The Associate Director, Digital & Business Process Strategy leads the vision, roadmap, and value delivery of digital products that span PASX, Tulip(MES), data historians, and LIMS within AstraZeneca ...
The Associate Director, Digital & Business Process Strategy leads the vision, roadmap, and value delivery of digital products that span PASX, Tulip(MES), data historians, and LIMS within AstraZeneca ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
FLEX Director, Business Process
Bethesda, MD · On-site
$61 - $81.15/hr
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of ...
FLEX Director, Business Process
Bethesda, MD · On-site
$61 - $81.15/hr
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of ...
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of ...
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of ...
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of ...
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Quick apply
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Silver Spring, MD · On-site
$17.75 - $18.70/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $17.75 to $18.70 depending on job duty/position. $17.75 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Merchandise Processing Associate
Silver Spring, MD · On-site
$17.75 - $18.70/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $17.75 to $18.70 depending on job duty/position. $17.75 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Receiving/Processing Associate #14
Greenbelt, MD · On-site
$17.25 - $20.75/hr
Receiving/Processing Associate: Description We are looking for a friendly and detail-oriented ... Process returns and exchanges according to company policies • Assist in maintaining a clean and ...
Receiving/Processing Associate #14
Greenbelt, MD · On-site
$17.25 - $20.75/hr
Receiving/Processing Associate: Description We are looking for a friendly and detail-oriented ... Process returns and exchanges according to company policies • Assist in maintaining a clean and ...
Merchandise Processing Associate
$14.50 - $16/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Quick apply
Merchandise Processing Associate
$14.50 - $16/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Woodbridge, VA · On-site
$14.75 - $16.25/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Woodbridge, VA · On-site
$14.75 - $16.25/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
$14.75 - $16.25/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Quick apply
Merchandise Processing Associate
$14.75 - $16.25/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Woodbridge, VA · On-site
$14.75 - $16.25/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Quick apply
Merchandise Processing Associate
Woodbridge, VA · On-site
$14.75 - $16.25/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Alexandria, VA · On-site
$16 - $17.75/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Alexandria, VA · On-site
$16 - $17.75/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Falls Church, VA · On-site
$16 - $17.50/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Falls Church, VA · On-site
$16 - $17.50/hr
Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and ...
Merchandise Processing Associate
Laurel, MD · On-site
$15.30 - $16.12/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $15.30 to $16.12 depending on job duty/position. $15.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Merchandise Processing Associate
Laurel, MD · On-site
$15.30 - $16.12/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $15.30 to $16.12 depending on job duty/position. $15.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Merchandise Processing Associate
Silver Spring, MD · On-site
$17.75 - $18.70/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $17.75 to $18.70 depending on job duty/position. $17.75 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Quick apply
Merchandise Processing Associate
Silver Spring, MD · On-site
$17.75 - $18.70/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $17.75 to $18.70 depending on job duty/position. $17.75 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Merchandise Processing Associate
Columbia, MD · On-site
$16 - $16.87/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $16.00 to $16.87 depending on job duty/position. $16.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Merchandise Processing Associate
Columbia, MD · On-site
$16 - $16.87/hr
Merchandise Processing Associate Pay Range: Our starting pay ranges from $16.00 to $16.87 depending on job duty/position. $16.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard ...
Process Associate information
See Washington salary details
$21.78 - $23.27
4% of jobs
$23.27 - $24.75
3% of jobs
$24.75 - $26.24
1% of jobs
$26.24 - $27.72
1% of jobs
$27.72 - $29.21
10% of jobs
$29.21 - $30.69
5% of jobs
$30.73 is the 25th percentile. Wages below this are outliers.
$30.69 - $32.18
11% of jobs
The median wage is $33.61 / hr.
$32.18 - $33.66
15% of jobs
$33.66 - $35.15
15% of jobs
$36.15 is the 75th percentile. Wages above this are outliers.
$35.15 - $36.63
14% of jobs
$36.63 - $38.12
20% of jobs
$21
$33
$38
How much do process associate jobs pay per hour?
What is the work of a process associate?
What are the key skills and qualifications needed to thrive as a Process Associate, and why are they important?
What jobs pay 2000 a day?
What is the difference between Process Associate vs Customer Service Executive?
| Aspect | Process Associate | Customer Service Executive |
|---|---|---|
| Primary Role | Supports business processes, data entry, and operations | Handles customer inquiries, complaints, and support |
| Work Environment | Back-office, process-driven | Front-office, client-facing |
| Required Skills | Attention to detail, process knowledge, basic IT skills | Communication skills, problem-solving, patience |
| Industry Usage | BPO, finance, healthcare, IT | BPO, retail, telecom, banking |
While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.
What is a processing associate?
What job makes $10,000 a month without a degree?
What are Process Associates?
What does a typical day look like for a Process Associate, and how do they interact with other team members?

