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Problem Manager Jobs in Bethesda, MD (NOW HIRING)

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Corporation

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

Swift

Senior Dev Ops Engineer

Manassas, VA · On-site

$121K - $156K/yr

They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

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Problem Manager information

See Bethesda, MD salary details

$29.9K

$65.6K

$123.3K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Bethesda, MD is $65,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $89,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Bethesda, MD look for?

The top searched job categories for Problem Manager jobs in Bethesda, MD are:

What cities near Bethesda, MD are hiring for Problem Manager jobs?

Cities near Bethesda, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Bethesda, MD as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,563 per year, or $31.5 per hour.

Operations Manager

Chenega Sentinel 360

Chantilly, VA

$123K/yr

Full-time

Re-posted 8 days ago

Job description

Summary

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

** This position is contingent upon contract award ** 


Responsibilities
  • Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
  • Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
  • Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
  • Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
  • Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
  • Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
  • Develop and implement operational policies, procedures, and governance processes.
  • Coordinate resources across multiple functional areas to support mission requirements and program objectives.
  • Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
  • Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
  • Provide leadership in incident management, escalation resolution, and operational decision-making.
  • Other duties as assigned

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
  • Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
  • Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
  • Demonstrated experience leading technical operations teams supporting enterprise-scale environments.
  • Current DoD 8570.01-M IAM Level II certification required.
  • Active TS clearance. 
  • Successfully pass background and drug screening

 

 Knowledge, Skills and Abilities:

  • Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
  • Strong leadership and people management capabilities.
  • Ability to provide technical oversight across multiple complex projects simultaneously.
  • Strong understanding of information assurance and cybersecurity frameworks.
  • Excellent analytical, organizational, and problem-solving skills.

Estimated Salary/Wage
USD $123,594.56/Yr.

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