Process Implementation Manager Jobs in Ridgewood, NJ

About the Opportunity

The Senior Implementation Manager at Cleerly plays a critical role in ensuring the successful deployment and ongoing optimization of our technology within client environments. The ideal candidate will have a strong background in project management, healthcare technology, and client services, with a passion for continuous improvement and innovation. The right candidate for this role has the ability to thrive in a startup environment with a strong sense of urgency, adaptability, and CAN DO attitude.

Responsibilities

1. Pre-Sales Support

• Lead early clinical, operational, and technical workflow-discovery discussions.
• Assess integration, image-routing, infrastructure, security, resourcing, dependency, and implementation risks before contracting.
• Partner with Sales and Solutions Architecture to establish the preliminary implementation approach, scope, timeline, and client expectations.

1. Implementation Management:

• Lead the end-to-end implementation of Cleerly for new and expanded clients in hospitals, health systems, cardiology practices and imaging centers, managing multiple complex projects simultaneously.
• Develop and manage project plans and timelines to drive successful project delivery.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.
• Be the subject matter expert on Cleerly's products, platforms, web services, and image transferring options.
• Coordinate and influence internal and external stakeholders to design solutions, mitigate risk, and resolve issues through collaborative problem solving

1. Post-Implementation Support:

• Lead the transition of implemented clients to Client Success and Client Support, including introduction of Client Success to the client and coordination of onsite go-lives.
• Perform retrospectives for all completed implementations, documenting cross-functional learnings and improvement opportunities to be shared internally.

• Lead special projects for clients post-implementation, including custom integrations and workflow optimizations.

Requirements

• Bachelor's degree in healthcare, business, information technology, or a related field. A Master's degree is preferred.
• 7+ years of experience in implementation management
• Proven track record of successfully managing complex projects with multiple stakeholders.
• Must have strong understanding of hospital, health system, and imaging center operations with a focus in EMR/ EHR integration and order sets.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.

Skills and Competencies

• Strategic thinking and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong technical aptitude with the ability to quickly learn new technologies.
• Detail-oriented with a focus on quality and client satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.

Compensation

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $120,000 - $155,000
• TTC: $138,000 - $173,250

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.