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Process Support Specialist Jobs (NOW HIRING)

Apex Systems

Support Specialist

Montgomery, AL

$20 - $30/hr

Customer Support Specialist A position is available for a Customer Support Specialist. This role ... and reconciliation processes. * Support front-line staff in managing and resolving customer ...

PlayOn

Support Specialist

Chamblee, GA

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

PlayOn

Support Specialist

Chamblee, GA

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

PlayOn

Support Specialist

Chamblee, GA · On-site

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

trimarkusa

Customer & Sales Support Specialist

Cleveland, OH · Hybrid

$21.75 - $29.50/hr

The Customer & Sales Support Specialist reports to the Customer & Sales Support Supervisor ... Research and process credits, returns, and price adjustments. * Proactively engage in "up-selling ...

trimarkusa

Customer & Sales Support Specialist

Cleveland, OH · Hybrid

$21.75 - $29.50/hr

The Customer & Sales Support Specialist reports to the Customer & Sales Support Supervisor ... Research and process credits, returns, and price adjustments. * Proactively engage in "up-selling ...

Potawatomi Federal Solutions, LLC

GFEBS Functional Support Specialist Location:Remote with some travel (less than 25%) FLSA ... Deliver hands-on Spending Chain and reimbursable process support, including Purchase Requests (PR) ...

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How much do process support specialist jobs pay per hour?

As of May 30, 2026, the average hourly pay for process support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Support Specialist, and why are they important?

To thrive as a Process Support Specialist, you need strong analytical abilities, process documentation skills, and a background in business administration or a related field. Familiarity with workflow management tools, ERP systems, and process mapping software is typically required, and certifications like Six Sigma can be advantageous. Excellent communication, problem-solving skills, and attention to detail help you effectively support and improve business processes. These competencies ensure streamlined operations, minimize errors, and enhance overall organizational efficiency.

How does a Process Support Specialist typically contribute to process improvement initiatives within a company?

As a Process Support Specialist, you play a crucial role in identifying inefficiencies and recommending improvements by analyzing current workflows and collaborating with cross-functional teams. You may assist in documenting procedures, tracking performance metrics, and implementing new solutions to enhance productivity. Regular interaction with departments such as operations, quality assurance, and IT helps ensure that improvements align with both business goals and compliance standards. This role often provides opportunities to develop project management skills and gain exposure to continuous improvement methodologies like Lean or Six Sigma.

What are Process Support Specialists?

Process Support Specialists are professionals who provide assistance in managing, optimizing, and troubleshooting business processes within an organization. They ensure that workflows run smoothly by identifying bottlenecks, documenting procedures, and supporting different teams with process-related issues. Their role often involves coordinating between departments, implementing process improvements, and maintaining compliance with company standards. This position is critical for organizations aiming to increase efficiency and maintain high-quality operations.

What is the difference between Process Support Specialist vs Process Analyst?

AspectProcess Support SpecialistProcess Analyst
CredentialsTypically requires a high school diploma or associate degree; certifications like Lean or Six Sigma are commonOften requires a bachelor's degree in business, operations, or related fields; certifications like Lean or Six Sigma are also common
Work EnvironmentSupports daily operations, troubleshooting, and process documentation within teamsAnalyzes, evaluates, and improves processes, often working on projects and data analysis
Employer & Industry UsageUsed across manufacturing, healthcare, and corporate sectors to support operational functionsCommon in consulting, finance, and large organizations focusing on process optimization

The main difference is that Process Support Specialists focus on supporting and maintaining existing processes, troubleshooting issues, and assisting teams, while Process Analysts analyze and improve processes through data evaluation and project work. Both roles require similar certifications but differ in scope and responsibilities.

More about Process Support Specialist jobs
What job categories do people searching Process Support Specialist jobs look for? The top searched job categories for Process Support Specialist jobs are:
Process Support Specialist jobs near you
Infographic showing various Process Support Specialist job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Support Specialist

Support Specialist

Apex Systems

Montgomery, AL

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Customer Support Specialist

A position is available for a Customer Support Specialist. This role supports the Customer Accounting and Customer Service operations within a business office environment. The individual will also provide assistance to the Call Center team as needed to ensure efficient and effective customer service delivery.

Key Responsibilities

  • Maintain a safe, professional, and customer-focused work environment.
  • Provide support to front-line customer service representatives.
  • Assist with daily cash handling, balancing, and reconciliation processes.
  • Support front-line staff in managing and resolving customer inquiries and complaints.
  • Assist with kiosk operations and payment transactions.
  • Provide backup support to the Call Center as needed.

Required Qualifications

Education: A high school diploma or equivalent is required.

Experience: A minimum of three years of customer service experience is required.

Technical Skills: Proficiency in Microsoft Outlook, Word, and Excel is required, along with strong typing and data entry skills.

Preferred Qualifications

  • Fluency in Spanish is highly preferred.
  • Bilingual candidates are encouraged to apply.

Knowledge, Skills, and Abilities

  • Strong customer focus and interpersonal communication skills.
  • Proven accuracy and accountability in cash handling.
  • Solid computer literacy and the ability to learn new systems.
  • Effective verbal and written communication skills.

Behavioral Competencies

  • Demonstrated ability to build and maintain effective working relationships.
  • Positive, team-oriented attitude with a focus on customer satisfaction.
  • Strong problem-solving skills and the initiative to take appropriate action.
  • Availability is required between 8:00 a.m. and 5:00 p.m.

Compensation & Benefits

The pay rate for this position is between $20.00 and $30.00 per hour. A range of supplemental benefits is offered, including medical, dental, vision, life, and disability insurance plans. An Employee Stock Purchase Program (ESPP) and a 401K program are also available. Additional resources include a Health Savings Account (HSA), an Employee Assistance Program (EAP), and a corporate discount savings program. Professional development opportunities include access to an on-demand training program, certification preparation, and other resources.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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