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Product Support Manager Jobs in Oregon (NOW HIRING)

Trilon

The Product Support Analyst plays a critical role in that mission by serving as the front line of ... You ensure that what engineers, project managers, and field staff experience day to day is clearly ...

Mechanical Orchard

Head of Product Support

OR · On-site +1

About the Role We're hiring a Head of Product Support to build, scale, and lead a world-class ... This role may be hired at the Senior Manager or Director level , depending on the candidate ...

EnableComp

OR

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations ... Position Summary The Product Support Specialist is responsible for owning and resolving product ...

Pigment

Work with our engineering and customer success teams to manage customer workspaces, and fix ... As we innovate and evolve our products, we're equally committed to supporting your growth. We offer ...

Securly

Technical Product Support - EdTech

OR · Remote

$24 - $26.44/hr

Role Overview As a Technical Product Support Specialist, you are the frontline support partner for ... Manager of Support Services Type: Full-Time, Non-Exempt (Overtime Eligible) Schedule: Monday-Friday ...

Securly

Technical Product Support - EdTech

OR · Remote

$24 - $26.44/hr

Role Overview As a Technical Product Support Specialist, you are the frontline support partner for ... Manager of Support Services Type: Full-Time, Non-Exempt (Overtime Eligible) Schedule: Monday-Friday ...

Corvel

Product Support Specialist II

$22.17 - $35.66/hr

CorVel leverages proprietary software to deliver claims management, bill review, and case management services. The Product Support Specialist II provides advanced application support for CorVel ...

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Showing results 1-20

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Oregon

Product Support Manager information

See Oregon salary details

$41.8K

$97.3K

$173.4K

How much do product support manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for product support manager in Oregon is $97,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are popular job titles related to Product Support Manager jobs in Oregon? For Product Support Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Oregon look for? The top searched job categories for Product Support Manager jobs in Oregon are:
What cities in Oregon are hiring for Product Support Manager jobs? Cities in Oregon with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Oregon as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $97,339 per year, or $46.8 per hour.

Product Support Analyst

Trilon

Full-time

Posted 21 days ago

Job description

Trilon is building a supercharged, technology-enabled future for our people and partners. The Product Support Analyst plays a critical role in that mission by serving as the front line of feedback between operating company users and the product team. 
This is not a traditional helpdesk role. You are responsible for capturing, structuring, and translating real-world user feedback into actionable insight that improves the platform. You ensure that what engineers, project managers, and field staff experience day to day is clearly understood by the teams building and improving the tools. 
You receive and triage support requests across the platform, diagnosing whether issues stem from bugs, user error, training gaps, or product design gaps. You route issues to the appropriate teams with enough clarity and context to drive resolution, while also identifying patterns that should influence product priorities. 
You maintain a structured view of platform performance through issues, trends, and recurring themes. Your output is not just resolved tickets, but a continuous signal that helps Product Managers, engineers, and leadership understand how the platform is performing in real workflows. 
This role requires strong communication skills, structured thinking, and curiosity about how and why issues occur. You are organized, detail-oriented, and motivated by turning user friction into product improvement.

Issue Intake and Triage 
  • Receive and manage support requests from engineers, project managers, and field staff 
  • Diagnose issues and categorize them as bugs, user errors, training gaps, or product gaps 
  • Gather sufficient detail to ensure issues can be understood, reproduced, and resolved 
  • Route issues to the appropriate Product Manager, engineer, or enablement resource 
User Feedback and Signal Capture 
  • Capture qualitative and quantitative feedback from users across the platform 
  • Identify recurring issues, patterns, and areas of friction 
  • Distinguish between one-off issues and systemic product problems 
  • Ensure user signal is clearly communicated to the product and engineering teams 
Training Content Development 
  • Develop and maintain training materials for newly released tools and features 
  • Create clear, practical documentation, guides, and walkthroughs based on real user needs 
  • Translate common issues and questions into reusable training content 
  • Continuously update training materials based on product changes and user feedback 
Cross-Functional Collaboration 
  • Partner with Product Managers to ensure recurring issues inform backlog prioritization 
  • Work with Lead Engineers to communicate bugs with clear technical context 
  • Collaborate with the AI Enablement Manager to identify training or onboarding gaps 
  • Support alignment between support insights and product improvements 
Documentation and Tracking 
  • Maintain a structured record of issues, resolutions, and trends 
  • Track issue status, resolution timelines, and recurring themes 
  • Build and maintain documentation that provides visibility into platform performance 
  • Ensure consistency in how issues are logged, categorized, and reported 
Trend Analysis and Insight Generation 
  • Analyze support data to identify patterns and systemic issues 
  • Provide regular summaries of key insights to product and engineering leadership 
  • Highlight areas where product design, performance, or training needs improvement 
  • Contribute to a continuous feedback loop between users and builders 
Continuous Improvement 
  • Identify opportunities to improve support processes, tools, and workflows 
  • Help refine intake, triage, and escalation practices as the platform scales 
  • Contribute to building a more proactive and insight-driven support function 
  • 3+ years of experience in product support, technical support, or a related role 
  • Experience supporting software products in an enterprise or professional services environment 
  • Strong ability to diagnose and categorize issues across technical and non-technical domains 
  • Excellent communication skills, with the ability to work effectively with both technical and non-technical users 
  • Strong organizational and documentation skills, with attention to detail 
  • Ability to identify patterns and trends from user feedback and support data 
  • Experience working with ticketing or support management systems 
  • Ability to clearly communicate issues to engineering teams with sufficient technical context 
  • Experience collaborating with product managers and engineering teams 
  • Strong problem-solving skills and curiosity about root causes of issues 
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment 
  • Familiarity with AI-powered tools or enterprise platforms is a plus 
  • Experience in AEC, engineering, or project-based professional services environments is a strong advantage 

Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation's best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company's good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.

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