Process Optimization Internship Jobs in Toronto, ON

LOCATION: TORONTO

What is the opportunity?

Are you interested in working as a Business Analyst on the Innovation & Tech team in Technology & Operations at the Royal Bank of Canada?

RBC`s AI Business Enablement team is responsible for identifying and shaping opportunities for artificial intelligence (machine learning and generative ai, specifically) to produce measurable business value across Business Units and Functions. We oversee a portfolio of opportunities ranging from near term to long term, partnering on delivery alongside domain experts, AI researchers, and machine learning software engineers..

What will you do?

• Define and document standardized ways of workingfor the AI Business Enablement team, including repeatable processes for AI opportunity assessment, stakeholder engagement, project intake, and business value reporting

• Design and implement operational infrastructuresuch as shared templates (business cases, readouts, stakeholder decks), knowledge base structure, file-sharing conventions, and collaboration standards to achieve consistency and increase speed

• Create and maintain a centralized knowledge repositorythat captures best practices, lessons learned, project documentation, and reusable assets, ensuring knowledge is accessible and transferable across the team and generative tools

• Support business operations management activitiesincluding meeting facilitation, action item tracking, process documentation, and coordination across AI Business Enablement team members to improve operational efficiency

• Build onboarding and enablement materials(playbooks, templates, process guides) that accelerate how new team members and stakeholders understand the AI Business Enablement team's mandate, ways of working, and engagement model

What do you need to succeed?

Must-have

• Currently enrolled at a Canadian post-secondary institution with a focus on Business, Finance, Entrepreneurship, or a related field

• Excellent interpersonal and highly developed communication skills (verbal and written)

• Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment

• Proficiency with MS Office Skills (Excel, PowerPoint, Word, Outlook)

• Knowledge of Business Analysis Processes (process design, documentation, requirements gathering, knowledge management)

• Transferrable Skills: Communication, Stakeholder Engagement, Problem Solving

Nice-to-have

• Understanding of IT Standards, Methodologies (SDLC, Product-Market Fit)

• Knowledge of Project Management Software (MS Project, Asana, Planview, Monday.com, Jira)

• Familiarity with collaboration and knowledge management tools (Confluence, SharePoint, Notion, Miro)

• Prior co-op or internship experience in consulting, operations, project coordination, or process improvement

• Exposure to Agile, Lean, or other process optimization methodologies

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Network and build lasting relationships with students from diverse backgrounds from across Canada

• Participate in fun events and gamification challenges to help build your career tool kit while enjoying work-life balance

• Leaders who support your development through coaching and learning opportunities

• Work in a dynamic, collaborative, progressive and high-performing team

• Ability to make a difference and lasting impact

• Enjoy a comfortable work environment with the option to dress casually

About RBC Borealis

RBC Borealis is the driving force behind Royal Bank of Canada's AI and data innovation. As part of Canada's largest financial institution, we bring together a team of architects, engineers, scientists, and product experts on a mission to revolutionize finance through world-class research, solutions, and a resilient data platform. With locations across Toronto, Waterloo, Montreal, Calgary, and Vancouver, we're at the forefront of AI research and platform development. With a focus on cutting-edge research in areas like time series forecasting, causal machine learning, and responsible AI, we are seamlessly integrating AI research and data engineering, to solve critical challenges in the financial industry. We are building intelligent, and scalable, data-driven solutions that will help communities thrive and drive innovation for our customers across the bank.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Required Documents: Resume and Academic Transcripts (unofficial are acceptable) in one PDF document
Please ensure you submit these two documents in one PDF document under the "resume" section. Do not submit them separately.

We encourage you to apply as soon as possible as we accept applications on a rolling basis, but please note that the formal application deadline is September 20, 2026. Should you be selected to progress, someone from our team will reach out directly to provide instructions on next steps. Otherwise, feel free to check for progress updates by logging in to your RBC profile. If the status has not changed, it denotes the fact that your application is still under review.

EARLYTECHTALENT

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.