Process Analyst Jobs in Boston, MA (NOW HIRING)

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Security IT Business Analyst.

Position: Security IT Business Analyst

Client: Commonwealth of MA (EOHHS)

Location: Quincy, MA (Hybrid)

Duration: Thru 6/30/27 (with possibility of extension)

Pay rate: $76-$79/hour

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS please visit https://www.mass.gov/orgs/executive-office-ofhealth-and-human-services

The EOHHS Chief Information Security Officer’s (CISO) Office is seeking to hire a highly motivated and detail-oriented Security IT Business Analyst to support the development, documentation, and improvement of security operational processes and governance activities. This role requires excellent writing and analytical skills, with a focus on documenting security policies, procedures, workflows, and processes. The successful candidate will work closely with members of the EOHHS CISO’s Office, IT teams, and agency stakeholders to analyze existing security practices, identify process gaps, and translate informal or undocumented procedures into clear, structured documentation. Strong analytical, communication, and presentation skills are critical, as the role requires gathering information from technical subject matter experts and transforming it into documentation and artifacts that support operational consistency, audit readiness, and strategic decision-making.

The primary work location for this role will be at 100 Hancock Street, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. The Security IT Business Analyst is expected to occasionally travel to EOHHS agency area offices or group homes within the Commonwealth of Massachusetts as needed.

• policies, standards, procedures, standard operating procedures (SOPs), playbooks, runbooks, workflows, swim lane diagrams, and process guides.
• Analyze and document current-state security processes through interviews, observation, and analysis to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Support security governance, compliance activities, and audit readiness by ensuring documentation is complete, accurate, and aligned with Commonwealth, federal, and industry security frameworks.
• Facilitate collaboration between the EOHHS CISO’s Office, IT teams, agency stakeholders, and external partners to ensure security processes are clearly defined, understood, and consistently implemented.
• Prepare reports, presentations, process documentation artifacts, and dashboards to track security initiatives and communicate progress to stakeholders and leadership.
• Assist in the development of security training, documentation, and communications that will promote adoption of security policies and best practices.
• Develop future-state process documentation and operational roadmaps that support improvements in security operations maturity and effectiveness.
• Contribute to the planning, tracking, and monitoring of security projects and initiatives to ensure timely delivery and alignment with security strategy and operational priorities.
• Manage and document risks, issues, and decisions related to security policies, operational processes, and improvement initiatives within the EOHHS CISO’s Office.
• Participate in security reviews and assessments and document findings, process gaps, and recommended remediation steps.
• Serve as a resource for gathering, analyzing, and documenting requirements for security initiatives, tools, operational processes, and documentation artifacts.
• Provide clear, structured, and auditable documentation that supports decision-making, operational consistency, audit response, and process improvement initiatives.
• Translate informal or undocumented security practices into repeatable, documented processes that improve operational consistency and accountability.
• Perform other related duties as assigned to support the mission of the EOHHS CISO’s Office and the continuous improvement of security operations processes.

5–8 years of experience in information technology or cybersecurity, with at least 3 years in a business analyst, process analyst, technical writer, security analyst, or related role.

• National Institute of Standards and Technology Cybersecurity Framework (NIST CSF)
• Center for Internet Security Controls (CIS Controls)
• ISO/IEC 27001

EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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