-performing team of Product Support Specialists, Technical Support Engineers, and Support Operations professionals
- Represent Product Support at the leadership level and drive cross-functional initiatives
- Establish a culture that is customer-obsessed, data-driven, and technically rigorous

Build Scalable Systems and Operations
- Design scalable support workflows, escalation paths, and quality standards
- Define and manage SLAs/SLOs aligned with customer and partner expectations
- Select and implement support tooling (ticketing, knowledge base, monitoring, automation)
- Own support analytics: volume, root causes, trends, friction points, and performance metrics
- Partner with Engineering to build automation and internal tooling that reduces repetitive work

Elevate the Customer Experience
- Build tight feedback loops between customers and Product
- Influence roadmap decisions based on recurring issues and usage patterns
- Collaborate with Documentation and Developer Experience teams to improve onboarding and self-serve pathways
- Partner with Sales and Delivery on high-priority accounts and escalations
- Drive initiatives that proactively reduce support volume through product quality and education

Raise the Technical Bar
- Ensure the support organization develops deep product expertise
- Build structured training programs to create authoritative technical advisors
- Lead post-mortems and embed learnings into product and support systems
Required Requirements
  • 7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams
  • Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling)
  • Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows)
  • Proven ability to operate cross-functionally and influence product direction
  • Experience with modern support tooling and AI-enabled workflows
Preferred Requirements
  • Experience supporting developer-facing or highly technical products
  • Experience designing scalable self-serve support models
  • Background in support operations, quality management, or process engineering
  • Comfort building systems from scratch in ambiguous, high-growth environments
Mechanical Orchard is a remote-first company, with employees working across time zones and locations. This role does not have a requirement for in-office attendance, but is expected to work hours that maximize collaboration with their team (specifics can be discussed during the interview process). There will be travel to company and team meetings, as well as customer visits (1-2 times per quarter, up to ~20% of the time). 

Mechanical Orchard, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Mechanical Orchard, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mechanical Orchard, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mechanical Orchard, Inc. will not tolerate discrimination or harassment based on any of these characteristics. Mechanical Orchard, Inc. encourages applicants of all ages. Mechanical Orchard, Inc. will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

We look forward to reviewing your application. Thanks!
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