Process Manager Jobs in Boston, MA (NOW HIRING)

The Account Processing Manager is responsible for overseeing the daily operations of the Account Processing Department within a community bank environment. This role ensures the accurate and timely processing of deposit account documentation, regulatory compliance, risk management, audit readiness, and team leadership. The Manager exercises a broad range of decision-making authority, supports strategic initiatives, and partners closely with senior management to enhance operational efficiency and service excellence.

Key Responsibilities

Operational Leadership & Oversight

• Oversee maintenance of existing accounts, including but not limited to title changes, product type changes, account status changes, address updates, overdraft links, combined statement, confidential accounts, employee, officer and director accounts, opt in and opt out to Reg E, deceased customers, and legal documentation.
• Ensure all account processing tasks are completed accurately and timely in accordance with the Account Matrix.
• Supervise daily Online Account Opening processing. 
• Monitor the Online Account Opening for fraudulent activity and escalate as necessary.
• Responsible for quality control and creating District Exceptions for all branches and business units.
• Monitor Document Management queues and recommend or submit software updates as needed.
• Ensure all deposit account documentation is scanned into the FCM system timely and accurately.
• Coordinate weekly schedules to ensure balanced workload distribution and daily task completion.
• Oversee the processing of CD interest checks and IRA distributions. 
• Handle escalated operational and balancing issues, including out-of-balance conditions.
• Review and approve internal DDA and GL accounts.
• Monitor daily Cold+ reports and work with vendors to resolve discrepancies.
• Review and prepare daily and monthly reconciliations for upper management and Finance.
• Train other business units on CD and IRA processing. 
• Oversee robot implementation with the RPA team.
• Oversee the UIR-Unposted transactions for CD and IRA are processed timely and accurately. 
• Oversee the interest rate exceptions and approvals.
• Calculate, approve and process interest adjustments.
• Review and approve OTE's for staff.
• Process correspondence on a daily basis.

Compliance, Risk & Regulatory Management

• Ensure full compliance with all federal and state banking regulations.
• Oversee processing of IRS C-Notices, B-Notices, Non-Resident Alien Recertifications, and Beneficial Ownership requirements.
• Ensure CD and IRA accounts are maintained in compliance with industry regulations.
• Develop CD and IRA training materials for new or changed regulations. 
• Conduct a CD and IRA training session for the branches.
• Oversee processing of IRA distributions, contributions, transfers, rollovers, beneficiary updates, and interest adjustments.
• Ensure all federal and state reporting is completed accurately and timely.
• Resolve year-end tax reporting issues.
• Assist with state abandoned property processing.
• Maintain strong audit results and satisfactory or better audit ratings.
• Coordinate compliance training as regulations change.
• Make risk-based decisions to decline accounts to mitigate fraud and losses.
• Quickly report fraud cases to the Fraud Recovery Team.

Legal & Research Processing

• Escalate non-routine legal matters appropriately.
• Collaborate with legal on complex documentation

Strategic Planning & Process Improvement

• Develop and implement strategic plans to improve departmental productivity, quality, and efficiency.
• Create, maintain, and update policies and procedures.
• Evaluate and improve business processes to enhance operational effectiveness and budget management.
• Participate in department initiatives and special projects.
• Support senior management with bank acquisitions, product launches, and system implementations.
• Coordinate Disaster Recovery and Pandemic testing for the department.
• Assist in implementation of new projects and acquisitions.

Team Leadership & Development

• Provide leadership, mentoring, coaching, and training to develop staff toward departmental goals.
• Foster a productive, team-oriented work environment.
• Maintain positive employee relations.
• Determine appropriate staffing levels; interview, hire, discipline, and terminate staff as necessary.
• Manage timecards, vacation schedules, and attendance.
• Coordinate cross-training and professional development opportunities.
• Provide additional training through seminars, webinars, and internal programs.
• Train staff in research and resolution of balancing issues.
• Communicate business goals and departmental vision clearly and effectively.

Qualifications

• Bachelor's Degree required.
• Minimum of 5+ years of banking experience; supervisory or management experience preferred.
• Strong knowledge of banking regulations and compliance requirements.
• Knowledge of IRA regulations and deposit account operations.
• Comprehensive understanding of bank services, products, and operational functions.
• Experience with document management systems and core banking platforms.
• Proficient in Microsoft Office and strong computer/technical skills.

Core Competencies

• Strong leadership and decision-making abilities.
• Exceptional communication, organization, and interpersonal skills.
• Ability to analyze and evaluate complex information.
• Sound business judgment and problem-solving skills.
• Meticulous attention to detail.
• Ability to multitask and manage high volumes of emails and calls.
• Ability to work independently and collaboratively.
• Strong work ethic and dependability.
• Ability to work effectively under pressure and meet deadlines.
• Proven ability to establish priorities and complete tasks efficiently.
• Commitment to continuous learning and professional growth.

Work Environment

This position operates in a fast-paced community banking environment requiring collaboration across departments, regular communication with branches and customers, and interaction with external agencies and regulatory bodies.

This role is ideal for a results-driven banking professional who thrives in leadership, operational oversight, regulatory compliance, and strategic process improvement within a community banking setting.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.