Process Coordinator Jobs in Utah (NOW HIRING)

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Specimen Processing Coordinator with St. Mark's Hospital you can be a part of an organization that is devoted to giving back!

The Specimen Processing Coordinator acts as a receptionist to outpatients and physicians coming into the department. Relieves the Med Techs of clerical duties such as faxing, mailing reports, getting verbal orders signed, updating outdated standing orders, giving results to physician offices, etc. Oversees reference library. Courier, send outs, pathology samples, and phlebotomy staff. Provides administrative assistance to Lab Supervisor, Leads, Pathologist, and Laboratory Director. Collaborate with department heads to understand the requirements of different processes and streamline workflows. Manage team members assigned to the phlebotomy and processing sections. Accurately provides billing services for reference labs within 24 hours. Functions as a registrar. Performs phlebotomy and courier as needed. Participates in CQI activities. Responsible for all CAP Regulations that pertain to outpatient, processing, and front office items.

Major Responsibilities:

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Coordinates front office, specimen processing, courier, and phlebotomy operations to support efficient laboratory workflow and quality patient care.

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Serves as the primary point of contact for outpatients, physician offices, and hospital departments by providing professional communication, patient registration, scheduling support, and resolution of routine inquiries.

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Performs and oversees specimen collection, processing, labeling, handling, transport, and referral laboratory send-outs in accordance with established policies, CAP standards, and regulatory requirements.

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Provides administrative and operational support to laboratory leadership, pathologists, and technical staff, including reporting, documentation, correspondence, record maintenance, and departmental coordination.

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Reviews laboratory orders, billing, coding, and charge processes to ensure accuracy, compliance, medical necessity, and timely result reporting.

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Coordinates staffing, scheduling, training, onboarding, competency assessment, and daily workflow activities for phlebotomy and specimen processing personnel.

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Maintains laboratory supplies, inventory, forms, test codes, and reference materials to ensure uninterrupted departmental operations.

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Assists with laboratory information systems, troubleshooting, test maintenance, report generation, and resolution of interface or workflow issues.

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Promotes patient satisfaction and service excellence by utilizing effective communication techniques, maintaining professionalism, and supporting a positive patient experience.

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Ensures compliance with hospital policies, safety standards, infection prevention practices, OSHA requirements, HIPAA regulations, and applicable laboratory accreditation standards.

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Participates in quality improvement, process improvement, patient safety, and performance improvement initiatives to support departmental and organizational goals.

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Performs courier duties, phlebotomy support, and other related responsibilities as assigned to meet operational and patient care needs.

Licenses, Certifications, & Training:

Grace Period:

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Phlebotomy certification from a reputable entity.

Required

N/a

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Basic Life Support (BLS) Certification

Required

7 Days

Education & Experience:

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High school diploma or GED  

Required 

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2+ years working in an acute care setting, namely a hospital.

Required

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Two years of experience in a supervisory/management position.

Preferred

Or equivalent combination of education and/or experience

St. Mark's Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

For 150 years, St. Mark's Hospital has provided a full-spectrum of healthcare services to Salt Lake City and its surrounding communities. As Utah's first hospital, St. Mark's team members uphold a rich tradition of patient-centered, top-quality care at our 308 plus bed hospital. St Mark's drives the development of some of the regions finest clinical service areas such as neurosciences, trauma, orthopedics, cardiac care and robotic surgery. St. Mark's was named to the Fortune/IBM Watson Health 100 Top Hospitals® list. This is the eighth time this hospital has been recognized with this honor as one of the top performing Teaching Hospitals in the U.S.

St. Mark's has expanded emergency access to the communities we serve with two free standing emergency centers, Taylorsville Emergency Center and West Valley Emergency Center. Both locations have 10 plus patient rooms are staffed 24/7 by experienced board-certified emergency room physicians, nurses and support teams from St. Mark's Hospital. In addition to ER care, both facilities give comprehensive imaging services, including computerized tomography (CT scan), Xray, and ultrasound as well as a fully-equipped medical laboratory.

Nestled at the foot of the Wasatch Mountains, St. Mark's sits in a picturesque and ideal location. From our hospital doors it's a quick commute to Salt Lake's urban and cultural benefits, and a short drive to outdoor adventures and Utah's glorious national parks.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you! We are reviewing applications for our Specimen Processing Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.