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Process Implementation Manager Jobs in Orlando, FL

Biller Genie

Implementation Manager

Orlando, FL · On-site

As an Implementation Manager at Biller Genie, you will own the first 90 days of a new subscriber ... process before the 90-day window closes. The ideal candidate is a natural relationship-builder with ...

Biller Genie

Implementation Manager

Orlando, FL · On-site

As an Implementation Manager at Biller Genie, you will own the first 90 days of a new subscriber ... process before the 90-day window closes. The ideal candidate is a natural relationship-builder with ...

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Process Implementation Manager information

See Orlando, FL salary details

$36.4K

$96.6K

$156.8K

How much do process implementation manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for process implementation manager in Orlando, FL is $96,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Orlando, FL? For Process Implementation Manager jobs in Orlando, FL, the most frequently searched job titles are:
What job categories do people searching Process Implementation Manager jobs in Orlando, FL look for? The top searched job categories for Process Implementation Manager jobs in Orlando, FL are:
What cities near Orlando, FL are hiring for Process Implementation Manager jobs? Cities near Orlando, FL with the most Process Implementation Manager job openings:
Process Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Biller Genie

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Serve as the dedicated point of contact for a portfolio of approximately 180 subscriber accounts throughout their first 90 days.

  • Conduct onboarding calls to uncover each merchant's accounts receivable goals and workflow, and translate those into a personalized implementation plan.

  • Configure and activate key platform features during setup calls using a hands-on, screen-share approach.

Job description

We are looking for a high-energy, relationship-driven Implementation Manager who is passionate about helping small and mid-sized businesses succeed. As an Implementation Manager at Biller Genie, you will own the first 90 days of a new subscriber's journey - serving as the single point of accountability from onboarding through to demonstrated ROI. You will manage a portfolio of approximately 180 active accounts, guiding merchants through product setup, feature adoption, and real-world results so they can see measurable impact on their accounts receivable process before the 90-day window closes. The ideal candidate is a natural relationship-builder with a consultative mindset, who listens first, connects the dots between a merchant's pain and our platform's capabilities, and is motivated by watching clients win.
About us: Recently ranked #482 on the Inc. 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform expanding our new office location in Orlando, Florida with ambitious plans to scale our team rapidly
In this role, you will be expected to:
  • Serve as the dedicated point of contact for a portfolio of ~180 active subscriber accounts throughout their first 90 days with Biller Genie.
  • Conduct structured onboarding calls to uncover each merchant's accounts receivable goals, pain points, and workflow - and translate those directly into a personalized implementation plan.
  • Configure and activate key platform features (automated reminders, late fees, dual pricing, customer portal, QuickBooks sync settings, and more) during setup calls using a hands-on, screen-share approach.
  • Deliver proactive data checkpoints at key milestones (Day 1, Day 45, Day 90) that show merchants concrete ROI: days-to-pay improvement, reminder engagement, processing fee savings, and more.
  • Escalate technical sync issues to the Sync Specialist team and stay accountable for resolution.
  • Conduct reviews to assess what's working, refine settings, and address any emerging friction for subscribers before it becomes churn risk.
  • Facilitate a smooth, informed, transition to the Subscriber Success team at the end of the 90-day period, ensuring no context is lost and the merchant feels confident and set up for long-term success.
  • Maintain accurate, detailed, account notes and activity records in Salesforce so internal teams have full visibility into each merchant's journey.
  • Stay current on product releases, feature updates, and best practices to deliver the most relevant guidance to merchants at every touchpoint.
  • Keep up in a fun, fast-paced environment surrounded by a passionate team that believes in the Biller Genie vision!

Qualifications:
  • 2-4 years of experience in SaaS onboarding, customer success, or implementation - ideally with a B2B product in fintech, payments, or accounting tech.
  • Proven ability to build genuine rapport with business owners quickly and sustain trust across a multi-month engagement.
  • Consultative communication style - you ask before you tell, and you tailor your guidance to what each merchant actually needs.
  • Comfort navigating product configuration live on a call; you're not afraid to share your screen, take remote control, and work through a setup side-by-side with a customer.
  • Data-driven mindset with the ability to track, interpret, and present ROI metrics in a way that resonates with non-technical business owners.
  • Strong organizational skills and the ability to manage a high-volume account portfolio without letting details fall through the cracks.
  • Excellent written and verbal communication skills; you can simplify complex concepts without being condescending.
  • Experience with QuickBooks (Online or Desktop), Salesforce, or payment processing is a strong plus.
  • Experience working in a startup or high-growth environment is a plus.

Benefits:
  • Comprehensive Medical, Dental, and Vision Plans
  • 401k with up to 4% Company Match
  • Unlimited Paid Time Off (PTO) Policy

Our Core Values:
  • Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
  • Own It - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
  • Catch Up - We are high performers and love a fast-paced environment.
  • Believe in the Genie - We are passionate about where we are going as a team and we show we care.
  • Class Shines - We are articulate professionals who carry ourselves well and speak with purpose.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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