Process Implementation Manager Jobs in Massachusetts

Role Summary

The Alpha Technology & Environment Delivery Lead serves as a senior implementation and technology leader responsible for driving the successful onboarding of strategic Alpha clients. Acting as the bridge between deal teams, implementation teams, product organizations, engineering, and client stakeholders, this role ensures that Alpha solutions are executable, environments are ready, dependencies are managed, and technology delivery remains aligned to client commitments.

The role combines deep knowledge of Alpha products, client implementation practices, environment strategy, front-to-back integrations, testing, readiness, and program governance. The individual serves as a trusted advisor throughout the implementation lifecycle, helping shape solutions, resolve complex technical dependencies, and drive successful client outcomes.

Key Responsibilities

Deal & Solution Support

• Participate in strategic deal reviews, solution assessments, and implementation planning activities.
• Partner with Sales, Product, Architecture, and Delivery teams to validate solution feasibility, implementation assumptions, and technology dependencies.
• Provide subject matter expertise on Alpha implementation complexity, environment needs, integration requirements, and delivery risks.
• Support estimation and implementation planning for strategic client opportunities.

Implementation Tech Leadership

• Lead technology workstreams for large and complex Alpha client onboarding programs.
• Coordinate activities across front-office, middle-office, and Alpha Services teams.
• Drive program execution through governance, dependency management, risk identification, and issue resolution.
• Ensure technology deliverables align with contractual commitments and implementation milestones.

Environment Strategy & Readiness

• Develop program-specific environment strategies supporting development, testing, client acceptance, and go-live activities.
• Coordinate environment provisioning, configuration, hydration, smoke testing, and readiness activities.
• Act as the primary technology lead for environment-related decisions and escalations.
• Drive consistency and adoption of environment standards and implementation best practices. This includes integrated and non-integrated Alpha environments, testing strategies, platform hydration, upgrade planning, and readiness management.

Client & Stakeholder Engagement

• Serve as a senior technology contact for clients during implementation.
• Participate in governance forums, implementation reviews, and executive status meetings.
• Communicate risks, decisions, and recommendations to both internal and client stakeholders.
• Build trusted relationships across Technology, Product, Operations, and Client teams.

Technology Delivery & Transformation

• Identify opportunities to improve implementation efficiency, environment readiness, and operational scalability.
• Drive standardization of implementation approaches, testing processes, and deployment models.
• Support adoption of automation, tooling, and AI-enabled capabilities that improve onboarding outcomes.
• Contribute to implementation transformation initiatives and continuous improvement efforts.

What Makes Someone Successful in this Role

• Strong understanding of front, middle, and back-office services and integrations.
• Experience managing complex implementation environments.
• Ability to influence teams without direct authority.
• Strong client-facing and executive communication skills.
• Expertise in implementation governance, risk management, and dependency coordination.
• Ability to translate technical complexity into actionable delivery plans.

Typical Profile

• 8-15+ years of technology, implementation, or platform delivery experience.
• Experience supporting Alpha implementations, platform migrations, or large-scale onboarding programs.
• Knowledge of Investment Management Services, integration architecture, and testing methodologies.
• Strong program management and stakeholder management skills.
• Proven track record leading complex cross-functional initiatives.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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