Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer or Calgary location. This position plays a critical role in strengthening Brandt's dealer service capabilities ...
Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer or Calgary location. This position plays a critical role in strengthening Brandt's dealer service capabilities ...
As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and ...
As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and ...
Must have good time management, administration, and organizational skills and attention to detail ... product story, garner buyin, provide insights and to support decisionmaking. * Must have good ...
Must have good time management, administration, and organizational skills and attention to detail ... product story, garner buyin, provide insights and to support decisionmaking. * Must have good ...
Manage product support business activities for assigned mining accounts. * Build and maintain strong customer relationships. * Develop parts and component forecasts using customer and Finning data.
Manage product support business activities for assigned mining accounts. * Build and maintain strong customer relationships. * Develop parts and component forecasts using customer and Finning data.
Product Support Sales Representative
Calgary, AB · On-site
CA$48K/yr
In this role, you'll be the go-to expert for product support, building trusted customer ... Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager.
Product Support Sales Representative
Calgary, AB · On-site
CA$48K/yr
In this role, you'll be the go-to expert for product support, building trusted customer ... Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager.
Seller Support Manager
Edmonton, AB · Hybrid
CA$83K - CA$130K/yr
... products and value-added solutions delivered through innovative technology and deep customer ... The Manager is also responsible for processes to safeguard compliance with company policies ...
Seller Support Manager
Edmonton, AB · Hybrid
CA$83K - CA$130K/yr
... products and value-added solutions delivered through innovative technology and deep customer ... The Manager is also responsible for processes to safeguard compliance with company policies ...
Responsible for leading a team of Regional Customer Support Sales Managers and growing Agricultural parts and service sales. As a leader of our team for Product Support Sales, the successful ...
Responsible for leading a team of Regional Customer Support Sales Managers and growing Agricultural parts and service sales. As a leader of our team for Product Support Sales, the successful ...
P OSITION BACKGROUND The Project Coordinator - Product Supportprovides essential project support to ... This role also involves managing client requests,balancing both internal and external ...
P OSITION BACKGROUND The Project Coordinator - Product Supportprovides essential project support to ... This role also involves managing client requests,balancing both internal and external ...
Service Network Support Manager
Calgary, AB · Hybrid
CA$100K - CA$130K/yr
... Support Manager to champion customer satisfaction and profitability across our expanding service ... productivity. * Strategic Partnership: Advise and collaborate with both internal and external ...
Service Network Support Manager
Calgary, AB · Hybrid
CA$100K - CA$130K/yr
... Support Manager to champion customer satisfaction and profitability across our expanding service ... productivity. * Strategic Partnership: Advise and collaborate with both internal and external ...
Manager, Mining Sales Support
Acheson, AB · Hybrid
CA$125K - CA$140K/yr
At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling ... in our product offerings and customer service.A few of the many benefits of working with SMS ...
Manager, Mining Sales Support
Acheson, AB · Hybrid
CA$125K - CA$140K/yr
At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling ... in our product offerings and customer service.A few of the many benefits of working with SMS ...
Product Specialist
Calgary, AB · On-site
New Product support for Sales, Operations and Technical Services * Creating operational Risk & Contingency Matrices for new or modified product offerings * Prototype inventory management and managing ...
Quick apply
Product Specialist
Calgary, AB · On-site
New Product support for Sales, Operations and Technical Services * Creating operational Risk & Contingency Matrices for new or modified product offerings * Prototype inventory management and managing ...
This position is responsible for the management of parts operations, product support and personnel to maximize returns on investment through optimizing Parts Department processes. Duties ...
This position is responsible for the management of parts operations, product support and personnel to maximize returns on investment through optimizing Parts Department processes. Duties ...
Product Specialist
Calgary, AB · On-site
New Product support for Sales, Operations and Technical Services * Creating operational Risk & Contingency Matrices for new or modified product offerings * Prototype inventory management and managing ...
Quick apply
Product Specialist
Calgary, AB · On-site
New Product support for Sales, Operations and Technical Services * Creating operational Risk & Contingency Matrices for new or modified product offerings * Prototype inventory management and managing ...
This role also involves coordinating escalations, managing shift schedules, and implementing ... Stay current on new technologies, industry trends, and company products to provide accurate and up ...
This role also involves coordinating escalations, managing shift schedules, and implementing ... Stay current on new technologies, industry trends, and company products to provide accurate and up ...
Technical Support Supervisor
Calgary, AB · On-site
This role also involves coordinating escalations, managing shift schedules, and implementing ... Stay current on new technologies, industry trends, and company products to provide accurate and up ...
Quick apply
Technical Support Supervisor
Calgary, AB · On-site
This role also involves coordinating escalations, managing shift schedules, and implementing ... Stay current on new technologies, industry trends, and company products to provide accurate and up ...
Technical Support Supervisor
Calgary, AB · On-site
This role also involves coordinating escalations, managing shift schedules, and implementing ... Stay current on new technologies, industry trends, and company products to provide accurate and up ...
