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Product Support Manager Jobs in Nevada (NOW HIRING)

Komatsu

Product Support Sales Representative (PSSR)

Elko, NV · On-site

$19.75 - $22/hr

You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively ...

AGS

IT Support Manager

Las Vegas, NV · On-site

AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and ...

Amh

Product Delivery Manager

Las Vegas, NV · On-site

$105K - $131K/yr

The Product Delivery Manager is responsible for facilitating the iterative development process ... This role involves facilitating Scrum events, supporting team members, removing impediments ...

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Product Support Manager information

See Nevada salary details

$40.2K

$93.8K

$167K

How much do product support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for product support manager in Nevada is $93,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $107,400.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Nevada? For Product Support Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Nevada look for? The top searched job categories for Product Support Manager jobs in Nevada are:
What cities in Nevada are hiring for Product Support Manager jobs? Cities in Nevada with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,751 per year, or $45.1 per hour.

Product Support Sales Representative (PSSR)

Komatsu

Elko, NV • On-site

$19.75 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Komatsu rating

8.5

Company rating: 8.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

81st of 487 rated machine equipment manufacturers

Job description

Product Support Sales Representative (PSSR)
Posting Start Date: 7/19/26
Job Location (Short): Elko, Nevada, USA, 89801
Requisition ID: 36444
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
Join Komatsu as a Product Support Sales Representative, where you'll be at the forefront of supporting product support and construction equipment sales across Elko, NV.
This position is eligible for commission. This is a unique opportunity to build business, help shape a new team and direction, and be part of something new and moving forward. You will play a key role in expanding product support sales, developing customer relationships, and contributing to the growth and momentum of the organization.
This dynamic role places a strong emphasis on the sales of construction equipment parts, service, and attachments, while also providing product within the greater Elko, NV market. You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services.
Your role will be vital in establishing and nurturing relationships within your assigned territory with civil contractors, excavation companies, etc., positioning you as a trusted advisor and key communicator for our customers. Successful candidates will demonstrate a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, candidates will have a minimum of two years' experience in the heavy equipment industry, bringing valuable insights to the role.
Key Job Responsibilities
  • Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and undercarriage services.
  • Prepare comprehensive parts and service estimates that clearly communicate value to customers.
  • Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
  • Maintain up-to-date customer information in CRM and CDK systems
  • Possess and apply knowledge of equipment attachments to support and promote sales effectively.
  • Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
  • Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
  • Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
  • Educate customers on product support technology and provide hands-on training as required.
  • Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
  • Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
  • Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
  • Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
  • Participate in relevant local trade association activities to enhance professional networking and visibility.
  • Oversee collections and purchase order management to ensure smooth operational flows.
  • Perform additional duties as assigned.

Qualifications/Requirements
  • Demonstrate mechanical aptitude with proficiency in machine evaluation.
  • Possess strong customer service skills.
  • Show self-motivation and a drive for excellence, contributing positively both as an individual and as part of a team.
  • Possess a valid driver's license and maintain a clean driving record to ensure safe mobility for site visits and customer engagement.
  • Willingness to undergo background checks, drug screenings, and physical testing to ensure compliance with company standards.
  • Capabilities to read, write, and communicate effectively in English, enabling clear exchanges with diverse clientele.

Additional Information
Working Conditions
  • Ability to perform physical tasks including carrying, pushing, and lifting items up to 50 lbs.
  • Aptitude for climbing and standing for extended durations as necessary to perform job functions.
  • Preparedness to work in varying weather conditions, including extreme temperatures and inclement weather.
  • Willingness to travel as needed for training and to fulfill work requirements at multiple locations.

Education and Experience
  • At least 2 years of experience in a customer-facing sales role
  • At least 2 years in the construction equipment industry
  • Associate degree or equivalent from a two-year college or technical school preferred, or a combination of formal education and 6+ years of relevant industry experience.
  • Preferable background of heavy equipment parts and service sales experience along with technical repair knowledge.

Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $$58,061.00 - $87,091.00. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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