"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Senior Process & Operations Lead, Studio Operations
Location: South San Francisco, CA (Hybrid)
Duration: 03+ Months Contract
Pay Rate: $68 on W2
Working Model (hybrid, remote, fully onsite): Hybrid (Tue-Wed-Thu in office)
Working days: Monday through Friday
Working hours (e.g. 8 AM to 4 PM PT, 9 AM to 5 PM, etc.): 8am to 4pm
Job Summary:
About the Role:
We are looking for a Senior Process & Operations Lead to design and run the operational backbone of our in-house medical content studio: intake, prioritization, workflow, capacity, review routing, and delivery. You will bring lean process management discipline to a creative environment — building systems that make the work faster and more predictable without flattening the creative process.
What You'll Do:
- Design and implement the studio's end-to-end operating model: intake and briefing, prioritization, resourcing, production workflow, review routing (including MLR), and delivery.
- Map current-state processes, identify bottlenecks and waste, and lead continuous improvement using lean methods (value stream mapping, root cause analysis, kaizen-style iteration).
- Define and track studio metrics: cycle time, throughput, capacity utilization, review pass rates, SLA adherence, and stakeholder satisfaction.
- Build capacity planning and resourcing models that let studio leadership forecast demand and make staffing decisions with data.
- Optimize the interface between creative production and MLR review — reducing rework loops, improving submission readiness, and shortening time-to-approval.
- Select, configure, and administer workflow tooling (project management platforms, intake forms, dashboards) and integrate with content systems such as Veeva Vault PromoMats.
- Create SOPs, playbooks, and RACI documentation so the studio's ways of working are explicit, teachable, and scalable.
- Act as the operational partner to studio leadership: surface risks early, run status and capacity reviews, and keep delivery commitments honest.
What You Bring:
- 5–8 years in operations, process management, or program management roles, ideally within creative production, marketing operations, or a regulated industry.
- Hands-on experience with lean process management, Six Sigma, or comparable continuous improvement methodologies (certification a plus, results a must).
- Track record of designing workflows and operating models from scratch — not just running existing ones.
- Strong analytical skills: comfortable defining metrics, building dashboards, and using data to drive prioritization and improvement decisions.
- Experience with project and workflow management tools (e.g., Workfront, Asana, Monday, Airtable, Smartsheet) and an instinct for right-sizing tooling to team maturity.
- Excellent facilitation and change management skills; able to bring creative teams and cross-functional stakeholders along rather than imposing process on them.
Nice to Have:
- Experience in pharma/biotech marketing operations or familiarity with MLR review workflows.
- Familiarity with Veeva Vault Promo Mats or similar regulated content systems.
- Experience supporting in-house agencies or creative studios specifically.
- Exposure to agile or hybrid delivery models in content production environments.
About ASK:Â ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.