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Process Support Engineer Jobs in Illinois (NOW HIRING)

AHEAD

Desktop Support Engineer

Libertyville, IL

$65K - $75K/yr

... user support incidents for endpoint hardware and software, fulfilling standard IT-related ... Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of ...

J.P. Morgan

Technology Support Engineer

Chicago, IL

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the ... Additional details about total compensation and benefits will be provided during the hiring process.

Archer Daniels Midland

Ethanol Support Engineer - Decatur, IL ADM Research & Development This is an exempt level position ... This role will drive process improvements, troubleshoot complex challenges, and guide cross ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels ... processes and equipment • Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word ...

Intellectt INC

IT Support Engineer

Peoria, IL · On-site

... IT Support Engineer Location: Peoria, IL Duration: Long Term Salary: $50,000k - $55,000k/annum ... processes. This role involves procurement, deployment, maintenance, reporting, compliance, and ...

Archer Daniels Midland

This role will drive process improvements, troubleshoot complex challenges, and guide cross ... Create, evaluate and support deployment of new technologies and process optimizations at ethanol ...

ADM

Ethanol Support Engineer - Decatur, IL

Decatur, IL · On-site

$90K - $144K/yr

Ethanol Support Engineer - Decatur, ILADM Research & DevelopmentThis is an exempt level position ... This role will drive process improvements, troubleshoot complex challenges, and guide cross ...

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of ... Provide troubleshooting and technical support for Windows and macOS laptops * Provide ...

CB&I

Construction Support Engineer

Plainfield, IL · On-site

$85K - $106K/yr

Overview The Construction Support Engineer is responsible for performing or checking designs and ... Please discuss any compensation-related questions with your recruiter during the interview process.

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Process and Procedures). * Installing and configuring new technology to be used by the company ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Process and Procedures). * Installing and configuring new technology to be used by the company ...

AHEAD

Desktop Support Engineer

Libertyville, IL

$65K - $75K/yr

Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of ... Provide troubleshooting and technical support for Windows and macOS laptops * Provide ...

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Process Support Engineer information

What does a Process Support Engineer do?

A Process Support Engineer is responsible for ensuring that manufacturing or production processes run smoothly and efficiently. They analyze existing workflows, troubleshoot technical issues, and implement improvements to optimize productivity and quality. These engineers often collaborate with other departments to develop solutions for process-related problems and may also help train staff on new procedures or equipment. Their goal is to minimize downtime, reduce costs, and maintain high safety and quality standards in the production environment.

What is the difference between Process Support Engineer vs Manufacturing Engineer?

AspectProcess Support EngineerManufacturing Engineer
CredentialsBachelor's in Engineering, certifications like Six SigmaBachelor's in Mechanical, Industrial, or Manufacturing Engineering
Work EnvironmentProduction floors, technical support, troubleshootingDesign, planning, and optimizing manufacturing processes
Employer & IndustryManufacturing plants, process industriesFactories, automotive, aerospace, consumer goods
Search & Comparison IntentFocus on process troubleshooting and support rolesFocus on process design and improvement

The Process Support Engineer primarily provides technical support to ensure manufacturing processes run smoothly, troubleshooting issues on the production line. Manufacturing Engineers focus on designing, developing, and optimizing manufacturing processes. While both roles require engineering backgrounds and work closely within manufacturing environments, the Process Support Engineer is more reactive and support-oriented, whereas the Manufacturing Engineer is proactive and design-focused.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as petroleum, aerospace, or software engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High compensation often involves working in high-demand industries, holding managerial or executive positions, or possessing rare technical expertise and certifications.

What engineer makes $500,000 a year?

While most process support engineers earn between $70,000 and $120,000 annually, highly specialized or senior-level engineers in industries like oil and gas, aerospace, or pharmaceuticals with extensive experience and advanced certifications can potentially earn $500,000 or more per year. Such high compensation often involves leadership roles, profit sharing, or working in high-demand, high-risk environments.

What are the main challenges Process Support Engineers typically face when troubleshooting production issues?

