Process Excellence Manager Jobs in Austin, TX (NOW HIRING)

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LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The Senior Renewals Manager plays a pivotal role in managing the renewal of SaaS contracts, collaborating closely with the Customer Success and Sales teams to ensure the seamless delivery of quotes and securing of Purchase Orders and signatures from customers and channel partners. This position requires a proactive approach, excellent communication skills, and a thorough understanding of the software sales cycle and procurement processes, with a keen eye for identifying and capitalizing on growth opportunities within the customer base. This role will negotiate with customers to renew and apply expansions on deals.

• Manage a portfolio of high-value or strategic renewal accounts with increased complexity (multi-region, multi-product, or enterprise scope).
• Track accurate renewal/SaaS lists by quarter, account, and territory; maintain ownership of renewal forecasting in Salesforce.
• Drive renewal negotiations end-to-end — from quote generation to contract execution — ensuring pricing integrity and alignment with business objectives.
• Lead renewal strategy calls with Customer Success and Sales to assess risk, upsell potential, and renewal probability.
• Proactively identify and mitigate churn risk; engage executive or procurement stakeholders where required.
• Collaborate with Finance and Legal to ensure timely and compliant completion of renewals.
• Deliver accurate weekly renewal and churn forecasts with supporting commentary.
• Develop insights and recommendations to improve renewal processes, pricing consistency, and forecasting accuracy.
• Share best practices across the renewals organization and help refine renewal playbooks.
• Partner with Customer Success leadership to provide data-driven feedback on customer health, usage, and adoption trends impacting renewals.
• Ensure exceptional customer experience throughout the renewal lifecycle.

• Bachelor’s degree required.
• 4+ years of SaaS renewals, quoting, or contract management experience (preferably in enterprise environments).
• Proven success in achieving or exceeding renewal quotas and forecast accuracy targets.
• Advanced Salesforce or CRM proficiency; ability to manage large renewal portfolios.
• Strong analytical and negotiation skills with the ability to interpret and leverage data.
• Experience collaborating with technical, legal, and financial stakeholders.
• Excellent organizational and time management abilities; adept at prioritizing multiple concurrent renewals.
• High attention to detail and process excellence.
• Strong written and verbal communication skills; capable of influencing at multiple levels internally and externally.

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Anticipated Application Close Date: 10/26/26

LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case‑by‑case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

Base Salary range for this role is: $76,650 — $96,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

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