At our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. We're seeking a curious and driven Product Operations Analyst to help us operationalize our intelligent product features, ensuring they deliver value and efficiency to our users. This is a fantastic opportunity to grow your career at the intersection of product, data, and user experience.
Who You Are:
- An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations.
- A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle.
- Curious about AI: You don't need to be an expert, but you're an enthusiast who is interested in learning about the latest AI technologies and tools and their potential to improve user experiences.
- Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis.
- A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.
- Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to learn is most important.
- Collaborative & Hands-On: You are a team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.
What You'll Do:
- Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
- Contribute to Product Development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.
- Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
- Champion the User Experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.
- Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.
Nice To Have:
- Familiarity with Automation Tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus.
- Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
- Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
- Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).
For IL based applicants:
- The base salary for this position is $80,000 - $100,000
- This position is eligible for equity in the form of stock options
- This position is eligible for Instawork benefits, including:
- A variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
A variety of factors are considered when determining someone's compensation including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.