Donation Processing Associate
Location:Madison, WI
Pay:$15.00 per hour
Job Type:Part-time
Schedule:24 hours per week, including evenings, weekends, and holidays as scheduled
Benefits:
- Paid vacation, sick time, and holidays, prorated by scheduled hours
- Optional voluntary life insurance
- 403(b) retirement savings plan
- Access to additional voluntary benefit options
- Employer funded pension plan for eligible employees
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community.As aDonation Attendantyou'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.
What You'll Do
- Provide exceptional donor service by greeting donors and offeringassistance
- Process and track donations accurately
- Maintain a clean and well-organized donationarea
- Sort, load, and unload Salvation Army trucks per center policy
- Power sort donations as they arrive (where applicable)
- Support production processes asneeded
- Safeguard all donated materials and assignedequipment
- Report any complaints, damage, or injuries occurring in the donationarea
- Guide donors on acceptable materials and provide information about pickup services for heavyitems
Training Provided
- Paid trainingdonation process, production standards,and store procedures
- Ongoing coaching and support from store leadership
- Opportunity to build retail and customer service skills
Why Join Us
- Mission-driven work that supports programs in your community
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!
Qualifications-
Required
- High School Diploma or currentlypursuing
- Strong English communication skills for donor and team interactions
- Basic computer skills and ability to learn newsystems
- Ability to pass pre-employment backgroundcheck
- Must be available for a flexible schedule including weekends, holidays andevenings
Physical Requirements
- Ability to regularly lift and move up to 50pounds
- Occasionally lift and move up to 100pounds
- Stand for extendedperiods
- Walk, reach, climb, balance, stoop, kneel, and crouch asneeded
- Work in various weather conditions (outdoor exposure)
What Success Looks Like
- Clean and organized donation area
- Meeting daily production goals
- Strong team collaboration
- Reliable attendance and punctuality
- Accurate donation tracking andreceipting
The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.