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 25 days ago
AstraZeneca rating
8.6
Based on 43 frontline employees who took The Breakroom Quiz
16th of 71 rated pharmaceutical
Job description
The Associate Director, Digital & Business Process Strategy leads the vision, roadmap, and value delivery of digital products that span PASX, Tulip(MES), data historians, and LIMS within AstraZeneca's manufacturing network. This role sits in the Digital & Business Process Strategy team and partners with Operations, Quality, Global IT, Data & AI,Supply Chainand Site teams to modernize data flows, improveRightFirstTime, and enable compliant,datadrivendecision making from shop floor to enterprise.You will be based in Rockville, MD and report to the Senior Director of Digital & Business Process Strategy.
1. Product vision and roadmap
Define and socialize a compelling product vision linkingMES (PASX, Tulip),Historian- CDZ, andLIMScapabilities to business outcomes (yield, cycle time, batch release, deviation reduction)
Build and manage amultireleaseroadmap, balancing global platforms with site needs, technical debt, and regulatory priorities.
Maintain a prioritized,valuerankedbacklog with clear acceptance criteria and Definition of Done.
2. Stakeholder and value management
Act as the voice of Operations, Quality, and QA/QP in product decisions; translate pain points into epics/featuresto deliver e2e business processmaps andwell-definedbusiness requirements
Quantify value through OKRs/KPIs (e.g., batch review time, exception rates, data availability SLAs) and track benefits realization.
3. Delivery leadership
Lead agile squads (process SMEs, solution architects, data engineers,MESconfiguration, historians, LIMS specialists, validation) to deliver increments.
Coordinate integration patterns betweenMES, historians, LIMS, ERP, data platforms, and analytics/AI products.
Ensure robust data models, master data stewardship, and event/transaction standards supporting traceability across systems.
4. Compliance and validation
Ensure productscomply withGxP,21 CFR Part 11/Annex 11, data integrity (ALCOA+), and site/enterprise validation requirements.
Own validation strategy for changes (CSV/CSA), including risk assessments, test evidence, and audit readiness.
5. Data and analytics enablement
Enable contextualized data capture and lineage from equipment and MES to historian and LIMS; expose governed data to analytics platforms.
Partner with Data & AI teams on use cases such asrealtimedeviation detection, golden batch, CPV/Continued Process Verification, andeBR/eBRRoptimization.
6. Operations readiness and lifecycle management
Plan releases, cutovers, and change management across multiplesites;coordinate training and SOP updates.
Own product performance, reliability, and cybersecurity posture; manage incidents, problem remediation, and continuous improvement.
Manage vendor relationships (e.g., Korber,Factory Talk,PASX,Tulip, Historian and LIMS providers) and ensure contract deliverables align to roadmap.
Bachelor's degree in engineering, life sciences, computer science, or related field; advanced degree preferred.
8+years in pharma/biotech or highly regulated manufacturing withhandsonexposure to at least two of the following:PASX (or equivalent MES),process data historians (e.g., PI/AVEVA, IP.21, Ignition),LIMS/ELN.
3+ years as a Product Owner or equivalent (product management, solution owner) delivering digital capabilities inGxPenvironments.
Strong understanding of manufacturing and quality processes: recipe management,eBR, batch disposition, deviation/CAPA, CPV, stability, and sample lifecycle.
Demonstrated experience integratingshopfloorsystems with enterprise platforms (ERP, QMS) and data/analytics stacks; familiarity with ISA95/ISA88 models and data standards.
Practical knowledge of CSV/CSA, GAMP 5, data integrity, and audit expectations.
Experience with PASX configuration and content management; knowledge of interface frameworks, EBR review workflows, and exception handling.
Background in OT/IT convergence: OPC UA, MQTT, edge connectivity,timeseriesdata modeling, and event streaming.
Working knowledge of modern data platforms and analytics (e.g., cloud data lakes,timeseriesservices, visualization, ML for manufacturing).
Certification in Agile/Scrum (PSPO, CSPO) and/or product management; Lean Six Sigma or equivalent continuous improvement credentials.
Experienceoperatingacrossmultisite/global manufacturing organizations and managing vendor ecosystems.
Business valueorientationconverts operational challenges into measurable outcomes and prioritizes accordingly.
Systemsthinkingunderstandsendtoenddata flows from equipment and MES to LIMS/quality and enterprise analytics.
Stakeholder influence:buildsalignment across Operations, Quality, IT, and site leadership.
Decision making under compliance:balancesspeed with validation and data integrity requirements.
Communication and changeleadership;simplifies complex topics and drives adoption.
Delivery excellence: strong backlog management, release planning, and risk mitigation.
The annual base pay for this position ranges from $122K to $184K. Our positions offer eligibility for various incentives-an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
Date Posted
16-Jun-2026Closing Date
30-Jun-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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