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Process Support Engineer Jobs in Illinois (NOW HIRING)

Sentinel Benefits

Desktop Support Engineer

Waukegan, IL · On-site

$45K - $60K/yr

Desktop Support Engineer Sentinel is seeking a Desktop Support Engineer to join our team and ... As part of Sentinel's employment process, candidates will be required to complete a background ...

Chase

Technology Support Engineer

Chicago, IL · On-site

Technology Support III Propel operational success with your expertise in technology support and a ... Additional details about total compensation and benefits will be provided during the hiring process.

iManage

Platform Support Engineer

Chicago, IL · On-site

Being an Platform Support Engineer at iManage Means... You're a data-driven problem solver with ... Providing a market competitive salary that is applied through a consistent process, equitable for ...

iManage

Platform Support Engineer

Chicago, IL · On-site

Being an Platform Support Engineer at iManage Means... You're a data-driven problem solver with ... Providing a market competitive salary that is applied through a consistent process, equitable for ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web ... the team and its processes. * Influencing the direction of the Fin product through daily ...

Fin Co

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web ... the team and its processes. * Influencing the direction of the Fin product through daily ...

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our ... Proactively identify recurring support issues and recommend process, documentation, or system ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web ... the team and its processes. * Influencing the direction of the Fin product through daily ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

Must have experience in network engineering/support within enterprise environments * Strong ... As part of Sentinel's employment process, candidates will be required to complete a background ...

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Process Support Engineer information

See Illinois salary details

$48K

$89.2K

$138.1K

How much do process support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for process support engineer in Illinois is $89,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $99,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Support Engineer, and why are they important?

To thrive as a Process Support Engineer, you need a solid background in chemical or mechanical engineering, process optimization, and problem-solving, typically supported by a relevant engineering degree. Familiarity with process simulation software (such as Aspen Plus or HYSYS), data analysis tools, and quality management systems is often required. Strong communication, teamwork, and analytical thinking are essential soft skills for effectively collaborating with cross-functional teams and addressing production challenges. These skills and qualifications are crucial for improving process efficiency, ensuring product quality, and maintaining safe and reliable plant operations.

What are the main challenges Process Support Engineers typically face when troubleshooting production issues?

Process Support Engineers often encounter challenges such as quickly diagnosing root causes of production disruptions, balancing multiple priorities, and communicating complex technical information to both engineering and operations teams. They must work efficiently under time pressure to minimize downtime, coordinating with cross-functional teams to implement solutions. Staying up-to-date with process improvements and adapting to evolving technology are also common aspects of the role.

What does a Process Support Engineer do?

A Process Support Engineer is responsible for ensuring that manufacturing or production processes run smoothly and efficiently. They analyze existing workflows, troubleshoot technical issues, and implement improvements to optimize productivity and quality. These engineers often collaborate with other departments to develop solutions for process-related problems and may also help train staff on new procedures or equipment. Their goal is to minimize downtime, reduce costs, and maintain high safety and quality standards in the production environment.

What is the difference between Process Support Engineer vs Manufacturing Engineer?

AspectProcess Support EngineerManufacturing Engineer
CredentialsBachelor's in Engineering, certifications like Six SigmaBachelor's in Mechanical, Industrial, or Manufacturing Engineering
Work EnvironmentProduction floors, technical support, troubleshootingDesign, planning, and optimizing manufacturing processes
Employer & IndustryManufacturing plants, process industriesFactories, automotive, aerospace, consumer goods
Search & Comparison IntentFocus on process troubleshooting and support rolesFocus on process design and improvement

The Process Support Engineer primarily provides technical support to ensure manufacturing processes run smoothly, troubleshooting issues on the production line. Manufacturing Engineers focus on designing, developing, and optimizing manufacturing processes. While both roles require engineering backgrounds and work closely within manufacturing environments, the Process Support Engineer is more reactive and support-oriented, whereas the Manufacturing Engineer is proactive and design-focused.

What are popular job titles related to Process Support Engineer jobs in Illinois? For Process Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Process Support Engineer jobs in Illinois look for? The top searched job categories for Process Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Process Support Engineer jobs? Cities in Illinois with the most Process Support Engineer job openings:
Process Support Engineer jobs near you
Infographic showing various Process Support Engineer job openings in Illinois as of May 2026, with employment types broken down into 63% Full Time, 31% Part Time, and 6% Contract. Highlights an 61% Physical, 6% Hybrid, and 33% Remote job distribution, with an average salary of $89,167 per year, or $42.9 per hour.
Technology Support Engineer

Technology Support Engineer

JP Morgan Chase

Chicago, IL

Full-time

Medical, Retirement

Posted 18 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for highvolume, highfrequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring endtoend reliability and clientvisible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
  • Provide production support in highvolume, highfrequency payments environments
  • Manage incident Management, command, situational analysis, escalation, and rapid mitigation
  • Communicate clearly and concisely with stakeholders and senior management 
  • Plan ownership, retrospectives, and problemmanagement cadences  
  • Working in shift environment of any 8hour period within a 24/5 (08:00-17:00, 15:00-00:00, 23:00-08:00).
  • Participate in weekend rotation on-call as required
  • Participate in planned events, retrospectives, and problemmanagement sessions is expected.

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years
  • Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
  • Kubernetes, Kafka, Linux, and Wintel deployment and operational skills
  • Continuous improvement mindset: automation, documentation, and SLA discipline
  • End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
  • Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).
  • Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning

Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud



 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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