Framingham, MA · On-site
$104K - $144K/yr
Monitor service health dashboards and proactively address risks. 2. Incident, Problem & Major Incident Management Act as primary escalation point for critical (P1/P2) incidents. Lead Major Incident ...
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Framingham, MA · On-site
$104K - $144K/yr
Monitor service health dashboards and proactively address risks. 2. Incident, Problem & Major Incident Management Act as primary escalation point for critical (P1/P2) incidents. Lead Major Incident ...
$117K - $134K/yr
Runs a disciplined tiered support model with SLAs, triage, and problem management. Monitors queue health and drives root‑cause elimination and knowledge base enhancements. Reduces repeat issues and ...
$117K - $134K/yr
Runs a disciplined tiered support model with SLAs, triage, and problem management. Monitors queue health and drives root‑cause elimination and knowledge base enhancements. Reduces repeat issues and ...
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
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Cambridge, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
$120K - $163K/yr
Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...
$120K - $163K/yr
Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Quick apply
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Belmont, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
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Belmont, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Medford, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
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Medford, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Newton, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
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Newton, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Waltham, MA · On-site
$15 - $19.50/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Waltham, MA · On-site
$15 - $19.50/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Boston, MA · On-site
$140K - $180K/yr
... initiate problem management 3. Being the onsite lead, guide the offshore team for technical aspects/ converting functional requirements to technical. 4. Prepare and update application related ...
Boston, MA · On-site
$140K - $180K/yr
... initiate problem management 3. Being the onsite lead, guide the offshore team for technical aspects/ converting functional requirements to technical. 4. Prepare and update application related ...
Weston, MA · On-site
$15 - $19.50/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
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Weston, MA · On-site
$15 - $19.50/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Lexington, MA · On-site
$15.75 - $20.25/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
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Lexington, MA · On-site
$15.75 - $20.25/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Wellesley, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Quick apply
Wellesley, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Bedford, MA · On-site
$14.75 - $19/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Quick apply
Bedford, MA · On-site
$14.75 - $19/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Waltham, MA · On-site
$15 - $19.50/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Waltham, MA · On-site
$15 - $19.50/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Quick apply
$37 - $37.25/hr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Cambridge, MA · On-site
$15.25 - $19.75/hr
Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
$36.3K is the 25th percentile. Wages below this are outliers.
$29.6K - $38K
32% of jobs
$38K - $46.4K
2% of jobs
$46.4K - $54.8K
11% of jobs
The median wage is $57K / yr.
$54.8K - $63.2K
22% of jobs
$63.2K - $71.6K
5% of jobs
$78.5K is the 75th percentile. Wages above this are outliers.
$71.6K - $80.1K
4% of jobs
$80.1K - $88.5K
4% of jobs
$88.5K - $96.9K
5% of jobs
$96.9K - $105.3K
6% of jobs
$105.3K - $113.7K
6% of jobs
$113.7K - $122.1K
2% of jobs
$29.6K
$64.9K
$122.1K
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
Cities near Maynard, MA with the most Problem Manager job openings:
$104K - $144K/yr
Full-time
Re-posted 23 days ago
