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Product Support Manager Jobs in Calgary, AB (NOW HIRING)

Volvo Group

Service Network Support Manager

Calgary, AB · Hybrid

CA$100K - CA$130K/yr

... Support Manager to champion customer satisfaction and profitability across our expanding service ... productivity. * Strategic Partnership: Advise and collaborate with both internal and external ...

NCS Multistage LLC

Product Specialist

Calgary, AB · On-site

New Product support for Sales, Operations and Technical Services * Creating operational Risk & Contingency Matrices for new or modified product offerings * Prototype inventory management and managing ...

NCS Multistage LLC

Product Specialist

Calgary, AB · On-site

New Product support for Sales, Operations and Technical Services * Creating operational Risk & Contingency Matrices for new or modified product offerings * Prototype inventory management and managing ...

Mitacs

Product Manager

Calgary, AB · Remote

By enabling business academic collaboration and supporting the development of highly skilled talent ... Product Manager - (Contract until March 31, 2027) The Product Manager resides at the intersection ...

Mitacs

Product Manager

Calgary, AB · On-site +1

By enabling business academic collaboration and supporting the development of highly skilled talent ... Product Manager - (Contract until March 31, 2027) The Product Manager resides at the intersection ...

NDAX Canada Inc.

Product Manager

Calgary, AB · On-site

Contribute to team success by supporting cross-functional initiatives. Must Haves: * Bachelor ... Proven ability to manage multiple products and prioritize effectively. * Scrum Master or Agile ...

Ndax Canada Inc.

Product Manager

Calgary, AB · On-site +1

Contribute to team success by supporting cross-functional initiatives. Must Haves: * Bachelor ... Proven ability to manage multiple products and prioritize effectively. * Scrum Master or Agile ...

ABB

Product Marketing Manager

Calgary, AB · Hybrid

You will also support the global Product Management in optimizing the low-voltage distribution ... portfolio (load centers/breakers/meter panels) with a preferred experience in industrial/OEMs and ...

Blackline Safety

Senior Product Manager

Calgary, AB

Proactively work with Customer Support, Customer Success, Product Marketing, and other teams to identify user focused improvements * Manage tradeoffs: spanning team's capacity for change, timing ...

Fmc

Senior Product Registration Manager

Calgary, AB

From day one, you'll contribute to meaningful work that drives progress in agriculture, supported ... As part of the Product Registration Team at FMC, the Senior P roduct Registration Manager is ...

Geoforce

Senior Product Manager, Software

Calgary, AB · Remote

Fleet Management solutions were built around drivers and driver workflows. Field Asset Intelligence ... Collaborate with Product Marketing and Customer Success to support product launches, adoption, and ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Calgary, AB

Product Support Manager information

See Calgary, AB salary details

$50.5K

$83K

$111K

How much do product support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for product support manager in Calgary, AB is $82,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Calgary, AB?

For Product Support Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Calgary, AB look for?

The top searched job categories for Product Support Manager jobs in Calgary, AB are:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,984 per year, or $39.9 per hour.

Director of Product Support - Agriculture

Rocky View County, AB

Brandt
See more jobs at Brandtexternal

Full-time

Re-posted 14 days ago

Job description

The Director of Product Support – Agriculture (AG) provides leadership and direction for Brandt’s parts and service support functions.  Responsible for leading a team of Regional Customer Support Sales Managers and growing Agricultural parts and service sales. As a leader of our team for Product Support Sales, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and capable of leading a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the agricultural product support business.

Duties & Responsibilities

As a key player in the growth and development of the product support program, the Director of Product Support Sales will lead a team of Regional Customer Support Sales Managers (RCSSM) to develop and execute regional sales strategies and key objectives for their regions. This position will ensure our RCSSMs are held accountable for product support sales growth and customer engagement. 

Sales Process

  • Own overall Strategy and Annual Business plans with objectives to achieve sales and margin growth.
  • Manage Sales Processes such as Call reporting, CRM, and target setting.
  • Establish key KPI’s for CSA’s and measure on a regular basis.
  • Analyze and implement proper coverage for the region.
  • Engage and support in large Fleet accounts.
  • Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches.
  • Support in development of overall Parts and Service Sales strategy.
  • Monitor CSA incentive program to ensure it is effective.
  • Implement comprehensive succession plan for RCSSMs and CSAs.
  • Identify and implement Best Practices across the Regions.
  • Market Intelligence on competition, customers, and segment trends.
  • Analyze sales and margin data to identify opportunities.

 #LI-onsite


Required Skills
  • 10+ years of experience in a Sales, Marketing, or Industry
  • Strong Leadership skills
  • A drive to expand knowledgebase to fully understand corporate objectives.
  • Excellent communication, presentation, and interpersonal skills
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously.
  • Strong collaboration and relationship building skills to drive results through motivating and influencing.
  • Sales management and the ability to drive the sales process from inception to close.
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers.
  • Ability to recruit, train, and motivate a team to pursue and grow the business.
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win.”
  • Ability to travel as needed.  2 weeks per month, including extended trips to Australia and New Zealand

Required Experience

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