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Process Associate Jobs in Naperville, IL (NOW HIRING)

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Process Associate information

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$19

$29

$33

How much do process associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for process associate in Naperville, IL is $29.14, according to ZipRecruiter salary data. Most workers in this role earn between $27.12 and $32.40 per hour, depending on experience, location, and employer.

Is a process associate job entry-level?

Yes, a process associate position is typically considered entry-level, requiring minimal prior experience. It often involves training on specific processes, tools, and procedures, making it accessible to candidates with basic skills and a willingness to learn.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support from management influence how stressful the role is for an individual. Developing strong organizational and communication skills can help manage job-related stress effectively.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

How much do process associates make in the US?

Process associates in the US typically earn an average annual salary of around $35,000 to $45,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.
What are the most commonly searched types of Process jobs in Naperville, IL? The most popular types of Process jobs in Naperville, IL are:
What are popular job titles related to Process Associate jobs in Naperville, IL? For Process Associate jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Process Associate jobs in Naperville, IL look for? The top searched job categories for Process Associate jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Process Associate jobs? Cities near Naperville, IL with the most Process Associate job openings:
Process Associate jobs near you
Infographic showing various Process Associate job openings in Naperville, IL as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,606 per year, or $29.1 per hour.

Business Operations Associate (AI & Process Improvement)

Aetna Building Solutions

Maywood, IL

$65K - $75K/yr

Full-time

Posted 20 days ago

Job description

Business Operations Associate (AI amp; Process Improvement)
Location: Maywood, IL (Headquarters)
Department: Operations
Reports To: Director of Operations
Status: Full-Time | Exempt
About Aetna Building Solutions
Aetna Building Solutions is a wholesale building materials distributor with over 80 years of history serving contractors, fabricators, and dealers across the Midwest. We operate five locations, Maywood, Rockford, Indianapolis, Minneapolis, and Lexington with our own fleet and warehouse operations. We are a privately held, people-first company with a stable ownership structure and a strong track record of promoting from within.
We are making a meaningful investment in innovation, and this role is central to that effort.
The Opportunity
We are looking for an early-career business professional who is genuinely curious about how businesses operate and passionate about finding better ways to get things done. This person will use AI and emerging technology as tools to help our teams work smarter, reduce friction, and improve performance across the organization.
This is not a software development, data engineering, or programming role. We are not looking for someone to build technology. We are looking for someone who understands business operations, builds relationships easily, and uses AI to create practical improvements in a real distribution environment.
You will work directly with our Director of Operations in office at our Corporate HQ and collaborate with every department in the company, from warehouse and dispatch to sales, purchasing, accounting, HR, and administration. Few early-career positions offer this level of visibility, variety, and direct impact.
What You’ll Do
  • Work alongside department managers and frontline employees to understand how work currently gets done and identify opportunities to make it better.
  • Apply AI tools to real, everyday business challenges improving how teams communicate, document, schedule, and manage information.
  • Support efficiency improvements in our warehouse, distribution, and fleet operations across five Midwest locations.
  • Help employees and managers get better information to make better decisions without requiring them to become technology experts.
  • Develop training, reference guides, and change management support to help people adopt new tools and processes confidently.
  • Identify and eliminate repetitive, manual tasks that slow our teams down.
  • Contribute to a culture of continuous improvement in a company that values innovation and invests in its people.
Who You Are
The strongest candidates for this role will be people who:
  • Think like a businessperson first. You understand operations, workflows, and how decisions get made in a company.
  • Communicate clearly and confidently with warehouse managers, sales reps, executives, and everyone in between.
  • Are genuinely curious about AI and already using tools like Microsoft Copilot, ChatGPT, Claude, or similar in your daily work or studies.
  • Enjoy solving practical problems not building platforms or writing code.
  • Are self-directed, organized, and comfortable managing multiple priorities at once.
  • Want to be in an environment where your work is visible, your ideas are heard, and your growth is supported.
This Role Is Not For You If…
  • You are primarily interested in software engineering, programming, or data science.
  • Your goal is to work in a technical, code-first environment building data pipelines or analytical models.
  • You prefer working independently on technical projects over collaborating with people across a business.
If that describes you, this role will likely feel like the wrong fit. We need someone who leads with business instincts and uses technology as a means to an end.
What We Offer
  • Direct access to senior leadership and cross-functional exposure from day one.
  • The opportunity to shape how a growing, established company approaches AI and innovation, this is a newly created role with real influence.
  • A collaborative, people-first culture at a company with a strong Midwest presence and an 80+ year track record.
  • Competitive salary ($65,000–$75,000 depending on experience), full benefits, and long-term career growth potential.
Qualifications
  • Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related business field.
  • Zero to three years of professional experience; internship experience in a business, operations, or distribution environment is a strong plus.
  • Hands-on experience using AI tools in a business or academic setting is preferred over technical programming skills.
  • Certifications such as Microsoft Certified: AI Business Professional, Google AI Essentials, or similar are a plus.
  • Familiarity with wholesale distribution, building materials, or related industries is a plus but not required.
How to Apply
If you are a business-minded problem solver who is excited about the practical potential of AI in a real operational environment, we want to hear from you. Please submit your resume and a brief cover letter describing how you have used AI tools to improve a process, solve a problem, or make work easier — in any setting. https://www.aetnaplywood.com/aetna-careers/
Aetna Building Solutions is an equal opportunity employer. This posting is not intended to be an exhaustive description of all duties associated with the position.

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