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Problem Manager Jobs in Florida, MA (NOW HIRING)

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Operations Manager

Brattleboro, VT · On-site

$80K - $120K/yr

We encourage creative thinking and problem solving. We grow our company through open communication ... Bereavement Leave The Operations Manager is responsible for overall operations including processes ...

Operations Manager

Brattleboro, VT · On-site

$80K - $120K/yr

We encourage creative thinking and problem solving. We grow our company through open communication ... Bereavement Leave The Operations Manager is responsible for overall operations including processes ...

Operations Manager

Brattleboro, VT · On-site

$80K - $120K/yr

We encourage creative thinking and problem solving. We grow our company through open communication ... Bereavement Leave The Operations Manager is responsible for overall operations including processes ...

Development Manager

Greenfield, MA · On-site

$58K - $60K/yr

This fast-paced position requires strong attention to detail, creative problem-solving abilities, and effective time and project management skills. DUTIES & RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

New

Development Manager

Greenfield, MA · On-site

$58K - $60K/yr

This fast-paced position requires strong attention to detail, creative problem-solving abilities, and effective time and project management skills. DUTIES & RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

New

Account Manager

Brattleboro, VT · On-site

$23 - $33/hr

We encourage creative thinking and problem solving. We grow our company through open communication ... Manage strategic customer accounts, act as a liaison between key customers, production and planning ...

Account Manager

Brattleboro, VT · On-site

$23 - $33/hr

We encourage creative thinking and problem solving. We grow our company through open communication ... Manage strategic customer accounts, act as a liaison between key customers, production and planning ...

Account Manager

Brattleboro, VT · On-site

$23 - $33/hr

We encourage creative thinking and problem solving. We grow our company through open communication ... Manage strategic customer accounts, act as a liaison between key customers, production and planning ...

The Store Manager/Station Manager is responsible for overseeing all operational aspects of the ... Problem-solving abilities are critical when addressing customer concerns and operational challenges ...

New

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

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Showing results 1-20

Problem Manager information

See Florida, MA salary details

$26.3K

$57.6K

$108.3K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Florida, MA is $57,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Florida, MA are hiring for Problem Manager jobs?

Cities near Florida, MA with the most Problem Manager job openings:

Infographic showing various Problem Manager job openings in Florida, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,588 per year, or $27.7 per hour.

Manager

Dunkin

Pittsfield, MA • On-site

Full-time

Re-posted 16 days ago


Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,249 frontline employees who took The Breakroom Quiz

80th of 107 rated fast food restaurants


Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.


The Restaurant Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver, with the ability to build a great team and give clear and precise directions time and time again, then apply today!


Benefits of working for a Dunkin' franchisee:

  • Competitive wages
  • Awesome team-oriented environment
  • Lots of potential for growth within the company for those who work hard
  • Arrives on time
  • Great with guests
  • Can foresee problems before they occur
  • A leader and role model for the employees
  • Previous managerial experience strongly preferred
  • Previous fast food/quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills
  • Must submit to a background check
Employment Type: FULL_TIME

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Dunkin logo

About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US