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Process Support Specialist Jobs (NOW HIRING)

PlayOn

Support Specialist

Chamblee, GA

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

PlayOn

Support Specialist

Chamblee, GA

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

PlayOn

Support Specialist

Chamblee, GA · On-site

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

PlayOn

Support Specialist

Chamblee, GA · On-site

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events ... Follow established processes, support standards, and documentation requirements. * Collaborate with ...

Rasmussen University

Support Specialist

Mokena, IL · On-site

Support Specialist Rasmussen University Mokena, IL The Support Specialist works in a team ... To include, but not limited to; background check process, immunizations, NCLEX scores, drug ...

Potawatomi Federal Solutions, LLC

GFEBS Functional Support Specialist Location:Remote with some travel (less than 25%) FLSA ... Deliver hands-on Spending Chain and reimbursable process support, including Purchase Requests (PR) ...

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Process Support Specialist information

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How much do process support specialist jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for process support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Process Support Specialist vs Process Analyst?

AspectProcess Support SpecialistProcess Analyst
CredentialsTypically requires a high school diploma or associate degree; certifications like Lean or Six Sigma are commonOften requires a bachelor's degree in business, operations, or related fields; certifications like Lean or Six Sigma are also common
Work EnvironmentSupports daily operations, troubleshooting, and process documentation within teamsAnalyzes, evaluates, and improves processes, often working on projects and data analysis
Employer & Industry UsageUsed across manufacturing, healthcare, and corporate sectors to support operational functionsCommon in consulting, finance, and large organizations focusing on process optimization

The main difference is that Process Support Specialists focus on supporting and maintaining existing processes, troubleshooting issues, and assisting teams, while Process Analysts analyze and improve processes through data evaluation and project work. Both roles require similar certifications but differ in scope and responsibilities.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), IT Director, and Cloud Architect tend to be among the highest paid, often earning six-figure salaries or more. These positions typically require extensive experience, advanced certifications, and strong leadership skills, with salaries varying based on industry and location.

How does a Process Support Specialist typically contribute to process improvement initiatives within a company?

As a Process Support Specialist, you play a crucial role in identifying inefficiencies and recommending improvements by analyzing current workflows and collaborating with cross-functional teams. You may assist in documenting procedures, tracking performance metrics, and implementing new solutions to enhance productivity. Regular interaction with departments such as operations, quality assurance, and IT helps ensure that improvements align with both business goals and compliance standards. This role often provides opportunities to develop project management skills and gain exposure to continuous improvement methodologies like Lean or Six Sigma.

What job makes $10,000 a month without a degree?

A Process Support Specialist can potentially earn $10,000 a month through experience, specialized skills, and working in high-demand industries such as manufacturing or logistics. Typically, these roles require strong problem-solving abilities, familiarity with process improvement tools like Lean or Six Sigma, and on-the-job training rather than formal degrees.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical professionals like surgeons, certain executive roles, or skilled trades such as commercial pilots or project managers with extensive experience. These positions often require advanced skills, certifications, or significant expertise, and may involve freelance, contract, or project-based work environments.

What does a support specialist do?

A support specialist assists users or customers by resolving technical issues, providing product or service guidance, and ensuring customer satisfaction. They often troubleshoot problems, communicate solutions clearly, and may use tools like ticketing systems or knowledge bases. Strong communication skills and technical knowledge are essential for success in this role.

What are Process Support Specialists?

Process Support Specialists are professionals who provide assistance in managing, optimizing, and troubleshooting business processes within an organization. They ensure that workflows run smoothly by identifying bottlenecks, documenting procedures, and supporting different teams with process-related issues. Their role often involves coordinating between departments, implementing process improvements, and maintaining compliance with company standards. This position is critical for organizations aiming to increase efficiency and maintain high-quality operations.

What are the key skills and qualifications needed to thrive as a Process Support Specialist, and why are they important?

To thrive as a Process Support Specialist, you need strong analytical abilities, process documentation skills, and a background in business administration or a related field. Familiarity with workflow management tools, ERP systems, and process mapping software is typically required, and certifications like Six Sigma can be advantageous. Excellent communication, problem-solving skills, and attention to detail help you effectively support and improve business processes. These competencies ensure streamlined operations, minimize errors, and enhance overall organizational efficiency.
More about Process Support Specialist jobs
What job categories do people searching Process Support Specialist jobs look for? The top searched job categories for Process Support Specialist jobs are:
Process Support Specialist jobs near you
Infographic showing various Process Support Specialist job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Support Specialist

PlayOn

Chamblee, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. This role will be supporting our late shift from 3pm-12am, but all Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. 
This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process. 
While the role involves supporting streaming-related products, the technical aspects are straightforward and can be taught. Success in this role comes from strong customer service skills, attention to detail, and the ability to manage multiple cases while providing clear, professional support. 
 
The Outcomes You'll Deliver:
   Customers receive timely, clear, and helpful support that resolves their issues efficiently. 
   Cases are documented accurately and consistently within the CRM system. 
   Support queues remain healthy and manageable during both normal and peak support periods. 
   Schools and fans experience reliable streams and positive interactions with the support team.   
   The Support Specialist contributes to identifying recurring issues and improving overall service quality. 
In this role, you can expect to
  • Provide case-based support to schools and fans using our streaming platform. 
  • Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed. 
  • Communicate clearly and professionally with customers to understand issues and guide them toward resolution. 
  • Document troubleshooting steps, outcomes, and relevant details within the CRM system. 
  • Flex between supporting schools, fans, and proactive quality initiatives depending on case volume and operational needs. 
  • Identify patterns or recurring issues and escalate when necessary to improve overall platform quality. 
  • Maintain productivity and responsiveness in a queue-based support environment. 
  • Follow established processes, support standards, and documentation requirements. 
  • Collaborate with internal teams when additional assistance or escalation is needed to resolve customer issues. 
  • Contribute to initiatives aimed at improving stream quality and overall customer experience. 
To thrive in this role, you have
  • 1-3 years of experience in customer support, help desk, call center, or operations support roles (preferred but not required). 
  • Strong customer service mindset with a passion for helping others solve problems. 
  • Comfortable using computers and learning new systems such as CRM or case management tools. 
  • Excellent written communication skills and the ability to explain solutions clearly to customers. 
  • Strong attention to detail when documenting cases and customer interactions. 
  • Ability to stay organized and manage multiple cases in a queue-based environment. 
  • Flexible and adaptable in a fast-paced support setting where priorities may shift throughout the day. 
How You Play
  • Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.    
  • Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.  
  • Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.   
  • Fairness over Popularity- You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.   

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics - the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You'll Love Working at PlayOn
 
Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 
 
This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 
 
Our culture is built on accountability, collaboration, growth, and fairness. We don't just show up-we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every day-because we know that's how we win as a team. 
 
 
The Benefits We Offer 
 
Multiple medical insurance plans to choose from 
Dental, vision life and disability insurance 
Employee Emergency Fund  
Company equity (stock options) 
Open PTO policy  
401K plan with company match 
Hybrid/flexible work environment 
 
Note: Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate.  
 
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