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Product Manager Customer Experience Jobs in Riverside, CA

The Walt Disney Company

Sr Product Mgr

Anaheim, CA · On-site

$148K - $199K/yr

Minimum 5 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business, and user experience ...

Stord

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships, ensuring seamless service delivery, and driving business growth. You will act as the primary ...

auction

Senior Product Manager

Irvine, CA · On-site

$135K - $179K/yr

Senior Product Manager Why Join Us? This is a high-impact role with strong executive visibility ... Familiarity with cross-channel customer experience (email, SMS, push, etc.

Veritone

Product Manager

Irvine, CA · On-site

$150K - $175K/yr

... customer needs into scalable, data-driven products that enhance user experience and strengthen the ... Manage Roadmaps & Backlogs: Maintain regular backlog grooming and prioritization to ensure on-time ...

Stord

Customer Experience Manager II

Irvine, CA

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships, ensuring seamless service delivery, and driving business growth. You will act as the primary ...

GroupeSEB

PRODUCT MANAGER

Irvine, CA · Hybrid

Build knowledge of Customer activities through customer field visits, field observation, market ... Product management experience within commercial foodservice equipment, beverage equipment ...

New

Stord-Warehous

Customer Experience Manager II

Irvine, CA · On-site

$90 - $120/hr

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships, ensuring seamless service delivery, and driving business growth. You will act as the primary ...

The Consensus

Customer Experience Manager II

Irvine, CA · On-site

$85 - $125/hr

## Customer Experience Manager IIApplylocations: SNA1 - Irvine, CAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102739Stord is The Consumer Experience Company, powering seamless ...

Groupe SEB

PRODUCT MANAGER

Irvine, CA · On-site

$100 - $120/hr

Build knowledge of Customer activities through customer field visits, field observation, market ... Product management experience within commercial foodservice equipment, beverage equipment ...

New

Henry Schein

Product Manager

Placentia, CA · On-site

$87K - $119K/yr

Provide new ideas and concepts that contribute to enhanced customer experience, expand product ... Must be proficient in project management knowledge & skills * Must be proficient in Microsoft ...

Veritone, Inc.

Product Manager

Irvine, CA · On-site

$150 - $175/hr

... customer needs into scalable, data-driven products that enhance user experience and strengthen the ... Manage Roadmaps & Backlogs:** Maintain regular backlog grooming and prioritization to ensure on ...

Veritone

Product Manager

Irvine, CA

$150K - $175K/yr

... customer needs into scalable, data-driven products that enhance user experience and strengthen the ... Manage Roadmaps & Backlogs: Maintain regular backlog grooming and prioritization to ensure on-time ...

GROUPE SEB

PRODUCT MANAGER

Irvine, CA · On-site

Build knowledge of Customer activities through customer field visits, field observation, market ... Product management experience within commercial foodservice equipment, beverage equipment ...

New

Stord, Inc.

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships, ensuring seamless service delivery, and driving business growth. You will act as the primary ...

Hampton Products

Sr. Product Manager

Foothill Ranch, CA · On-site

$110K - $140K/yr

... management experience in the marketing domain, preferably in a B2B environment. * Proven track record of launching and scaling successful products and features that deliver customer and business ...

Henry Schein, Inc.

Product Manager

Placentia, CA · On-site

$87K - $119K/yr

Provide new ideas and concepts that contribute to enhanced customer experience, expand product ... Must be proficient in project management knowledge & skills * Must be proficient in Microsoft ...

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Showing results 41-60

All JobsProduct Customer Experience JobsProduct Manager Customer Experience JobsProduct Manager Customer Experience Jobs in Riverside, CA

Product Manager Customer Experience information

See Riverside, CA salary details

$53.7K

$166.3K

$205.5K

How much do product manager customer experience jobs pay per year?

As of Sep 6, 2026, the average yearly pay for product manager customer experience in Riverside, CA is $166,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $147,100.00 and $205,500.00 per year, depending on experience, location, and employer.

What is a product manager customer experience?

A Product Manager Customer Experience is responsible for overseeing and improving the way customers interact with a company's products or services. They focus on understanding customer needs, gathering feedback, and collaborating with various teams to enhance the overall user journey. Their goal is to ensure that customers have a positive, seamless experience, which helps drive customer satisfaction and loyalty. Product Managers in this role often use data and customer insights to inform product development and prioritize features that will have the greatest impact on the customer experience.

How does a product manager customer experience typically collaborate with cross-functional teams to enhance the customer journey?

A Product Manager for Customer Experience regularly works with cross-functional teams—including design, engineering, marketing, and customer support—to map out and improve each stage of the customer journey. This collaboration often involves facilitating workshops, gathering user feedback, and aligning stakeholders on customer-centric goals. By bridging communication between departments, the Product Manager ensures that improvements are both technically feasible and aligned with business objectives, making the customer experience seamless and consistent.

