Systems Integration & Support Manager
The Systems Integration & Support Manager is responsible for the operational stability, configuration, and continuous improvement of enterprise application platforms supporting ERP and business operations. This role provides hands-on leadership across integration platforms, document management systems, robotic process automation (RPA), and monitoring solutions with the supporting team as direct reports. The position balances day-to-day production support with the strategic expansion of automation and agentic AI capabilities to increase business value and operational efficiency.
Responsibilities
- Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions.
- Own enterprise managed file transfer solutions, including Axway and related secure transport platforms.
- Manage tax, document management, and automation platforms integrated with core ERP systems.
- Ensure availability, performance, and reliability of supported platforms through monitoring, alerting, escalation, and root cause analysis.
- Coordinate with infrastructure, database, security, and vendor teams to resolve production issues.
- Oversee monitoring tools and remediation workflows to maintain operational efficiency.
- Lead RPA platforms including Automation Anywhere and Microsoft Power Automate.
- Identify, design, and implement automation opportunities that reduce manual effort and improve process reliability.
- Track automation performance, metrics, and business outcomes.
- Work directly with AI teams to design and execute agentic actions leveraging Microsoft Power Automate.
- Support experimentation and operationalization of AI-enabled automation patterns.
- Promote structured application documentation to enable AI-driven support and automation.
- Act as a hands-on manager providing technical leadership and oversight.
- Establish standards, documentation, and best practices for supported platforms.
- Coordinate vendor relationships, upgrades, and roadmap alignment.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- 3–7+ years in enterprise application support/integration (manager/lead or senior hands-on role)
- Strong application configuration and enterprise production support experience
- Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments
- Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere — build, run, monitor, improve)
- Experience with monitoring tools and escalation models
- Managed File Transfer and ERP integration experience
- Document management and automation platforms (Axway SecureTransport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)
- Understanding of application lifecycle management, integration patterns/methods, and database integration concepts
- Proven ability to balance operational stability with innovation and automation
- Strong documentation and governance mindset: standards, runbooks, best practices, change control
- Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughput)
Pay Range
USD $127,300.00 - USD $162,900.00 /Yr.