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Problem Manager Jobs in Elizabeth, NJ (NOW HIRING)

Citizens

Principal Incident Manager

Iselin, NJ · On-site

$120K - $150K/yr

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions. Define and monitor service management ...

Citizens

Principal Incident Manager

Iselin, NJ

$120K - $150K/yr

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions. Define and monitor service management ...

iShare Inc

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

New

Integrated Resources INC

Senior Network Engineer

Raritan, NJ · On-site

$106K - $145K/yr

This position will be responsible for day-to-day network and telecomm operations (Incident Management, Problem Management, Sev1's, escalations) in the NA region. The role will entail applying deep ...

Pearson

Lead, Service Management

Hoboken, NJ · On-site

$17.50 - $23/hr

Own and continuously improve service operations, including incident and problem management, plus ... service-health and performance reporting. * Lead the rapid response team for high-severity ...

New

Sonsoft Inc

Test Environment Management

Newark, NJ

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

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Showing results 21-40

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Problem Manager information

See Elizabeth, NJ salary details

$28.2K

$61.8K

$116.2K

How much do problem manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for problem manager in Elizabeth, NJ is $61,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Elizabeth, NJ look for? The top searched job categories for Problem Manager jobs in Elizabeth, NJ are:
What cities near Elizabeth, NJ are hiring for Problem Manager jobs? Cities near Elizabeth, NJ with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Elizabeth, NJ as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,819 per year, or $29.7 per hour.

Production Change and Resilience Management Lead

Rockefeller Capital Management

Manhattan, NY • On-site

$175K - $200K/yr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

About Rockefeller Capital Management
Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 33 markets throughout the United States, as well as an office in London. The Firm oversees $224 billion in client assets as of June 30, 2026.
Position
The Production & Resilience Management Lead is responsible for establishing, governing, and continuously improving controlled, automated, and auditable production management practices across client-facing, advisor-facing, and core platform services. This role is accountable for driving production discipline across change, release, incident, problem, configuration, and continuity management, while reducing manual change risk and improving operational resilience. This role emphasizes centralized governance, automation, measurable service reliability, and strict production control standards to ensure production changes are intentional, traceable, tested, reversible, and aligned to business continuity and resilience requirements. The Production & Resilience Management Lead will drive consistent production operations across infrastructure, applications, and data platforms; strengthen separation of duties; reduce outage and incident risk; and provide auditable evidence of production controls for management, audit, and regulatory review.
Responsibilities
  • Centralized Production Governance and Release Orchestration
    • Lead a centralized production management function driving control adherence, operational discipline, and continuous improvement.
    • Enhance and enforce enterprise production standards (change, release, incident, problem, configuration, continuity).
    • Standardize processes across infrastructure, applications, and data platforms.
    • Establish governance cadence with metrics, accountability, and exception reporting.
    • Centralize and control all production changes with full traceability, auditability, and risk-based approvals.
    • Govern centralized release orchestration across technology domains.
    • Oversee standardized, automated deployment processes integrated with CI/CD.
    • Improve deployment consistency, reduce risk, and automate release artifacts and documentation.
  • Production Reliability & Observability
    • Partner with reliability and platform engineering to enhance standardized monitoring, alerting, and service health reporting.
    • Improve visibility through metrics, dashboards, and executive reporting.
  • Incident, Problem & Root Cause Management
    • Govern disciplined incident and problem management practices.
    • Lead root cause analysis and mandatory postmortems for material incidents.
    • Track remediation actions and reduce repeat issues through trend analysis.
    • Integrate learnings into controls, testing, and release processes.
    • Govern enterprise CMDB strategy and governance to ensure accurate tracking of assets, dependencies, and configurations.
    • Enhance traceability across changes, incidents, and systems.
  • Pre-Deployment Control Readiness & Production Resilience
    • Evolve production readiness criteria including testing, security, and validation.
    • Govern release readiness reviews (architecture, resilience, support, recovery).
    • Require defined rollback plans, runbooks, and recovery strategies.
    • Embed controls pre-deployment to improve release quality.
    • Partner across teams to maintain strong control environments.
    • Enhance production continuity aligned with DR and resilience requirements.
    • Govern recovery plans, failover strategies, and testing are in place.
    • Strengthen operational resilience and recovery readiness across services.

Qualifications
  • 7+ years of strong engineering and operational leadership fundamentals across systems, applications, infrastructure, and cloud platforms.
  • Deep experience in production operations, change management, release management, incident management, and problem management in complex enterprise environments.
  • Expertise in building controlled, automated, and auditable production management practices across applications, infrastructure, and data platforms.
  • Strong understanding of service reliability disciplines, including SLOs, SLIs, observability, incident response, recovery planning, and operational performance management.
  • Experience designing and enforcing production controls in regulated environments with strong audit, compliance, and traceability expectations.
  • Demonstrated knowledge of CMDB governance, configuration management, asset integrity, and dependency mapping.
  • Experience integrating production governance with CI/CD, infrastructure-as-code, cloud-native operations, and modern release pipelines.
  • Familiarity with continuity, disaster recovery, and operational resilience practices, including recovery planning, failover readiness, and resilience testing.
  • Experience with ITSM and control frameworks such as ITIL, COBIT, NIST, and related control, risk, and governance models.
  • Strong ability to drive cross-functional execution across technology operations, engineering, security, platform, data, and business stakeholders.
  • Experience in financial services or similarly regulated environments preferred.

Skills
  • Strong command of production management disciplines, including change, release, incident, problem, configuration, and continuity management.
  • Ability to establish measurable production control frameworks using SLOs, SLIs, KPIs, thresholds, and operational scorecards.
  • Proficiency in workflow automation, release governance, CI/CD integration, and control evidence generation.
  • Strong working knowledge of ITSM platforms, CMDB capabilities, release tooling, and enterprise production-support processes.
  • Hands-on understanding of observability, monitoring, alerting, service health measurement, and incident-response coordination.
  • Ability to design and enforce segregation of duties and governance controls across modern engineering and operations workflows.
  • Strong documentation, process design, and operational governance skills with emphasis on auditability and regulatory defensibility.
  • Excellent analytical, problem-solving, and root-cause analysis capability.
  • Strong executive communication skills, with the ability to translate operational risk, production health, and resilience issues into clear management action.
  • Track record of building disciplined, scalable operating models that improve stability, speed, accountability, and resilience.

Compensation Range
The anticipated base salary range for this role is $175,000 to $200,000. Base salary for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.
Disclosure
Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, "Rockefeller") is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law ("protected characteristics").
Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.

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