Process Excellence Manager Jobs in Calgary, AB (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

At Intact, there are opportunities everywhere to thrive. We're committed to supporting your journey to take on unique challenges and try new careers, while providing a Total Rewards offering anchored around your well-being. It's all part of our Employee Promise to help you grow with us.

Salary for the employee will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role,internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different employee profiles. However, we encourage employees who may fall outside of this range to apply as well.

Salary range (but not limited to):

$94,200 - $115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

About the role

We are looking for an Intermediate or Senior Business Advisor to join our team!

As an Intermediate or Senior Business Advisor within our Strategy & Transformation team, you will play an important role in enhancing our business process and operational effectiveness. In this dynamic role, you will help drive efficient processes to deliver unmatched customer service. Your continuous improvement mindset will be critical, as you will act as a representative for the Claims function. Highly autonomous and exceptionally rigorous, you strive for process excellence.

What you will accomplish with us:

• Lead projects with stakeholders across the Claims West operation to enhance efficiency and address operational challenges, while supporting the business in effective execution and change management.
• Assess operational challenges by gathering inputs from teams, reviewing performance indicators, mapping processes, and identifying root causes.
• Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance.
• Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions.
• Build relationships with stakeholders. Collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework.
• Optimize claims management models and ways of working to enhance operational efficiency and service quality.
• Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives.
• Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.
• Promote a continuous improvement culture within the organization.
• Monitor outcomes by tracking agreed performance measures and surfacing insights and trends; partner with reporting/analytics teams as needed.
• Facilitate working sessions and workshops (e.g., process redesign, prioritization, decisioning) to align stakeholders on current state, future state, and next steps.
• Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution.
• Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results.
• Leverage insights on industry trends and best practices to maintain a competitive edge and drive continuous organizational improvement.
• Support on recurrent reports, including creation, development, modification, and production of reports in Excel, Power BI and other tools.

What you will bring:

• At least 5 - 8 years of experience in consulting, analysis, management, or a comparable role.
• Lean Six Sigma certification (Green Belt or Black Belt) is an asset.
• Experience in the insurance sector; experience in claims is an asset.
• Ability to combine strategic thinking with rigorous delivery execution.
• Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders.
• Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset.
• Strong interpersonal skills: team player with a positive attitude, ability to build relationships, and to give and receive constructive feedback.
• Hands-on experience in project management and change management; ability to solve problems and influence to overcome resistance to change.
• Intermediate-to-advanced proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint).
• Process mapping skills (intermediate to advanced); value stream mapping is an asset.
• STEM education (science, technology, engineering, mathematics) preferred.
• Comfortable with ambiguity.
• No Canadian work experience required, however must be eligible to work in Canada.

#LI-Hybrid

Ce poste jouera un role essentiel au sein de notre equipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.