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Product Support Manager Jobs in Silver Spring, MD

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Product Support Manager information

See Silver Spring, MD salary details

$40.8K

$95.2K

$169.5K

How much do product support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for product support manager in Silver Spring, MD is $95,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $109,100.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are popular job titles related to Product Support Manager jobs in Silver Spring, MD? For Product Support Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Silver Spring, MD look for? The top searched job categories for Product Support Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Product Support Manager jobs? Cities near Silver Spring, MD with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $95,175 per year, or $45.8 per hour.
Product Support Manager

Product Support Manager

CACI International, Inc.

Sterling, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Job Title: Product Support Manager
Job Category: Logistics
Time Type: Full time
Minimum Clearance Required to Start: Top Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
Job Summary:
The Product Support Manager (PSM) will be responsible for overseeing the logistics and sustainment activities for assigned defense systems within the Department of War. This is not an Agile Product Owner/Manager role. This role requires a comprehensive understanding of Integrated Product Support (IPS) elements, life cycle management, and the Adaptive Acquisition Framework (AAF). The PSM will ensure that all logistics and sustainment efforts align with DoD regulations, policies, and strategic objectives.
Key Responsibilities:
Integrated Product Support (IPS) Management:
  • Develop and implement IPS strategies that encompass all elements including product support management, design interface, sustaining engineering, supply support, maintenance planning and management, packaging, handling, storage, and transportation, technical data, support equipment, training and training support, manpower and personnel, facilities and infrastructure, and computer resources.

Life Cycle Management:
  • Facilitate the overall life cycle management of system reliability, availability, maintainability, supportability, and life-cycle cost (LCC).
  • Ensure compliance with DoDI 5000.91, Product Support Management for the Adaptive Acquisition Framework. -

Sustainment Planning:
  • Oversee the development and execution of sustainment plans, including the Contractor Lifecycle Sustainment Plan (CLSP), Reliability, Availability, Maintainability, and Testability (RAM-T) Plan and Reports, Diminishing Manufacturing Sources and Material Shortages (DMSMS) Health Analysis Report, and DMSMS/Obsolescence Alert Notices. -

Performance Metrics and Reporting:
  • Establish and monitor performance metrics to ensure that Service Level Agreements (SLAs) are met or exceeded.
  • Prepare and present regular reports on logistics performance, trends, and improvements to senior management and stakeholders. -
  • Stakeholder Coordination:
  • Collaborate with internal and external stakeholders, including government agencies, contractors, and end-users, to ensure seamless logistics and sustainment operations. -
  • Serve as the primary point of contact for logistics-related issues and concerns. -
  • Continuous Improvement:
  • Identify opportunities for process improvement and cost reduction within the logistics and sustainment framework. -
  • Implement best practices and innovative solutions to enhance operational efficiency and effectiveness. -

Required Qualifications:
Education:
  • Bachelor's Degree or Higher in Engineering, Logistics, or Management-Related Field. Advanced degree preferred.

Experience:
  • Minimum of ten years of experience in operations and sustainment (O&S) within the DoD or a comparable environment. -
  • Minimum of five years of experience in Integrated Product Support (IPS) management. -
  • Proven experience in life cycle management of defense systems. -

Security Clearance:
  • Active Top Secret (TS) clearance -
  • Certifications:
  • Active Project Management Professional (PMP) certification preferred.
  • Certification in Logistics or Supply Chain Management is a plus. -

Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills. -
  • Proficiency in logistics management software and tools. -
  • Ability to work in a fast-paced, dynamic environment. -

Desired Qualifications:
Additional Experience:
  • Experience with satellite communication equipment or IC equipment sustainment.
  • Experience in developing logistics products in accordance with all IPS elements. -
  • Specialized Knowledge:
  • In-depth knowledge of DoD acquisition processes and regulations. -
  • Experience with the Adaptive Acquisition Framework

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$94,400 - $198,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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