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Product Support Manager Jobs in Delaware (NOW HIRING)

Solenis LLC

Product Manager

Wilmington, DE · On-site

$107K - $157K/yr

Execute and support pricing strategy in alignment with Global Product Management * Partner with Supply Chain and Procurement to optimize profitability through cost management (making the right ...

IT Resource Solutions

Product Specialist

New Castle, DE · On-site

$20 - $24/hr

Daily support to the Product Support team that will help to complete the customer experience cycle ... Any other duties as assigned by your manager. Competencies Customer Centric Self-Motivated Ability ...

Conrep Inc.

Customer Support Specialist

Middletown, DE

$17 - $22.75/hr

Provide product and technical support to customers using the Conrep platform. * Assist users with ATS workflows, job postings, resume parsing, and candidate management. * Troubleshoot issues related ...

ITW Avery Weigh-Tronix

Dillon Product Manager

DE · Remote

$80K - $121K/yr

The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges ...

AWSPRODVK1

Product Manager

Townsend, DE · On-site

$12K - $13K/yr

About the Role: As a Product Manager, you will be the driving force behind the successful ... Additionally, your analytical mindset will support continuous improvement and adaptation in a ...

AWSPRODVK1

Product Manager

Townsend, DE · On-site

$12K - $13K/yr

About the Role: As a Product Manager, you will be the driving force behind the successful ... You will collaborate closely with marketing, sales, engineering, and customer support to ensure ...

ABB

Product Manager

DE · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... As the Local Product Manager, you will work closely with local sales managers and global product ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Delaware

Product Support Manager information

See Delaware salary details

$39.5K

$92.1K

$164.1K

How much do product support manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for product support manager in Delaware is $92,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $105,600.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are popular job titles related to Product Support Manager jobs in Delaware? For Product Support Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Delaware look for? The top searched job categories for Product Support Manager jobs in Delaware are:
What cities in Delaware are hiring for Product Support Manager jobs? Cities in Delaware with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Delaware as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $92,144 per year, or $44.3 per hour.
Senior Product Support Coordinator

Senior Product Support Coordinator

Herc Rentals

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Herc Rentals rating

7.7

Company rating: 7.7 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

79th of 148 rated vehicle equipment hire

Job description

Job Title: Senior Product Support Coordinator
New Castle, DE, USA, 19720
Employment Status: Full-time
Posting Start Date: 6/11/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.
In this role you will learn to...
  • Take initiative and work autonomously
  • Manage a profit and loss statement
  • Effectively grow a diverse portfolio of customers
  • Manage a fleet inventory mix
  • Become a safety expert
  • Be an expert in the equipment rental industry
  • Be promoted and grow your career!

What you will do...
  • Proactively answer and resolve customer questions
  • Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
  • Optimize routing of drivers by being a DOT Regulations expert
  • Aid and support the other coordinators at the branch
  • Be a trusted partner to the territory sales representatives
  • Manage a portfolio of customers
  • Maximize revenue through superior customer service on all existing orders
  • Finalize sales for both inbound and outbound calls
  • Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
  • Generate, process, analyze and review the daily business reports
  • Support all team members
  • Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
  • Act as local expert on Optimus and pricing practices
  • Assist others with Salesforce.com
  • Continue to open accounts and prescreen customers using eApply

Requirements
  • High school or GED required, College Degree preferred
  • 2 - 4 year of relatable experience
  • Must be fluent in Rental Man
  • Fluent with On the Go use
  • Proficient in DOT Regulations and load securement guidelines
  • A valid driver's license with a clean driving record

Skills
  • Ability to drive and operate multiple types of vehicles and equipment
  • Ability to communicate with customers
  • Decision Making/Judgement
  • Initiative
  • Planning
  • Personal Organization
  • Adaptability/Flexibility
  • Teamwork

Req #: 69606
Pay Range: 28.85 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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