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Product Support Manager information

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$44.7K

$104.3K

$185.7K

How much do product support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for product support manager in Washington is $104,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $119,500.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What are the most commonly searched types of Product Support jobs in Washington?

The most popular types of Product Support jobs in Washington are:

What are popular job titles related to Product Support Manager jobs in Washington?

For Product Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Washington look for?

The top searched job categories for Product Support Manager jobs in Washington are:

What cities in Washington are hiring for Product Support Manager jobs?

Cities in Washington with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,273 per year, or $50.1 per hour.

Product Support Manager, IPS

Oceaneering International, Inc.

Hanover, MD • Hybrid

$118K - $177K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 20 days ago

Oceaneering rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

366th of 488 rated machine equipment manufacturers

Job description

The Oceaneering Technologies (OTECH) group is seeking a Product Support Manager (PSM) to establish and oversee program and project Integrated Product Support (IPS) functions required to establish material and system readiness resulting in successful life cycle sustainment of subsea and maritime systems. The PSM is expected to operate in a managed team environment. This role requires in-depth experience and working knowledge of the DoDI 5000 series. More specifically, the functional areas outlined and explained in the DoD Product Support Manger's Guidebook and the Integrated Product Support Element Guidebook. 

The PSM is a core member of the OTECH Integrated Product Support (IPS) functional discipline. The PSM reports functionally to the OTECH Integrated Product Support Manager and operationally to the Program Manager. The PSM will work with all levels within the IPS organization and Program/Project as well as OTECH, ADTech, and Corporate Shared Services in the execution of IPS tasking. The PSM is a hybrid position located in Hanover, MD

REQUIRED

  • Bachelor's degree in supply chain, engineering, business, or other technical discipline.

  • 8 to 15 years of practical experience in engineering or integrated product support.

  • 8 or more years of experience leading multidisciplinary engineering or logistics support teams.

  • Experience with the development of:

    • Systems Engineering Management Plans (SEMP)

    • Configuration Management Plans (CMP)

    • Integrated Logistics Support Plans (ILSPs) or Integrated Logistics Support Management Plans (ILSMP)

    • Product Support Analysis

      • Failure Modes, Effects, and Criticality Analyses (FMECA)

      • Reliability, Maintainability, and Availability (RM&A) analyses.

    • System Training Plans

    • Diminishing Manufacturing Sources and Material Shortages (DMSMS)

    • Lowest Replaceable Unit (LRU) and Sparing Plans

    • Serialization and Government property management and accountability plans

    • Disposal Planning

    • Risk statements and supporting mitigation plans

  • Demonstrated and well-developed management and leadership qualities.

  • Capable of managing technical aspects of important and complex projects.

  • Excellent communication and organizational skills.

  • Strong technical writing skills.

  • Excellent analytical skills for preparing and reviewing technical and project reports.

  • Demonstrated technical knowledge and practical application of engineering principles, practices, and procedures.

  • Demonstrated knowledge of government contract requirements to include the FAR and DFAR and Government publication standards.

  • Ability to obtain and maintain a Top Secret clearance. 

DESIRED

  • Master's degree in related field.

  • Experience with large-scale commercial and/or military systems. 

  • May be widely recognized for achievements, technical expertise, and professional standing within selected field.

  • Demonstrated knowledge of commercial contract requirements.

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Compensation $118,600.00 - $177,800.00


 

  • The PSM is responsible for managing life cycle support functions required to field and maintain the readiness and operational capability of major systems, subsystems, and components supporting the Program Manager's life cycle management responsibilities.

  • The PSM will lead a group of various IPS, engineering, and other support services personnel in support of Program IPS requirements and deliverables.

  • Support OTECH Programs and Program Managers by:

    • Serving as a program focal point for IPS tasking.

    • Meeting cost, schedule, and technical performance requirements of government acquisition programs 

    • Interacting with customer representatives to define and manage expectations for Integrated Product Support outcomes

    • Working with an interdisciplinary team of engineers, designers, drafters, technical writers, analysts, and technicians.

    • Developing, implement, and update, a comprehensive product support strategy (PSS)

    • Identifying program risks and mitigation plans

  • Accountable for successful delivery of IPS activities and products for assigned OTECH programs.

  • Independently direct the development and completion of highly complex logistics projects.

  • Take an active leadership role in bid and proposal efforts by providing OTECH and ADTECH Integrated Product Support (IPS) capability information.

  • Estimate personnel and resource requirements to meet program objectives (cost, schedule, and performance) and communicate required changes to appropriate Functional Manager(s).

  • Document logistics products as required by the program (i.e. contract deliverable requirements, databases, etc.)

  • Participate in the construction, review, delivery, and implementation of technical products.

  • Independently develop objectives, schedules, and estimates for issue resolution and prepare reports on the results. Present results to Program Managers. 

  • Participate in technical working groups to assess and improve both Customer and Oceaneering processes and capabilities.

  • Devise innovative solutions to problems.

  • Demonstrate expert technical judgement, independence, and ingenuity. 

  • Conduct analyses and tests and complete required documentation. 

  • Maintain liaisons with individuals and other organizations outside the company and act independently on matters pertaining to the IPS field. 

  • Develop and apply advanced IPS methods, theories, and research techniques within related technical fields.

  • Support engineering investigations of considerable complexity.

  • Additional duties as assigned. 

  • Support occasional work outside normal working hours.

  • Ability to travel up to 25% of the time.

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