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$18

$28

$32

How much do process associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for process associate in Illinois is $28.28, according to ZipRecruiter salary data. Most workers in this role earn between $26.30 and $31.44 per hour, depending on experience, location, and employer.

What is the work of a process associate?

A process associate is responsible for executing and monitoring specific business processes to ensure efficiency and accuracy. They often handle data entry, process documentation, and quality checks, using tools like ERP or CRM systems, and may work in shifts depending on the organization’s needs.

What are the key skills and qualifications needed to thrive as a Process Associate, and why are they important?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What are the skills for a process associate?

A process associate typically needs strong attention to detail, good communication skills, and proficiency in data entry and basic computer applications like MS Office. Analytical thinking, problem-solving abilities, and the ability to follow standard operating procedures are also important. Familiarity with industry-specific tools or software may enhance performance in this role.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are Process Associates?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a typical day look like for a Process Associate, and how do they interact with other team members?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.
What are the most commonly searched types of Process jobs in Illinois? The most popular types of Process jobs in Illinois are:
What are popular job titles related to Process Associate jobs in Illinois? For Process Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Process Associate jobs in Illinois look for? The top searched job categories for Process Associate jobs in Illinois are:
What cities in Illinois are hiring for Process Associate jobs? Cities in Illinois with the most Process Associate job openings:
Process Associate jobs near you
Donation Processing Associate

Donation Processing Associate

The Salvation Army USA Central Territory

Gurnee, IL

$15/hr

Other

Posted 4 days ago

Salvation Army rating

6.2

Company rating: 6.2 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

472nd of 679 rated non-profit organizations

Job description

Donation Processing Associate- The Salvation Army Thrift Store

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Pay Rate: $15.00 per hour

Status: Part-time up to 20 hours per week

Shift: 4:30pm-8:30pm

*Must be available Sunday's 10am-3pm

About the Role

Join our team as a Donation Processing Associate where you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

Key Responsibilities

  • Provide exceptional donor service by greeting donors and offering assistance
  • Process and track donations accurately
  • Maintain a clean and well-organized donation area
  • Sort, load, and unload Salvation Army trucks per center policy
  • Power sort donations as they arrive (where applicable)
  • Support production processes as needed
  • Safeguard all donated materials and assigned equipment
  • Report any complaints, damage, or injuries occurring in the donation area
  • Guide donors on acceptable materials and provide information about pickup services for heavy items

What You'll Need to Succeed

Required Qualifications

  • High School Diploma or currently pursuing
  • Strong English communication skills for donor and team interactions
  • Basic computer skills and ability to learn new systems
  • Basic math skills
  • Ability to pass pre-employment background check
  • Must be available for a flexible schedule including weekends and evenings

Physical Requirements

  • Ability to regularly lift and move up to 50 pounds
  • Occasionally lift and move up to 100 pounds
  • Stand for extended periods
  • Walk, reach, climb, balance, stoop, kneel, and crouch as needed
  • Work in various weather conditions (outdoor exposure)

What Success Looks Like

  • Positive donor feedback
  • Clean and organized donation area
  • Meeting daily production goals
  • Strong team collaboration
  • Reliable attendance and punctuality
  • Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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