Process Implementation Manager Jobs in Virden, IL

SUMMARY

Plan, direct, coordinate, and evaluate the activities and operation of the Bank’s Residential Mortgage Loan Division (“Branch 61”) in accordance with established Bank goals and objectives. Participate in the establishment of goals as they pertain to Residential Mortgage lending and return on investment objectives, and the development and implementation of policies, products, and programs to ensure the achievement of those goals. Direct and coordinate Residential Mortgage Loan

Underwriting/Processing/Servicing staff and work with Loan Officers and Loan Originators (hereafter referred to as LO’s) to assure that all services are provided, and all customer transactions are conducted in an efficient, courteous manner.

RESPONSIBILITIES

• Perform full range of supervisory/managerial duties of the Residential Mortgage Loan Division, including complete adherence to all policies and practices of the Bank and its applicable regulatory and governmental issues. This division, which is Branch 61 of the Bank, processes and underwrites applications; prepares closing documents and instructions for closing; manages loss mitigation and REO properties; and books and services loans which have a consumer purpose, and which are secured by a 1-4 family consumer residential property. This includes both portfolio loans and loans sold to investors. Duties include preparing annual budget, monitoring income and expenses of the Branch, and preparing monthly activity reports for the Bank’s Board of Directors and the Mortgage Advisory Committee.

• Assist Regional Presidents in the establishment of goals for Residential Mortgage Loans in compliance with overall Bank growth and profitability objectives; develop and, upon approval, implement lending policies, programs, and operating plans to assure the achievement of established lending and Bank goals and objectives.

• Continuously supervise, monitor and evaluate the overall effectiveness of the various Residential Mortgage lending functions (particularly training, origination, underwriting, processing, and servicing) against established performance standards; identify specific problems and trends and other occurrences which require clarification or correction and develop and apply appropriate corrective strategies.

• Keep abreast of pertinent market, investor, and regulatory developments relating to Residential Mortgage lending and identify current and potential lending markets; develop and implement plans, products, and programs to respond to those developments and target desired markets.

• Work closely with the Bank’s Compliance Officer, auditors, and examiners regarding policies, procedures, products, and loan quality.

• Plan, direct and coordinate the activities of the Residential Mortgage Loan Division to ensure that all loans are originated, processed, closed and serviced in accordance with established lending policies and regulatory requirements; provide direction to Loan Officers (LO’s), Loan Processors, and Loan Closers to assure that all loan documentation is prepared, processed and recorded in an efficient and accurate manner.

• Oversee loan servicing and supervisor for residential mortgage department. Prepare modifications for troubled loans, manage catastrophic insurance loss procedures, and manage partial collateral releases.

• Oversee loss mitigation functions for consumer residential mortgage loans. Monitor the collection efforts of the Loss Mitigation Specialist as they pertain to Residential Mortgage Loans to assure the timely collection of all delinquent accounts; provide direction and assistance as needed or requested in collecting seriously delinquent loans or in developing revised loan repayment terms or schedules. Oversee REO management.

• Prepare agenda and reports for monthly Mortgage Advisory Committee.

• Balance, allocate and approve monthly invoices for payment.

• Prepare monthly LO production and compensation reports and furnish to HR.

• Prepare annual recertification reports required by investors and regulatory agencies.

• Work closely with Regional Presidents to promote products and assist with training LO’s in their Region. Prepare and present information and reports for monthly mortgage advisory committee.

• Educate LO’s on lending programs and policies; provide them with tools that will help them establish and maintain positive working relationships with loan businesses, brokers, builders and other organizations. Work with the Marketing Director in the development of marketing plans and programs to increase the awareness of the Bank's lending services in the business community and attract new loan customers. Participate in the Bank's calling program to achieve the Bank's marketing objectives.

• Courteously assist LO’s with inquiries and information requests, and resolve complaints relating to Residential Mortgage Loan products and services offered.

• Serve as a “champion” and leader of a sales and service culture, ensuring prompt, efficient, and exceptional customer service. Assure delivery of exceptional customer service through personal leadership and adherence to the Bank’s written customer service standards.

• Serve both external and internal customers following Bank standards in a professional, efficient, and courteous manner and, where applicable, provide effective problem resolution as required.

• Serve as a role model for team in building, maintaining, and enhancing relationships with customers (internal and external). Develop and coach team in providing exceptional service, building sales through relationship management and meeting bank goals.

• Maintain a working knowledge of the Bank’s products and services in order to refer customers and potential customers to branch personnel.

• May serve as Facility Manager for the facility in which his/her office is located, ensure that the building is in working order, oversee the cleaning staff, and purchase building supplies. Duties include, but are not limited to, the following: Inform Senior Management of necessary building/equipment repairs or replacement and obtain estimates of such from contractors/vendors. Coordinate major purchases and repairs with the Operations Officer – Facilities and Purchasing Coordinator. Arrange for periodic pest control spraying of building. Arrange for replacement of exterior security lighting and order any bulbs used for such. Arrange for snow and ice removal on customer and employee parking lots and on sidewalks. Assure that the lot and landscaping are maintained. May handle advertising and approve bills for the facility. Attend periodic Facility Manager meetings with the Regional President. May schedule and lead periodic staff meetings for the facility. May serve as team leader and facility contact for special promotions such as the United Way campaign, etc.

• Actively promote and refer business to various areas of the Bank.

• Assure that the needs of internal and external customers are satisfied.

• Participate in the Bank's business development activities, represent the Bank in industry and professional associations, community organizations, local business groups, etc., and promote the Bank's favorable image.

• Comply with the Bank Secrecy Act Anti-Money Laundering Policy and Procedures of the Bank as required by the regulation.

• Successfully complete all Bank-assigned compliance training courses and examinations within the required timeframe.

Other duties that may be assigned.

• Assist subordinates in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.

• Maintain professional expertise through attendance at job related seminars, conferences and workshops.

Supervisory Responsibilities

• Directly supervises the Mortgage Division Collection and Loss Mitigation Administrator and Loss
• Mitigation Specialist, the Mortgage Loan Closers and Processors, and the supervisor of the Loan
• Servicing Department. Provides input to Regional Presidents on the Residential Mortgage lending performance of their Region’s Loan Officers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; motivating staff to meet required performance levels and bank goals; evaluating performance and coaching to improve performance; rewarding and disciplining employees; making salary increase recommendations; and addressing complaints and resolving problems. Facilitates the development of subordinate supervisory skills and abilities through training and coaching. Must be a manager who gets things done through other people.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university, including courses in accounting, finance, and economics plus additional lending-related training; or eight to ten years related banking experience and/or training; or equivalent combination of education and experience. In addition, post graduate industry-specific education (e.g., Graduate School of Banking, Madison WI., etc.)

Certificates, Licenses, Registrations

Valid driver's license. Depending on number of residential mortgage loans originated, may need to be federally registered as a Mortgage Loan Originator by NMLS (Nationwide Mortgage Licensing System) and renew annually to maintain registration.