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Problem Manager Jobs in Florida, MA (NOW HIRING)

Dunkin

Dunkin' Shift Manager

Brattleboro, VT · On-site

$15.25 - $19.25/hr

Shift Manager Franchise Organization: Sagris Enterprises Management Reports To: Restaurant Manager ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Dunkin'

Assistant Restaurant Manager

North Adams, MA

$17/hr

We are look for Assistant Restaurant Managers to help lead our Dunkin' team! The Assistant ... Identifies root cause of a problem and implements a solution to prevent from recurring * Empowers ...

Dunkin

Dunkin' Shift Manager

Brattleboro, VT · On-site

$15.25 - $19.25/hr

Shift Manager Franchise Organization: Sagris Enterprises Management Reports To: Restaurant Manager ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Dunkin'

Assistant Restaurant Manager

Bennington, VT · On-site

$17/hr

We are look for Assistant Restaurant Managers to help lead our Dunkin' team! The Assistant ... Identifies root cause of a problem and implements a solution to prevent from recurring * Empowers ...

Dunkin

Dunkin' Shift Manager

Brattleboro, VT · On-site

$15.25 - $19.25/hr

Shift Manager Franchise Organization: Sagris Enterprises Management Reports To: Restaurant Manager ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Dunkin'

Multi Unit Manager/District Manager

Cheshire, MA · On-site

$57K/hr

... Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable ...

Dunkin

Multi Unit Manager/District Manager

Williamstown, MA · On-site

$68K - $84K/yr

... Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable ...

Dunkin'

Multi Unit Manager/District Manager

Adams, MA · On-site

$57K/hr

... Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable ...

Dunkin

Multi Unit Manager/District Manager

Bennington, VT · On-site

$66K - $82K/yr

... Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable ...

Dunkin

Multi Unit Manager/District Manager

Adams, MA · On-site

$76K - $93K/yr

... Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable ...

Dunkin

Multi Unit Manager/District Manager

Cheshire, MA · On-site

$74K - $92K/yr

... Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable ...

Dunkin'

Restaurant Manager - Dunkin'

Bennington, VT · On-site

$18/hr

Problem Solving and Decision Making: * Identifies and resolves issues and problems. * Uses ... Conflict Management * Seeks to understand conflict through active listening. * Recognizes conflicts ...

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Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Florida, MA

Problem Manager information

See Florida, MA salary details

$26.3K

$57.6K

$108.3K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Florida, MA is $57,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Florida, MA are hiring for Problem Manager jobs?

Cities near Florida, MA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Florida, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,588 per year, or $27.7 per hour.

Dunkin' Shift Manager

Dunkin

Brattleboro, VT • On-site

$15.25 - $19.25/hr

Full-time

Re-posted 4 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,249 frontline employees who took The Breakroom Quiz

80th of 107 rated fast food restaurants

Job description

Position Title: Shift Manager

Franchise Organization: Sagris Enterprises Management

Reports To: Restaurant Manager


Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.


Responsibilities Include:

  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout shift including preparation of food and beverages
  • Communicate shift priorities, goals and results to restaurant team members
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coaches restaurant team members to do the same
  • Schedule restaurant team members for shifts
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies


Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant or hospitality preferred.


Key Competencies

  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space



2026 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin' franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.


What Dunkin' employees say

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Benefits

Hours and flexibility

Workplace

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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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