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Product Support Manager Jobs in Alberta (NOW HIRING)

NDAX Canada Inc.

Product Manager

Calgary, AB · On-site

Contribute to team success by supporting cross-functional initiatives. Must Haves: * Bachelor ... Proven ability to manage multiple products and prioritize effectively. * Scrum Master or Agile ...

Ndax Canada Inc.

Product Manager

Calgary, AB · On-site +1

Contribute to team success by supporting cross-functional initiatives. Must Haves: * Bachelor ... Proven ability to manage multiple products and prioritize effectively. * Scrum Master or Agile ...

ABB

Product Marketing Manager

Calgary, AB · Hybrid

You will also support the global Product Management in optimizing the low-voltage distribution ... portfolio (load centers/breakers/meter panels) with a preferred experience in industrial/OEMs and ...

Blackline Safety

Senior Product Manager

Calgary, AB · On-site

Proactively work with Customer Support, Customer Success, Product Marketing, and other teams to identify user focused improvements * Manage tradeoffs: spanning team's capacity for change, timing ...

Brandt

Branch Manager - Truck & Trailer

Nisku, AB · On-site

Reporting to the Division Manager, the successful candidate will be responsible for managing all ... Proven product support background and understanding of the departmental operations

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Alberta

Product Support Manager information

See Alberta salary details

$50.5K

$83K

$111K

How much do product support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for product support manager in Alberta is $82,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Alberta?

For Product Support Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Alberta look for?

The top searched job categories for Product Support Manager jobs in Alberta are:

What cities in Alberta are hiring for Product Support Manager jobs?

Cities in Alberta with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,984 per year, or $39.9 per hour.

Product Manager

NDAX Canada Inc.

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Key responsibilities

  • Define product vision and develop strategies for current and future product lines.

  • Collaborate with cross-functional teams to bring products to market and support product launches.

  • Analyze market research, assess competition, and prepare forecasts to inform product development and growth initiatives.

Job description

As one of Canada’s largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We are on a mission to empower more Canadians to unlock the full potential of digital finance. 

To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more. 

We are proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®

Position Overview
We are seeking a strategic and results-driven Product Manager to lead the development and growth of our product offerings. In this role, you will be responsible for defining product vision, conducting market research, and driving initiatives that align with customer needs and business objectives. You will collaborate closely with cross-functional teams including engineering, design, marketing, and sales to bring innovative products to market. The ideal candidate combines strong analytical skills with a deep understanding of market trends, user behavior, and product lifecycle management. Experience in fintech or technology-driven environments is highly preferred.

Requirements

Market Research & Analysis

    • Identify customer needs and market trends through research and data analysis.
    • Assess market competition and benchmark company products against competitors.
    • Provide insights for product marketing communication objectives.

Product Strategy & Development

    • Recommend scope and direction for current and future product lines.
    • Analyze proposed product requirements and development programs.
    • Prepare ROI analyses and establish timelines with engineering teams.

Go-to-Market & Growth

    • Collaborate with sales leadership to develop strategies for market share growth.
    • Create integrated plans with sales, marketing, and production for product launches.
    • Determine pricing strategies using market research and cost analysis.

Reporting & Forecasting

    • Prepare short-term and long-term product sales forecasts and reports.
    • Respond to management inquiries and provide actionable insights.

Continuous Improvement

    • Maintain professional and technical knowledge through workshops, publications, and networking.
    • Contribute to team success by supporting cross-functional initiatives.

Must Haves:

    • Bachelor’s degree in Business, Marketing, Computer Science, or related field.
    • 3+ years of experience in product management, preferably in fintech, SaaS, or technology.
    • Strong understanding of market research, competitive analysis, and product lifecycle.
    • Experience collaborating with engineering, design, and marketing teams.
    • Familiarity with Agile methodologies and sprint management.
    • Excellent analytical, problem-solving, and communication skills.

Preferred Qualifications:

    • Experience in cryptocurrency, blockchain, or financial technology.
    • Ability to translate business needs into technical requirements and user stories.
    • Knowledge of regulatory compliance in financial services.
    • Proven ability to manage multiple products and prioritize effectively.
    • Scrum Master or Agile certification is an asset.

Benefits

    • Competitive Compensation 
    • Extended Healthcare Plan (Medical, Disability, Dental & Vision) 
    • Life Insurance 
    • Paid Time Off 
    • Potential Equity or Stock Option Plan 
    • Training & Development Opportunities 
    • Bonus - Awards - Gifts 
    • Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading 
    • Modern offices with cutting-edge technology (or remote options for qualified candidates) 
    • Free bicycle parking and access to the building gym