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Process Support Engineer Jobs in Illinois (NOW HIRING)

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... Be an internal product advocate, track product processes, and communicate merchant feedback to ...

Circle

Technical Support Engineer

Springfield, IL · On-site

You care deeply about contributing and improving company processes, and you enjoy moving at a fast ... internal support tooling and operational workflows, utilizing AI‐driven engineering tools to ...

iManage

Platform Support Engineer

Chicago, IL · On-site

Being an Platform Support Engineer at iManage Means... You're a data-driven problem solver with ... Providing a market competitive salary that is applied through a consistent process, equitable for ...

Apex Systems

Production Support Engineer

Chicago, IL

$63 - $68.26/hr

Job#: 3035256 Production Support Engineer Location: Chicago, Illinois (Onsite) Employment Type ... Apex uses a virtual recruiter as part of the application process. Click for more details. If you ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

Must have experience in network engineering/support within enterprise environments * Strong ... As part of Sentinel's employment process, candidates will be required to complete a background ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web ... the team and its processes. * Influencing the direction of the Fin product through daily ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web ... the team and its processes. * Influencing the direction of the Fin product through daily ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our ... Proactively identify recurring support issues and recommend process, documentation, or system ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

Must have experience in network engineering/support within enterprise environments * Strong ... As part of Sentinel's employment process, candidates will be required to complete a background ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

Must have experience in network engineering/support within enterprise environments * Strong ... As part of Sentinel's employment process, candidates will be required to complete a background ...

Sentinel

Network Support Engineer

Downers Grove, IL · On-site +1

$150K - $170K/yr

Sentinel Technologies is seeking a highly skilled Network Support Engineer with CCIE-level ... As part of Sentinel's employment process, candidates will be required to complete a background ...

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All JobsProcess Support Engineer JobsProcess Support Engineer Jobs in Illinois

Process Support Engineer information

See Illinois salary details

$48K

$89.2K

$138.1K

How much do process support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for process support engineer in Illinois is $89,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $99,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Support Engineer, and why are they important?

To thrive as a Process Support Engineer, you need a solid background in chemical or mechanical engineering, process optimization, and problem-solving, typically supported by a relevant engineering degree. Familiarity with process simulation software (such as Aspen Plus or HYSYS), data analysis tools, and quality management systems is often required. Strong communication, teamwork, and analytical thinking are essential soft skills for effectively collaborating with cross-functional teams and addressing production challenges. These skills and qualifications are crucial for improving process efficiency, ensuring product quality, and maintaining safe and reliable plant operations.

What are the main challenges Process Support Engineers typically face when troubleshooting production issues?

Process Support Engineers often encounter challenges such as quickly diagnosing root causes of production disruptions, balancing multiple priorities, and communicating complex technical information to both engineering and operations teams. They must work efficiently under time pressure to minimize downtime, coordinating with cross-functional teams to implement solutions. Staying up-to-date with process improvements and adapting to evolving technology are also common aspects of the role.

What does a Process Support Engineer do?

A Process Support Engineer is responsible for ensuring that manufacturing or production processes run smoothly and efficiently. They analyze existing workflows, troubleshoot technical issues, and implement improvements to optimize productivity and quality. These engineers often collaborate with other departments to develop solutions for process-related problems and may also help train staff on new procedures or equipment. Their goal is to minimize downtime, reduce costs, and maintain high safety and quality standards in the production environment.

What is the difference between Process Support Engineer vs Manufacturing Engineer?

AspectProcess Support EngineerManufacturing Engineer
CredentialsBachelor's in Engineering, certifications like Six SigmaBachelor's in Mechanical, Industrial, or Manufacturing Engineering
Work EnvironmentProduction floors, technical support, troubleshootingDesign, planning, and optimizing manufacturing processes
Employer & IndustryManufacturing plants, process industriesFactories, automotive, aerospace, consumer goods
Search & Comparison IntentFocus on process troubleshooting and support rolesFocus on process design and improvement

The Process Support Engineer primarily provides technical support to ensure manufacturing processes run smoothly, troubleshooting issues on the production line. Manufacturing Engineers focus on designing, developing, and optimizing manufacturing processes. While both roles require engineering backgrounds and work closely within manufacturing environments, the Process Support Engineer is more reactive and support-oriented, whereas the Manufacturing Engineer is proactive and design-focused.

What are popular job titles related to Process Support Engineer jobs in Illinois? For Process Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Process Support Engineer jobs in Illinois look for? The top searched job categories for Process Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Process Support Engineer jobs? Cities in Illinois with the most Process Support Engineer job openings:
Process Support Engineer jobs near you
Infographic showing various Process Support Engineer job openings in Illinois as of May 2026, with employment types broken down into 63% Full Time, 31% Part Time, and 6% Contract. Highlights an 61% Physical, 6% Hybrid, and 33% Remote job distribution, with an average salary of $89,167 per year, or $42.9 per hour.

Product Support Engineer

Adyen

Chicago, IL • On-site

$80K - $105K/yr

Full-time

Posted 8 days ago

Job description

This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Product Support Engineer
You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24/7. Your work will have a direct impact on our merchants' ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.
What you'll do
  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
  • Own merchant support cases from creation to final resolution.
  • Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams.
  • Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.
  • Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented.
  • Contribute to projects that align with the growth and direction of the Support organization.

Who you are
  • You have strong technical knowledge, and have experience troubleshooting APIs. Bonus points for specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus.
  • You have experience working directly with merchants in a customer support role.
  • You have strong verbal and written communication skills, and can clearly communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences.
  • You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction.
  • You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
  • You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
  • You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
  • STEM degree preferred but not required. Bonus points for a degree in Computer Science or related field.

Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What's next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.
Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
All your information will be kept confidential according to EEO guidelines.
The annual base salary range for this role is $80,000 - $105,000; to learn more about our compensation philosophy, please click here.
This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity.
You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications

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