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Product Support Jobs in Delaware (NOW HIRING)

IT Resource Solutions

Product Specialist

New Castle, DE

$20 - $24/hr

Daily support to the Product Support team that will help to complete the customer experience cycle in a timely manner. Essential Functions Deliver technical service and support to our customers by ...

Conrep Inc.

Customer Support Specialist

Middletown, DE

$17 - $22.75/hr

Provide product and technical support to customers using the Conrep platform. * Assist users with ATS workflows, job postings, resume parsing, and candidate management. * Troubleshoot issues related ...

CAI

Operations Support Supervisor

Newark, DE · On-site

$70K - $75K/yr

Job Summary As the Operations Support Supervisor, you will lead a Medicaid team, ensuring efficient and effective operations across various roles, including product support and overall operational ...

Solenis LLC

Product Manager

Wilmington, DE · On-site

$107K - $157K/yr

Execute and support pricing strategy in alignment with Global Product Management * Partner with Supply Chain and Procurement to optimize profitability through cost management (making the right ...

Adaptix

Clinical Product Specialist - US

Wilmington, DE · On-site +1

Key Responsibilities Product Sales Support * Promote excellent relationships with customers to ensure product and market needs are well understood and providing support to the internal and external ...

ITW Avery Weigh-Tronix

Dillon Product Manager

DE · Remote

$80K - $121K/yr

The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges ...

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All JobsProduct Support JobsProduct Support Jobs in Delaware

Product Support information

See Delaware salary details

$5

$20

$33

How much do product support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for product support in Delaware is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
What are the most commonly searched types of Product Support jobs in Delaware? The most popular types of Product Support jobs in Delaware are:
What job categories do people searching Product Support jobs in Delaware look for? The top searched job categories for Product Support jobs in Delaware are:
Product Support jobs near you
Infographic showing various Product Support job openings in Delaware as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,272 per year, or $20.3 per hour.
Senior Product Support Coordinator

Senior Product Support Coordinator

Herc Rentals

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Herc Rentals rating

7.7

Company rating: 7.7 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

79th of 148 rated vehicle equipment hire

Job description

Job Title: Senior Product Support Coordinator
New Castle, DE, USA, 19720
Employment Status: Full-time
Posting Start Date: 6/11/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.
In this role you will learn to...
  • Take initiative and work autonomously
  • Manage a profit and loss statement
  • Effectively grow a diverse portfolio of customers
  • Manage a fleet inventory mix
  • Become a safety expert
  • Be an expert in the equipment rental industry
  • Be promoted and grow your career!

What you will do...
  • Proactively answer and resolve customer questions
  • Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
  • Optimize routing of drivers by being a DOT Regulations expert
  • Aid and support the other coordinators at the branch
  • Be a trusted partner to the territory sales representatives
  • Manage a portfolio of customers
  • Maximize revenue through superior customer service on all existing orders
  • Finalize sales for both inbound and outbound calls
  • Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
  • Generate, process, analyze and review the daily business reports
  • Support all team members
  • Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
  • Act as local expert on Optimus and pricing practices
  • Assist others with Salesforce.com
  • Continue to open accounts and prescreen customers using eApply

Requirements
  • High school or GED required, College Degree preferred
  • 2 - 4 year of relatable experience
  • Must be fluent in Rental Man
  • Fluent with On the Go use
  • Proficient in DOT Regulations and load securement guidelines
  • A valid driver's license with a clean driving record

Skills
  • Ability to drive and operate multiple types of vehicles and equipment
  • Ability to communicate with customers
  • Decision Making/Judgement
  • Initiative
  • Planning
  • Personal Organization
  • Adaptability/Flexibility
  • Teamwork

Req #: 69606
Pay Range: 28.85 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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