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Product Support Manager Jobs in Delaware (NOW HIRING)

IT Resource Solutions

Product Specialist

New Castle, DE · On-site

$20 - $24/hr

Daily support to the Product Support team that will help to complete the customer experience cycle ... Any other duties as assigned by your manager. Competencies Customer Centric Self-Motivated Ability ...

Five Below

Support lead Full Time

Newark, DE

$16/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... store policies, product knowledge, and operational procedures to improve their performance.

New

Five Below

Support lead Full Time

Newark, DE · On-site

$16/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... store policies, product knowledge, and operational procedures to improve their performance.

AWSPRODVK1

Product Manager

Townsend, DE · On-site

$12K - $13K/yr

About the Role: As a Product Manager, you will be the driving force behind the successful ... You will collaborate closely with marketing, sales, engineering, and customer support to ensure ...

AWSPRODVK1

Product Manager

Townsend, DE · On-site

$12K - $13K/yr

About the Role: As a Product Manager, you will be the driving force behind the successful ... Additionally, your analytical mindset will support continuous improvement and adaptation in a ...

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Showing results 21-40

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Delaware

Product Support Manager information

See Delaware salary details

$39.5K

$92.1K

$164.1K

How much do product support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for product support manager in Delaware is $92,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $105,600.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Delaware?

For Product Support Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Delaware look for?

The top searched job categories for Product Support Manager jobs in Delaware are:

What cities in Delaware are hiring for Product Support Manager jobs?

Cities in Delaware with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,144 per year, or $44.3 per hour.

Product Specialist

IT Resource Solutions

New Castle, DE • On-site

$20 - $24/hr

Full-time

Re-posted 8 days ago

Job description

Job Description IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care Administrative Support Specialist is responsible for supporting our Customer Care team. Assists the team by completing order processing for warranty replacement and repair services. Monitoring the Customer Care queues to supply data to the Product Support Specialists

Aid in minor customer service needs with minimal customer interaction. Daily support to the Product Support team that will help to complete the customer experience cycle in a timely manner. Essential Functions Deliver technical service and support to our customers by gathering information on reported symptoms to diagnose the reported issue to determine if service, replacement part or resolution in the field is needed.

Responsible for monitoring, maintaining, and closing of cases while also ensuring the queues are maintained and responded to in a timely fashion. Interact with customers to provide a response to inquiries, concerns, and requests about products and services. o Ensure customers and their needs are a primary focus of one's actions to develop and sustain productive customer relationships.

Research customer account information for status of product warranty. Follows documented controlled procedures and instruction to ensure all work is performed as expected. o Updates and maintains procedures and instructions that pertain to the job function.

Accurately process and record call/email transactions using provided computer and designated software. o Clearly conveys ideas and information received from customer feedback. Process replacement and repair orders for devices when necessary to resolve customer reported issue.

Stay current with product knowledge on changes of software, hardware, and new products launched. Key post sale liaise for customers with Operations, Clinical support and OSR/ISR's Works closely with Quality & Regulatory, Manufacturing, Service, and Shipping. Monitor, record and report on customer cases and failure analysis.

Any other duties as assigned by your manager. Competencies Customer Centric Self-Motivated Ability to manage change Builds Relationships with customers and peers Communication Proficiency Diagnostic Information Gathering Analytical Thinking Organizational Skills Multi-tasking Multi-system management Time Management Ability to Prioritize and re-prioritize as needed Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type/Expected Hours of Work This is a full-time on-site position. Hours of work are Monday through Friday, 40 hours per week with varying time schedules as determined by the business (8am - 5pm, 8:30pm - 5:30pm or 9am - 6pm).

Travel Travel is not required for this position. Required Education and Experience Bachelor's degree in a technical or business discipline or 3-5 years of equivalent experience. Required to have strong communication skills and product/service knowledge.

Positive attitude, exemplary attendance, and reliable team member Working Knowledge of Microsoft Office Suite Preferred Education and Experience BS/BA in technical or business discipline. Knowledge of Oracle, Microsoft Dynamics AX, Salesforce, or similar software Previous troubleshooting of equipment. Previous phone/email support experience.

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