What are the key skills and qualifications needed to thrive as a product manager customer experience?

To thrive as a Product Manager Customer Experience, you need expertise in product development, customer journey mapping, and strong analytical abilities, often supported by a degree in business, marketing, or a related field. Familiarity with tools like Jira, A/B testing platforms, customer feedback systems, and certifications such as Agile or Scrum are highly valuable. Exceptional communication, empathy, and stakeholder management skills help you align teams and deeply understand customer needs. These abilities ensure you can design and deliver products that drive customer satisfaction and business growth.

What is the difference between Product Manager Customer Experience vs Product Manager User Experience?

AspectProduct Manager Customer ExperienceProduct Manager User Experience
Required CredentialsBachelor's in Business, Marketing, or related field; experience in customer service or CX rolesBachelor's in Design, Psychology, or related field; experience in UX/UI design or research
Work EnvironmentCollaborates with marketing, customer support, and sales teams to improve overall customer satisfactionWorks closely with design, engineering, and research teams to optimize user interactions
Employer & Industry UsageCommon in retail, SaaS, and service industries focusing on customer retentionPrevalent in tech, software, and digital product companies emphasizing usability

While both roles focus on improving the product experience, the Product Manager Customer Experience centers on overall customer satisfaction and loyalty, often involving customer feedback and service strategies. In contrast, the Product Manager User Experience concentrates on the usability and design of the product itself, ensuring intuitive and effective user interactions.

What are popular job titles related to Product Manager Customer Experience jobs in Riverside, CA?

For Product Manager Customer Experience jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Product Manager Customer Experience jobs in Riverside, CA look for?

The top searched job categories for Product Manager Customer Experience jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Product Manager Customer Experience jobs?

Cities near Riverside, CA with the most Product Manager Customer Experience job openings:

Product Manager Customer Experience jobs near you

Sr Product Mgr

The Walt Disney Company

Anaheim, CA • On-site

$148K - $199K/yr

Full-time

Posted 10 days ago

Walt Disney Company rating

7.6

Company rating: 7.6 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

5th of 52 rated entertainment

Job description

Job Posting Title:

Sr Product Mgr

Req ID:

10156695

Job Description:

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

The Sr Product Manager will be a key member of the Digital & Technology team, responsible for managing the strategic direction of technology and digital programs for Disney Cruise Line's Onboard Guest Fulfillment Systems. This role involves collaborating with leadership toestablishstrategies across the latest technologies, working with multiple products, teams, and interdisciplinary leaders to bring strategies to market that support business opportunities and enhance the Guest experience. The Sr Product Manager will develop business and product strategies and implement tactics that create business opportunities that align with the digital and technology roadmap themes for Disney Cruise Line.

What You'll Do:

As a Sr Product Manager, you will be a subject matter expert who may serve as a teamleadto others,solvingcomplex problems andidentifyinginnovative solutions.

  • Gathering requirements for all aspects of a project, collaborating with all impacted teams including creative andtechnology foragreement.

  • Driving implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority.

  • Documenting features by translating product concepts into user stories, epics, and otherappropriate productdeliverables.

  • Serving as the primary representative for product management in all daily activities related to the roll-out of a product/enhancement.

  • Supporting defect triage activities by working with technical, creative, and production teams toidentifycausethrough resolution.

  • Communicating with partners of multiple levels across Digital & Technology and the broader Disney organization through several mediums.

  • Assistingin creating and implementing a strategy to create a Product-Centric team for Cast and Crew facing applications.

Required Qualifications:

  • Minimum 5 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business, and user experience teams.

  • Ability to use hard data to form assumptions and develop business cases.

  • Experience presenting out on Product performance and success of programs.

  • Ability to think strategically and guide ideas into action with a willingness to take personal initiative.

  • Experience collaborating with and achieving results through partnerships with others and the capability to interact within all leadership levels.

  • Experienceidentifyingtechnical, user, and business issues in an organization.

  • Experience with Agile software developmentmethodology.

Preferred Qualifications& Skills:

  • Certified Scrum Product Owner.

  • Experience with data, data science, analytics, and business intelligence.

  • Master's degree in a related field.

Required Education:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, Business Management, Engineering, or comparable field of study, and/or equivalent work experience

The hiring range for this position in Florida is $135,200.00-$181,200.00 per year, in California is $141,900 - $190,300 per year, and in Seattle is $148,700 - $199,400 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

DX Technology

Job Posting Primary Business:

Emerging Tech & Data

Primary Job Posting Category:

Product Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Orlando, FL, USA

Alternate City, State, Region, Postal Code:

USA - CA - 1200 Grand Central Ave, USA - CA - Disneyland Service - Bldg 700 Complex, USA - WA - 925 4th Ave

Date Posted:

2026-08-26

What Walt Disney Company employees say

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Walt Disney logo

About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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