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Problem Manager Jobs in Elizabeth, NJ (NOW HIRING)

Centraprise Corp

SAP Service Delivery Manager

Edison, NJ · On-site

... problem management, change and release management. • Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance. • Experience ...

Citizens

Principal Incident Manager

Iselin, NJ

$120K - $150K/yr

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions. Define and monitor service management ...

Citizens

Principal Incident Manager

Iselin, NJ · On-site

$120K - $150K/yr

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions. Define and monitor service management ...

3B Staffing LLC

EUC Delivery Manager

Manhattan, NY · On-site

Lead EUC problem management and act as first escalation point for vendors, customers, and senior management. * Operate in alignment with organizational methodologies, policies, and compliance ...

3B Staffing LLC

EUC Delivery Manager

Manhattan, NY · On-site

Lead EUC problem management and act as first escalation point for vendors, customers, and senior management. * Operate in alignment with organizational methodologies, policies, and compliance ...

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Problem Manager information

See Elizabeth, NJ salary details

$28.2K

$61.8K

$116.2K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in Elizabeth, NJ is $61,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $84,500.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Elizabeth, NJ look for?

The top searched job categories for Problem Manager jobs in Elizabeth, NJ are:

What cities near Elizabeth, NJ are hiring for Problem Manager jobs?

Cities near Elizabeth, NJ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Elizabeth, NJ as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $61,819 per year, or $29.7 per hour.

Application / Production Support Manager

Lincoln Computer Services

Manhattan, NY • On-site

$130 - $170/hr

Other

Posted yesterday

New

Job description

Application / Production Support Manager

Location: Hybrid / Onsite (New York Metro Area)
Job Type: Full-Time
Experience Level: Senior Management

About the Role

We are seeking an experienced Application / Production Support Manager to lead the support, stability, and performance of mission-critical business applications and production systems. This role is responsible for ensuring high availability, operational excellence, and rapid incident resolution while providing leadership to a team of application support professionals.

The ideal candidate is both a strategic leader and a hands-on technical expert who thrives in fast-paced, 24x7 environments. You will work closely with infrastructure, development, security, vendors, and business stakeholders to ensure applications remain reliable, secure, and performant.

Key ResponsibilitiesProduction Support & Operations
  • Lead day-to-day application and production support operations.
  • Ensure availability, performance, and reliability of business-critical applications and services.
  • Monitor production environments and proactively address issues before they impact users.
  • Coordinate support activities across internal technology teams and third-party vendors.
  • Manage support coverage, escalation procedures, and on-call support processes.
Incident & Problem Management
  • Lead Major Incident Management (MIM) activities and coordinate rapid service restoration.
  • Drive root cause analysis (RCA) efforts and implement long-term corrective actions.
  • Track recurring incidents and identify opportunities for permanent remediation.
  • Ensure compliance with Incident, Problem, Change, and Release Management processes.
  • Facilitate post-incident reviews and continuous improvement initiatives.
Service Delivery & Operational Excellence
  • Define, monitor, and report on service-level agreements (SLAs), KPIs, and operational metrics.
  • Proactively follow up on persistent production issues through remediation and resolution.
  • Drive service improvement initiatives focused on system reliability, scalability, and efficiency.
  • Ensure adherence to operational standards, governance requirements, and regulatory obligations.
Team Leadership & Development
  • Lead, mentor, and develop a team of application support engineers and analysts.
  • Foster a culture of accountability, collaboration, customer service, and continuous learning.
  • Support recruiting, onboarding, training, and career development activities.
  • Establish clear performance expectations and operational objectives.
Application Lifecycle & Release Support
  • Partner with development teams during deployments, upgrades, and releases.
  • Review production readiness and support transition-to-operations activities.
  • Participate in change management and release management processes.
  • Maintain support documentation, runbooks, knowledge articles, and operational procedures.
Stakeholder Management
  • Serve as the primary point of contact for production support matters.
  • Communicate outages, risks, mitigation plans, and operational updates to leadership.
  • Collaborate with Infrastructure, Security, Development, PMO, and business teams.
  • Manage relationships with software vendors, service providers, and external partners.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, certifications, training, and experience.
  • 7+ years of IT experience with at least 3 years in Application Support, Production Support, or Service Operations leadership.
  • Experience supporting enterprise applications in a 24x7 production environment.
  • Strong SQL skills for data validation, troubleshooting, root cause analysis, and production support.
  • Experience with Incident, Problem, Change, and Release Management processes.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience coordinating cross-functional teams during high-priority incidents.
Preferred Qualifications
  • ITIL Foundation or ITIL Managing Professional certification.
  • Experience in healthcare, health systems, hospitals, payer organizations, or life sciences environments.
  • Knowledge of HIPAA and healthcare regulatory requirements.
  • Experience supporting clinical, operational, and business applications.
  • Experience supporting Electronic Health Records (EHR), Claims Processing, Revenue Cycle, or other healthcare platforms.
  • Familiarity with application monitoring, observability, and service management tools.
What Success Looks Like
  • Consistently meeting or exceeding SLA and operational performance targets.
  • Reduction in recurring production issues through proactive problem management.
  • Improved application stability, availability, and customer satisfaction.
  • Strong collaboration across technology and business teams.
  • Effective leadership of a high-performing support organization.
Why Join Us?
  • Lead mission-critical applications and services that directly support business operations.
  • Work with modern technologies and enterprise-scale environments.
  • Collaborate with talented technical and business teams.
  • Grow your leadership impact while remaining hands-on with technology.
  • Competitive compensation, benefits, and career advancement opportunities.
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