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Product Support Manager Jobs in Silver Spring, MD

Cooley

Product Support Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Cooley LLP

Product Support Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

ORBIS Inc

Product Support Analyst

Washington, DC · On-site

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

Cooley LLP

Product Support Engineer

Reston, VA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley

Product Support Engineer

Reston, VA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley LLP

Product Support Engineer

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley

Product Support Engineer

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

Daon

Product Support Engineer

Fairfax, VA

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Provide management with ongoing feedback on the effectiveness of customer service and internal ...

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Showing results 41-60

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Silver Spring, MD

Product Support Manager information

See Silver Spring, MD salary details

$40.8K

$95.2K

$169.5K

How much do product support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for product support manager in Silver Spring, MD is $95,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $109,100.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Silver Spring, MD?

For Product Support Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Silver Spring, MD look for?

The top searched job categories for Product Support Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Product Support Manager jobs?

Cities near Silver Spring, MD with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,175 per year, or $45.8 per hour.

Production Support Manager (5452)

Three Saints Bay, LLC

Silver Spring, MD • On-site

Full-time

Re-posted 4 days ago

Job description

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking aProduction Support Managerto join our Team in Washington, DC.
Responsibilities:
  • Manage administrative, personnel, and operational processes to meet production goals and timelines for passport and secure document issuance.
  • Plan, direct, and coordinate daily production activities across passport processing functions, including intake, cashiering, imaging/scanning, data entry, quality control, printing, and distribution.
  • Ensure compliance with applicable statutes, regulations, and policies governing passport and secure identity document processing.
  • Supervise staff performance, attendance, and conduct; document issues and recommend appropriate personnel actions in accordance with policy.
  • Develop, implement, and oversee training programs to ensure staff are properly trained in passport processing procedures and quality standards.
  • Monitor production reports and workflow to ensure efficiency, accuracy, and adherence to passport production targets.
  • Oversee customer service and post-production support activities, including searches, reissues, rewrites, and issue resolution.
  • Provide operational recommendations to leadership regarding staffing, resources, and process improvements to support passport production goals.

Requirements
  • Bachelor's degree in business, operations management, public administration, or a related field, or equivalent experience.
  • Proven experience managing production or operational teams in a high-volume, regulated environment, preferably involving passport or secure identity document processing.
  • Working knowledge of passport issuance processes and familiarity with applicable statutes, rules, and regulations governing U.S. passport operations.
  • Experience interpreting and enforcing policies, procedures, and compliance requirements within a government or government-contracted setting.
  • Demonstrated ability to train, supervise, and evaluate staff to meet production, quality, and security standards.
  • Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities.
  • Experience reviewing production reports and using performance data to monitor workflow and achieve production goals.

VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Apply