Process Support Engineers often encounter challenges such as quickly diagnosing root causes of production disruptions, balancing multiple priorities, and communicating complex technical information to both engineering and operations teams. They must work efficiently under time pressure to minimize downtime, coordinating with cross-functional teams to implement solutions. Staying up-to-date with process improvements and adapting to evolving technology are also common aspects of the role.

What is a process support engineer?

A process support engineer is responsible for analyzing, optimizing, and maintaining manufacturing or operational processes to improve efficiency and quality. They often work with process data, use tools like Six Sigma or Lean methodologies, and collaborate with production teams to troubleshoot issues and implement improvements.

What is the salary of a support engineer?

The salary of a support engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Factors such as company size and technical expertise also influence compensation.

What are the key skills and qualifications needed to thrive as a Process Support Engineer, and why are they important?

To thrive as a Process Support Engineer, you need a solid background in chemical or mechanical engineering, process optimization, and problem-solving, typically supported by a relevant engineering degree. Familiarity with process simulation software (such as Aspen Plus or HYSYS), data analysis tools, and quality management systems is often required. Strong communication, teamwork, and analytical thinking are essential soft skills for effectively collaborating with cross-functional teams and addressing production challenges. These skills and qualifications are crucial for improving process efficiency, ensuring product quality, and maintaining safe and reliable plant operations.
What are popular job titles related to Process Support Engineer jobs in Illinois? For Process Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Process Support Engineer jobs in Illinois look for? The top searched job categories for Process Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Process Support Engineer jobs? Cities in Illinois with the most Process Support Engineer job openings:
Process Support Engineer jobs near you
Infographic showing various Process Support Engineer job openings in Illinois as of July 2026, with employment types broken down into 2% Locum Tenens, 94% Full Time, 2% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.
Desktop Support Engineer

Desktop Support Engineer

AHEAD

Libertyville, IL

$65K - $75K/yr

Full-time

Posted 20 days ago

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The Desktop Support Engineer serves as a point of contact for end users and acts as a customer-facing onsite representative of the AHEAD IT Operations team.  A typical day will include responding to and troubleshooting user support incidents for endpoint hardware and software, fulfilling standard IT-related requests, and escalating issues to Tier 3 staff. Responsibilities also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware.  

 
Our ideal candidate must be a collaborative team player that is comfortable supporting a remote workforce at all levels of the organization. Applicants should possess exceptional analytical, communication and follow-up skills along with a drive to learn and emphasis on customer support.  

Responsibilities

  • Serve as a point of contact for users seeking technical assistance, both in-person as well as remotely  

  • Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests  

  • Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users  

  • Escalate unresolved issues to the appropriate level of the IT Operations team  

  • Properly record incident actions and follow-up details into the IT ticketing system  

  • Provide troubleshooting and technical support for Windows and macOS laptops  

  • Provide troubleshooting and technical support for Microsoft 365 desktop and web applications  

  • Provide troubleshooting and technical support for cloud applications and productivity tools  

  • Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc.  

  • Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team  

  • Assist with the creation of user accounts and setting up new users  

  • Assist with password resets, multi-factor authentication, and user account management  

  • Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides  

Qualifications

  • 3 - 5+  years in a desktop support role  

  • Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS) iOS and Android devices  

  • Experience with ServiceNow or JIRA. 

  • Prior exposure to remote support tools such as Bomgar  

  • Experience with Mobile Device Management tools, such as Intune and JAMF 

  • Capable of supporting  teleconferencing systems and communications tools such as Webex or Microsoft Teams  

  • Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.)   

  • Technical troubleshooting and problem-solving capabilities  

  • Organized and able to shift tasks as priorities evolve  

  • Team-oriented collaborator willing to share knowledge and experience  

  • Solid communicator with the ability to provide professional documentation  

  • Must be able to be onsite in office 5 days per week 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  
 
Why AHEAD:
 
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
 
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
 
USA Employment Benefits include: 
- Medical, Dental, and Vision Insurance 
- 401(k) 
- Paid company holidays 
- Paid time off 
- Paid parental and caregiver leave 
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 
 
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
 
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. 
 
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.