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Process Implementation Manager Jobs in Kent, WA (NOW HIRING)

Motivity

Implementation Manager

Seattle, WA · On-site

Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding ... Manage escalations by pulling in appropriate resources from Motivity and customer organizations

Humanly

Implementation Manager

Seattle, WA · On-site

$90K - $110K/yr

As an Implementation Manager, you'll own the post-sale technical onboarding experience for Humanly ... Comfortable working in a fast-moving, early-stage environment where processes are still being built

Humanly

Implementation Manager

Bellevue, WA · On-site

$90K - $110K/yr

As an Implementation Manager, you'll own the post-sale technical onboarding experience for Humanly ... Comfortable working in a fast-moving, early-stage environment where processes are still being built

Rsli

Client Implementation Manager

Seattle, WA · On-site

$68K - $85K/yr

He/she will drive the process through a combination of direct involvement, partnership with account ... Collaborates with team members and management in recommending and implementing improvement ...

Heartflow

Implementation Manager - West

Seattle, WA · Remote

$100K - $120K/yr

Lead Heartflow's implementation process for integrating our technology into new customer accounts. * Manage implementation projects for new products or features to the commercial team and customers.

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Rippling

Manager, Implementation (Broker)

Seattle, WA · On-site

$99K - $166K/yr

Develop Implementation Managers through hands-on coaching and mentorship * Support hiring ... Continuously evaluate, improve, and streamline internal processes for increased simplicity and ...

Humanly

Implementation Coordinator

Bellevue, WA · Remote

$60K - $65K/yr

You'll work alongside Implementation Managers to keep projects organized, on track, and moving ... Comfortable working in a fast-moving, early-stage environment where processes are still being built

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Process Implementation Manager information

See Kent, WA salary details

$44K

$116.9K

$189.7K

How much do process implementation manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for process implementation manager in Kent, WA is $116,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $136,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Kent, WA? For Process Implementation Manager jobs in Kent, WA, the most frequently searched job titles are:
What job categories do people searching Process Implementation Manager jobs in Kent, WA look for? The top searched job categories for Process Implementation Manager jobs in Kent, WA are:
What cities near Kent, WA are hiring for Process Implementation Manager jobs? Cities near Kent, WA with the most Process Implementation Manager job openings:
Process Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Motivity

Seattle, WA • On-site

Full-time

Posted 16 days ago

Job description

Implementation Manager - Job Description Motivity ABA

Position Overview

The Implementation Manager is a critical member of our onboarding team, responsible for ensuring successful customer onboarding and deployment of Motivity's solutions. This role owns the Time to Value (TTV) metric and supports clean handoffs to the post-sale team, directly impacting customer retention and expansion. The Implementation Manager serves as the primary point of contact during onboarding, setting the foundation for long-term customer success.

Key Responsibilities

Onboarding & Deployment

  • Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding
  • Coordinate cross-functionally with internal teams to deliver seamless onboarding experiences
  • Own Time to Value (TTV) metrics and drive continuous improvement in implementation timelines

Commercial Ownership

  • Support clean handoff from sales and to post-sale team, ensuring all necessary documentation and context is transferred
  • Drive activities that directly support customer retention and expansion opportunities
  • Identify and communicate upsell or cross-sell opportunities during the implementation phase

Relationship Management

  • Establish expectations that set the tone for long-term customer success through active listening and staying present in every customer interaction
  • Understand customer pain points and work to resolve issues promptly; provide solutions when presented with issues in customer meetings
  • Translate customer needs effectively to internal audiences

Risk Management

  • Mitigate churn risk by ensuring customers achieve early wins and value realization
  • Manage escalations by pulling in appropriate resources from Motivity and customer organizations
  • Navigate complex and ambiguous situations with confidence, even when immediate answers aren't available

Project Management & Documentation

  • Track implementation timelines, milestones, and deliverables using CRM systems
  • Maintain accurate and up-to-date project documentation throughout the implementation lifecycle
  • Contribute to building out knowledge base documentation for ongoing process improvement
  • Ensure all stakeholders are informed of project status and any potential risks
  • Demonstrate high level of accountability for project outcomes and customer success

Training & Adoption

  • Deliver engaging and effective training sessions to customers of varying technical skill levels
  • Make sense of complex product features and translate them into clear, actionable guidance for customers
  • Serve as a dynamic presenter with strong "classroom management" skills, fielding questions while keeping sessions on track
  • Support timely responses on clinical questions related to Electronic Data Collection and ABA workflows
  • Monitor adoption metrics and proactively address barriers to full platform utilization

Required Skills & Qualifications

Core Competencies

  • Strong technical aptitude with curiosity for emerging technologies, particularly AI tools, and willingness to experiment with new solutions
  • Strong project management skills with ability to manage multiple implementations simultaneously
  • Exceptional training ability with skill in delivering engaging, effective learning experiences
  • Exceptional communication skills, both written and verbal, with the ability to explain complex concepts clearly and effectively
  • Active listening skills with ability to stay present and engaged in customer conversations
  • Highly organized with meticulous attention to detail
  • Excellent problem-solving abilities and critical thinking skills; able to think on your feet
  • Proactive mindset with ability to anticipate needs and take initiative
  • Comfort with ambiguity and ability to navigate situations where answers aren't immediately known
  • High level of accountability and ownership for outcomes
  • Customer-centric mindset with strong relationship-building capabilities
  • Passion for talking to people, learning about their needs, and demonstrating solutions

Experience & Background

  • 3-5 years of experience in implementation, onboarding, training, or customer success roles or equivalent experience in the ABA space
  • Proven track record of successful software implementations or SaaS onboarding
  • Experience with CRM systems and project management tools
  • Solid knowledge of ABA or a related field (BCBA preferred but not required)
  • Demonstrated ability to work cross-functionally and influence without authority
  • Experience delivering training to groups with strong classroom management skills

Technical & Presentation Skills

  • Proficiency with CRM platforms for tracking and documentation
  • Comfortable learning new software systems quickly
  • Strong data analysis skills to track and improve TTV metrics
  • Experience creating and maintaining process documentation
  • Dynamic presentation skills with ability to engage audiences and field questions
  • Ability to keep training sessions on topic while remaining responsive to customer needs
  • Skilled at making sense of complicated situations and translating them for diverse audiences

What Makes You Successful in This Role

  • You love talking to people, learning about their needs, and demonstrating a fantastic solution – all while actively listening and staying in the moment
  • You're a dynamic presenter who can field questions from customers but also keep them on topic as needed
  • You have strong problem-solving skills and are able to solution in real time; you're comfortable navigating situations where you may not know the answer immediately, and you know how to find solutions or escalate appropriately
  • You take ownership and demonstrate a high level of accountability for your implementations and customer outcomes
  • You're proactive in identifying potential issues and opportunities before they become problems
  • You can make sense of complex, sometimes complicated situations and translate them into clear action steps

Success Metrics

  • Time to Value (TTV) for new customer implementations
  • Customer satisfaction scores during onboarding period
  • On-time completion of implementation milestones
  • Quality of handoff to post-sale team
  • Early adoption and usage metrics
  • Reduction in implementation-related churn risk
  • Training effectiveness and customer confidence scores

Additional Information

  • Primary responsibility ends at go-live, with clean handoff to post-sale team
  • Business Reviews are not applicable (N/A) for this role
  • This position requires strong collaboration with Sales, Product, Support, and Customer Success teams