ZipRecruiter

Log In

1

Problem Manager Jobs in Riverside, NJ (NOW HIRING)

IMCS

Support Analyst

Philadelphia, PA · On-site

Follow incident management, problem management, and change management processes. * Maintain knowledge of CHOP applications, hardware, mobile devices, and multiple operating system platforms.

M Property Services

Office Manager

Conshohocken, PA · On-site

$50K/yr

If you're a natural problem solver who thrives on creating structure , holding people accountable ... Manage client, tenant, vendor, and owner communications • Oversee contracts, lease compliance ...

IMCS Group

DTS Support Analyst I

Philadelphia, PA · On-site

... management, problem management and change management processes, practices and procedures. • Serves as the first point of contact for the IS Department and acts as a liaison between the client ...

previous page

Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Riverside, NJ

Problem Manager information

See Riverside, NJ salary details

$28.3K

$62K

$116.7K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in Riverside, NJ is $62,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Riverside, NJ are hiring for Problem Manager jobs?

Cities near Riverside, NJ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Riverside, NJ as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,039 per year, or $29.8 per hour.

Account Manager

Shields Facilities Management LLC

Maple Shade, NJ • On-site

$50K - $60K/yr

Full-time

Medical, Retirement

Re-posted 22 days ago

Key responsibilities

  • Source and evaluate qualified vendors to meet compliance standards and manage vendor contracts.

  • Track work progress, evaluate service quality, and ensure completion of tasks to customer satisfaction.

  • Communicate with clients to ensure account satisfaction and handle customer complaints professionally.

Job description

Shields Facilities Management, LLC, (SFM) is seeking highly motivated applicants for a Account Manager position working with our Operations Team to manage the delivery of services. This full-time position offers a competitive salary with benefits and the opportunity to grow and advance within an employee-focused organization.  This role can be based out of our Blue Bell, PA or Maple Shade, NJ offices.

The Account Manager will be responsible for the complete management of assigned customers, from sourcing of vendors and insurance certification, to tracking work progress at customer locations. Shields is continuously focused on expanding its roster of the finest retail clients, and the Facilities Services Manager will play a pivotal role in this growth.

Shields Facilities Maintenance is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage and a 401(k) Plan with company match. We are actively seeking motivated individuals who can actively engage in our employee focused culture and make SFM better through your valuable contributions.

Shields offers a standard 5-day work week with 4 of those days working from the office and the 5th working remotely if desired.

Key Job Responsibilities include:

  • Source and evaluate qualified competitive vendors who meet all compliance standards.
  • Choose the best vendors to provide needed services and manage contracts with these vendors.
  • Ensure compliance on an ongoing basis consistent with company and customer requirements.
  • Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
  • Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
  • Provide appropriate documentation, consistent with the scope of work and customer expectations.
  • Prepare relevant documentation for invoicing and manage any invoicing disputes.
  • Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
  • Available for on-call after hours and weekend snow services support.

Our ideal candidate should exhibit the following:

  • Self-managed, with the ability to work with and through a team.
  • Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.
  • Ability to adapt in a fast-paced environment with excellent multi-tasking skills.
  • Comfort in gathering information and making decisions.
  • Interested in learning and growing within their career and motivated by success.
  • Strong drive for results.
  • Disciplined with strong attention to detail.
  • Concern for delivering work on time and to the client’s satisfaction.
  • A creative thinker who uses outside-the-box ideas for problem solving.
  • Someone who understands the importance of providing outstanding customer service to our clients.