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Problem Manager Jobs in Cincinnati, OH (NOW HIRING)

Sumeru Solutions

Seeburger Integration Engineer

Erlanger, KY · On-site

$102K - $138K/yr

Awareness of incident management change management problem management process and Release Management. * Ensure data compliance and security in all integration processes. * Document workflows ...

krg technology inc

"TWS/TDWC Admin"

Florence, KY

... problem management with responsibility for root cause analysis and resolution Excellent experience with IBM z/OS operating system Knowledge Catalog management, IBM system utilities Additional ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management * As Escalation Management process describes, route tickets that cannot be resolved at the ...

Pomeroy Technologies

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management * As Escalation Management process describes, route tickets that cannot be resolved at the ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Deliver second-level support and contribute to problem management processes per ITIL standards. * Administer O365, Active Directory, DNS, Group Policies, and firewall configurations. Required Skills ...

Dixon Management Inc.

Shift Manager

Cincinnati, OH

$14.50 - $18.25/hr

They will manage and lead a team of employees to ensure that all tasks are completed efficiently ... Strong leadership and problem-solving skills * Knowledge of food safety and sanitation procedures

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Problem Manager information

See Cincinnati, OH salary details

$26.9K

$58.9K

$110.8K

How much do problem manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for problem manager in Cincinnati, OH is $58,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $80,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Cincinnati, OH? For Problem Manager jobs in Cincinnati, OH, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Cincinnati, OH look for? The top searched job categories for Problem Manager jobs in Cincinnati, OH are:
What cities near Cincinnati, OH are hiring for Problem Manager jobs? Cities near Cincinnati, OH with the most Problem Manager job openings:
Problem Manager jobs near you

Incident Manager/ Problem Management

AYR Global IT Solutions Inc

Hamilton, OH • On-site

Contractor

Posted 15 days ago

Job description

Company Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Incident Manager/ Problem Management (5+ Yr Exp)
Location: Hamilton, OH

Qualifications

THE JOB
Responsible for leading project teams and large individual projects, troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the review, validation and implementation of customer-requested configurations and design changes. Acts in compliance with industry and Company technical requirements, standards, policies, and procedure. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in multiple managed services solutions and vendor equipment. Acts as a key contributor in a complex and crucial environment.
THE WORK YOU'LL DO
Serves as an intermediary between the Design/Product Teams and the Service Assurance Engineering Team to validate and approve designs
Works with implementation teams to onboard new customer solutions
Demonstrates advanced knowledge and in-depth understanding of product life cycle. High aptitude for product design and network architecture
Interfaces with customers to implement issue resolution and routine maintenance updates and configuration optimization
Interfaces with equipment vendors to resolve and document equipment fixes, firmware upgrades, etc.
Interfaces with off-net providers to resolve transport, outage and CPE-caused issues
Serves as special point of contact/SME for Enterprise Tech Support during new product enhancements and tools enhancements. Able to identify root cause trends and further analyze deep tech data and drive to resolution
Identifies knowledge, training and documentation gaps for lower tiers of support and works with training, technical writers and implementation teams to close gaps
Manages large technical projects to completion. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Refines group process, delegates tasks, represents team on project calls
Works service impacting escalations from Engineers 1, 2, 3 and other internal departments
Makes configurations changes as necessary /applicable
Creates, reviews and maintains documentation for individual customer solutions. Able to communicate at all levels of the organization clearly and effectively
Develops and delivers technical training
Able to function independently. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
KNOWLEDGE AND ABILITIES
Highest level escalation point for Managed Services customer issues.
Serves as Subject Matter Expert for all products and customer implementations.
Proactively reviews customer solutions to identify and resolve potential issues.
Proactively makes design improvement recommendations. Provides a great customer experience.
EDUCATION AND TRAINING
Qualifications: Bachelor's Degree or Equivalent
Certifications: CCNP, CCDP, JNCIP (preferred)

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490

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