Quick apply
Technical Support Supervisor
Calgary, AB · On-site
This role also involves coordinating escalations, managing shift schedules, and implementing ... Stay current on new technologies, industry trends, and company products to provide accurate and up ...
Reporting to the Precast Sales Manager, you will work closely with internal teams to support ... Collaborate with production, engineering, detailing, and other internal teams to ensure projects ...
Reporting to the Precast Sales Manager, you will work closely with internal teams to support ... Collaborate with production, engineering, detailing, and other internal teams to ensure projects ...
... the sales and production process by managing project intake, preparing accurate estimates ... Support: Help Build and maintain strong relationships with: Residential builders (custom ...
... the sales and production process by managing project intake, preparing accurate estimates ... Support: Help Build and maintain strong relationships with: Residential builders (custom ...
CA$55K - CA$65K/yr
... supporting ... the sales and production process by managing project intake, preparing accurate estimates ...
CA$55K - CA$65K/yr
... supporting ... the sales and production process by managing project intake, preparing accurate estimates ...
Product Manager
Calgary, AB · On-site +1
By enabling business academic collaboration and supporting the development of highly skilled talent ... Product Manager - (Contract until March 31, 2027) The Product Manager resides at the intersection ...
Product Manager
Calgary, AB · On-site +1
By enabling business academic collaboration and supporting the development of highly skilled talent ... Product Manager - (Contract until March 31, 2027) The Product Manager resides at the intersection ...
Product Support Manager information
See Alberta salary details
$50.5K - $56K
4% of jobs
$56K - $61.5K
6% of jobs
$61.5K - $67K
12% of jobs
$68.3K is the 25th percentile. Wages below this are outliers.
$67K - $72.5K
12% of jobs
$72.5K - $78K
9% of jobs
The median wage is $82.8K / yr.
$78K - $83.5K
9% of jobs
$83.5K - $89K
7% of jobs
$89K - $94.5K
12% of jobs
$96.2K is the 75th percentile. Wages above this are outliers.
$94.5K - $100K
16% of jobs
$100K - $105.5K
7% of jobs
$105.5K - $111K
6% of jobs
$50.5K
$83K
$111K
How much do product support manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for product support manager in Alberta is $82,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $97,500.00 per year, depending on experience, location, and employer.
How does a product support manager typically collaborate with other departments to resolve customer issues?
Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.
Is product support a stressful job?
Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.
What is a product support manager?
A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.
What is the difference between Product Support Manager vs Customer Service Manager?
| Aspect | Product Support Manager | Customer Service Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Engineering, or related field; technical knowledge often preferred | Bachelor's degree in Business, Communications, or related field |
| Work Environment | Technical support teams, product-focused departments | Customer service centers, call centers, client-facing teams |
| Employer & Industry Usage | Tech companies, software firms, hardware manufacturers | Retail, telecom, service industries |
| Common Search & Comparison Intent | Understanding technical support roles, product-related problem solving | Customer interaction, service quality management |
The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.
What is a typical product support manager salary?
A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.
What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?
To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Alberta? For Product Support Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Alberta look for? The top searched job categories for Product Support Manager jobs in Alberta are:
What cities in Alberta are hiring for Product Support Manager jobs? Cities in Alberta with the most Product Support Manager job openings:
Job description
Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer or Calgary location.
This position plays a critical role in strengthening Brandt’s dealer service capabilities by working closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup. Acting as a key liaison between dealers, customers, and internal teams, this role gathers field insights, reports technical issues, and drives continuous product and service improvements to enhance customer satisfaction.
Duties and Responsibilities
- Promote Parts Booking programs and work with dealer to grow parts sales.
- Maintain strong relationships with the Service and Parts personnel at the dealership.
- Work with Dealers to resolve service issues that may arise on Brandt products.
- Assist in administering company product warranty/Product Improvement Program (PIP).
- Responsible to gather and document failure data (i.e. equipment size, configuration, type and mode of failure) on recurring failures where there is not a known resolution.
- Travel with a dealer representative to the field to:
- Gather further information in a timely manner.
- Confirm alignment, configuration and proper set up.
- Take measurements, gather environmental data, and observe operating methods.
- Instruct dealer tech on minor adjustments or installations as required based off Engineering approved modifications.
- Make follow up calls.
- Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time.
- Make recommendations and work with Platform leads and Quality/Operations on resolution.
- Continue to investigate field issues until resolution is found.
- Monitor customer/dealer satisfaction upon resolution.
- In major failures, lead and coordinate the repair efforts with the Dealer, TM and any necessary internal departments using all necessary resources available.
- Travel requirement up to 70% on an as needed basis.
- Contribute to and implement the Customer Support Strategy in coordination with the TM for each dealer.
- Assist the Service team in the development of training materials.
- Provide dealer service and warranty training.
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Required Skills
- Strong leadership skills
- Strong planning, organizational, and time management skills
- Strong problem-solving skills
- Strong communication skills, both written and oral
- Ability to think analytically
- Possess a high level of customer focus
- Possess a valid Driver’s License
Required Experience
- Mechanical Technologist or similar education/experience
- Farm background or experience with agriculture equipment is an asset